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It seems like every few months my service is getting cut off. Tonight it happened around 9pm PST when I was responding to a text that a friend of mine sent.

This has happened before, and all to often.

After calling the service support and spending horrendous amounts of wait time on hold I finally got an agent who told me that their system just works that way--you have service, then you get a warning about either a text was not sent because of a low balance, message 2136--or I get a voice recording that states that I cannot place or receive calls at my phone number...which doesn't make sense, because I use my phone on a daily basis, keeping well within the minimum phone call requirement. It's a free, government-sponsored phone; my account states that I have unlimited talk/text.

So why am I losing service right around the beginning of specific months? Since this problem has occurred several times over the past year, why hasn't it been fixed?

Reason of review: Bad quality.

Location: San Diego, California

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