filters
state:
Show
city:
Show
category:
Show
product:
Show
I made a mistake by signing up with safe link. I was told it was a trial. Well assurance drop me, but when I found out safe link lied. I cancelled safe link. And re-applied with assurance and was denied twice and was told I couldn't get service with assurance until...
Read more
Anonymous
Anonymous

See if Access Wireless is in your area -

1.9
I didn't like
  • Being ripped off
#1048137
Reply to reviews
Is by far the worst company I have ever dealt with and this is why: On 3/29 My phone got stolen so I called to suspend it. On this call I spoke with Steve, I was told that about my options. I asked about the upgrade since I am eligible for it. He told me that I could...
Read more
Anonymous
Joe Giallanza

Am having same issues. However, I did record the calls and have now 3 different answers why they cannot send me a new phone. 1st answer: I'm not eligible for upgrade since I w...

Anonymous
JACK

ASSURANCE W S WORST POSSIBLE PRACTICES ... ONLY PROFITEERS; NOT SERVICE PROVIDER. VIRGIN MOBILE IS THE THIEF HERE AND STATE PUCs KNOW HOW BAD THEY ARE. USA IS A POLICE STATE!

I couldn't get a strong enough signal where I live to activate the phone. I used a WiFi connection and had to call customer service. The woman I spoke to was very patient with me. She even called me within an hour after I gave up, just to follow up and provide further...
Read more

Assurance Wireless Mobile Phone Service Review

Assurance Wireless
#1040846
2.6
My phone just stopped taking and recieving calls and text messages and I called and they said that the towers where down in my area (biloxi) Mississippi
Comment Be first to start a discussion
Show

Assurance Wireless Customer Care Review

Assurance Wireless
#1038784
1.0
Applied with someone locally then was told I had to pick phone up but I am disabled and was unable to so she held the phone. Called the company so one was suppose to be sent in Febuary then again in early April but not one phone has been sent while I have had an open account and the federal government is paying them this entire time. This is insane and horrible business!
Comment Be first to start a discussion
Show

Assurance Wireless Cell Phone Replacement Review

Assurance Wireless
#1038172
4.9
My phone has been lost and I'm disabled they need proof to send me another phone for my new application I'm also disabled ,so here is my proof he told me to send.he did make me do new app. My information. Carey Lamb 837 Dresden Ave. Louisville ,ky,40215 last 4 of S.S. 3082 My pin is [REDACTED] This.you!
Comment Be first to start a discussion
Show

Assurance Wireless Mobile Phone Service Review

Assurance Wireless
#1037592
5.0
Now trying to sign my sister up, change from Safelink, over a month and a half, "pending", NO reason given. Monday, it gets stopped, run around, they state she has computer access, can't swap phone for a year, her Safelink phone doesn't have internet, no contract. Monday, we go to another supplier, guaranteed 4 days to get it done. Assurance, no more.
Comment Be first to start a discussion
Show
Nothing but problems with the ZTE Uhura (aka Quest) phone, locking up while trying to type a text message, dropping calls, very slow screen navigation, and sometimes not allowing calls to be answered. A rep at the dollar store showed me the better phones they're giving...
Read more
1.2
#1036630
Reply to reviews
What happened to our phone service? Had total satisfaction for several years, now terrible. Have called and purchased phones agents told me would work, none could be activated. NO service for over a month. Now current phone they told me is ONLY phone that will work got...
Read more
3.6
I liked
  • Reliable service
  • Promptly added minutes
  • Good service area coverage
I didn't like
  • Hard to purchase new phones
  • Phone service providor but cant to a human
  • Trying to speak with agents on phone limited english
#1031031
Reply to reviews
the ALCATEL phones are worthless junk. always freezing up. they only work for a few minutes before they quit and need to be shut off and re-started. who ever bought these garbage phones should be fired. And why do they say they come with data when the phones are...
Read more
#1030323
Reply to reviews
The phone company's get big money from the Fed's! Give US the worst service, who's getting rich off the poor?
Read more
Anonymous
Anonymous

I have assurance wireless and all of a sudden I'm not able to make or receive calls and I called the company and all they told me was that the towers where down in my area

Anonymous
lin

its a big rip off. Some other country is making money by selling the U.S. government defective phones. who ever is in charge of buying these phones should be responsible. My g...

#1025403
Reply to reviews
assurance wireless is a terrible service customer service is a joke if you get one that is understandable and they pay you lipservice and if you have a disability hearing or vision you get blownoff i am so tired of the problems with this goverment service they get paid...
Read more
1.0
I didn't like
  • Acommodation for visual impairment of cataracts
  • Not resolving my problem
#1019884
Reply to reviews
i had a phone that needed replaced after sending 2 phones to the wrong address uand a month of waiting i finally get a phone that didnt work so another 3 weeks i waited got yet another phone activated it and gee guess what i have not data or mins on my account now so...
Read more
Anonymous
Andrea

The customer service stinks. They seem to not be able to understand English. Takes forever to get a phone, and very unorganized.

I was a member of Assurance Wireless for five years, due to my low income. The only positive thing I can say is this service is free, if you qualify. Otherwise, the following are my complaints: 1. If you call the company, there is no specific prompt for customer...
Read more
Anonymous
Lara

I have Assurance Wireless and they changed my phone#, and ever since I've had the new number, I have received telemarketing calls non stop all day long every day. I changed my...

1.3
#1002345
Reply to reviews