MARCIA T Tcx

Hopeless

Received my phone on the 3rd of March, it's been frozen on the blue screen on the 4th day of owning....Sooo glad I didn't shut down my current phone and that I didn't have a real emergency, if I did, I be pretty much screwed because the phone doesn't work!!! I'm a senior on a fixed income and thought this might give me some relief paying for a phone I can't really afford, plus the fact I'm paying for my elderly mothers phone too who is 84 yrs old.... Dead
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
MARCIA T Tcx

Tried to fix problem with customer srvc and they hung up in the middle of rebooting.... Now what do I do just keep calling and be put on hold.

I thought I'd get better service than received.

Why do I have does my comment have to be 50 words, shall I just rant and rave about *** phone and *** tech. service.

Anonymous

I have had great success wit this provider

my phone was stolen two days ago
View full review
Reason of review:
Fast order processing
jesse u

Dont hevdmyphone

cand you seeweris my phone
View full review
Pros:
  • Ndet odermy phone
Anonymous

Terrible

I have had five different phones none of them work. The present phone dose not hold a charge. Android phones are the worse phones to provide to customers. They don’t hold a charge and you cannot use them in an emergency. My husband is a stroke victim and we need a phone in an emergency. Please provide better phones and better service you wait hours to talk to a rep and the problem is never resolved.
View full review
Reason of review:
Bad quality
patti e Esx

Help no connection for support

I cannot get hold anybody I need different phone this 1 I have not working
View full review
Reason of review:
Poor customer service

Preferred solution: contact

Joyce T Buy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

One week after I received my replacement phone it doesn't work.

I charged phone for two days it doesn't work. I don't have a phone to use. My name is Joyce Tolbert 251-716-****What must I do. I can't call you.
View full review
Reason of review:
Bad quality
Anonymous

Gmail abt not being in receipt of 3rd ANS phone mailed bck due to andoid pop ups tht made it virtually useless last phn unopened 2 phones tken into post office 1 snt thru mail carrier yes gmailed last

Thr feb /mar 2019 3 ANS phones delivered all 3 had problems purchased outside comm phone plans cause ANS kpt freeze popup android ect told by expert jst use old zte more reliable now assurance cant track 1 of the 3
View full review
Reason of review:
Bad quality
Anonymous

Hate this phone

Always hot, always stopping and just a piece of *** Horrible camera.
View full review
Reason of review:
Bad quality
Ernest Cno
map-marker Nashville, Tennessee

My phone messed up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nit working right Want answer or hang up freezes up
View full review
Reason of review:
Bad quality
Coraline Ygs

Stop thief stop

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

its a shame that this company is offering a lifeline service. Typically people are poor and elderly that take advantage of this program.

Our experience with this is as follows. Mid October we got the lifeline service with AW. We could not hear on the phone, calls dropped mid conversation, adware regularly that prevents phone usage and phone battery would not charge. Called company to report issues the first week of Nov.

Not a pleasant experience at all. I kept repeating myself to agent, asked for a supervisor and was asked repeatedly what the problem was. Eventually I was transferred to tech support. They sent another phone.

Which leads to the next issue. The 2nd phone had its own malfunctions. i had to restart the phone several times to make ONE PHONE CALL... then when I fianlly could I received electical shock to my ear.

I still have the scar to prove it. I called the company reluctannlty again and went thru the same stupid cycle. I explained my safety concerns to the rep who practically called me a liar. I asked for a corp address and phone number and was told that they were with Sprint.

Rep gave me a phone number for Sprint and posed as a sprint rep until I asked her to call back and she then was a AW rep...(bologna) Needless to say I was sent another of the same ANS phone. Now its the first of December and i received yet another ANS phone. I have contact the State of California due to the fact that the last rep that I spoke with stated that they are located in the Philippines and that she had all of my personal information in front of her and that the state authorized them to collect and use that information as necessary. At this point my ear is scared, I downloaded one text message that used 1.9 MB of the 2.0 MB given, the phone is garbage full of adware and games that continue to download without permission, the phone features ie...sending/receiving calls and text is limited to availability of usage between low battery life, adware, rebooting and more.

This is SO SAD and deceitful and unsafe for anyone. Yes im pissed because this is SUPPOSED TO BE A LIFELINE SERVICE... so unfortunate.

just thought id share my experience and hopefully we can get some RESULTS from SPRINT/ Assurance Wireless soon. I'm so disappointed...

View full review
Pros:
  • Willingness to replace the phone
Cons:
  • Being decieved
  • Being physically scared
  • Customer service
Reason of review:
Damaged or defective

Preferred solution: willing to discuss

Tamara L Npy

Technical difficulties

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Wouldn't let me make or receive any calls it shut down and locked me out of the phone
View full review
Reason of review:
Bad quality
Brian Byx
map-marker Cherry Hill, New Jersey

Worst company I have ever dealt with bar none

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
So a month ago after they sent me another bad phone I decided to move on from them to another company. my new carrier tells me that in order for me to keep the same number I've had for 5 years I have to get a PIN number and account number so I call assurance wireless I already have my account number when you create an account you have to make up a special password so I give them the answer to my password all the information they need the last four of my social and they still refuse to give me the pin number after 12 calls and several emails I finally get fed up I call California LifeLine administrator they get on the line with me and call assurance wireless till I find administrator tells the manager that she works for the government and that she is on the phone and see that I need my PIN number and he still refuses to give it to me it's been over a month now and even though I called them and I mailed the new phone back that they sent me immediately my old number is still active and they are still collecting money from the government and I have no access to my old voicemail or my old account check that out anybody going for a class action lawsuit please I'm already.
View full review
Reason of review:
Poor customer service
2 comments
Guest

Yes I am ready for the class action. Lets do this.

If we can sue the government..

for a free service. I will help you figure it out my email lansmmy@***.com

Guest

Contact the Attorney General in your state to file an official complaint. Also file a complaint with the BBB in the state where Assurance's main office is located.

Assurance won't see your complaint here, nor will they do anything about it. Filing a complaint with the BBB, they will contact the company and give them a deadline to respond (22 days).

It effects their rating with the BBB... which is something they *might* care about.

View more comments (1)
Shaun E Qzp
map-marker Hilton, New York

Broken phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have only owned my Assurance Wireless phone for three days I went to bed with the power on and woke up with no power will not take a charge
View full review
Reason of review:
Bad quality
Natalie R Oeg
map-marker Atlanta, Georgia

Activation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Problem not solves trying to activate my replacement phone and other networks are down and it's saying insert your sim card and my SIM card is clearly in the phone not satisfied at all
View full review
Reason of review:
Order processing issue
1 comment
Bulah Zor

I bought an iphone7 for my partners birthday gave it to him on wed 26 th of October just to discover when I put his SIM card in it keeps saying no sim is inserted and it’s ment to be unlocked I was embarrassed and furious with what happen please could you please resolve this urgently

Anonymous
map-marker Little Rock, Arkansas

BAD PHONE

DONT HAVE PHONE ANYMORE, DONT REMBER MY NUMBER
View full review
Reason of review:
Bad quality
  • 1
  • ...
  • 105
  • 106
  • 107
  • 108
  • 109
  • ...
  • 154