Assurance Wireless - My service keeps getting cut off for no proper reason, and without warning.
It seems like every few months my service is getting cut off. Tonight it happened around 9pm PST when I was responding to a text that a friend of mine sent.
This has happened before, and all to often.
After calling the service support and spending horrendous amounts of wait time on hold I finally got an agent who told me that their system just works that way--you have service, then you get a warning about either a text was not sent because of a low balance, message 2136--or I get a voice recording that states that I cannot place or receive calls at my phone number...which doesn't make sense, because I use my phone on a daily basis, keeping well within the minimum phone call requirement. It's a free, government-sponsored phone; my account states that I have unlimited talk/text.
So why am I losing service right around the beginning of specific months? Since this problem has occurred several times over the past year, why hasn't it been fixed?
Reason of review: Bad quality.
Location: San Diego, California
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