Assurance Wireless
Reviews and Complaints
www.assurancewireless.com
Stephanie W Vip
Adwolf, Virginia
I ordered one of these phones, I only paid for shipping since it was the first time, it completely dies a week later. So I had to get a replacement and pay $25 +$5 for shipping. It won't work either.
It keeps say "Chrome" has stopped working. Then it goes back to the home screen. When I try to send a text it says "Messaging has stopped working" then goes back to home. I cant even text on it. It also hangs up on the people I'm taking with on almost every call. I realize that these phones are for low income people but there just horrible. I'd rather have the older ones to be honest. They weren't "smart" phones but they were reliable and always worked. Oh, and I dont wanna say I'm pissed, just very disapointed that poor people have no choice but to use these awful phones. TY for listening.
Reason of review:
Damaged or defective
2 comments
Carolyn K Nff
Stamford, Connecticut
Need to talk to someone
I need to talk to a live person ASAP
Reason of review:
Poor customer service
ronald h Vbs
Apps from ***
how do i get rid of apps keep blocking phone screen?
Reason of review:
unwanted apps causing loss of info
Mary H Bxm
Lima, Ohio
Google service doesnt work
yes tried to get it to work on phone did not work said call google no help there
Reason of review:
Poor customer service
Preferred solution: try fix phone by putting google on as promised
Anonymous
Newark, New Jersey
The worst,customer service.They do not speak ENGLISH,or understand it either.
Called them asked about a new phone.(I just wanted a new phone),was told I was do an upgrade.They send phone,within 1-2 weeks,the battery goes.They tell me they are getting a lot of complaints about this phone (ans ul40).I received a new phone,about 7 days later,I received a another phone,the exact same as the one People are complaining about.Called to activate,was on phone for almost 5 hrs,not mins,hours.People hung up on me,people transferred me to different departments and none of them could figure out how to transfer my account from 1 phone to the other.finally I got someone to help me.I told them I do not want these dam new phones.Just switch my service to my old phone.He did.Now they are looking for the new phones back,which have to be sent in their special return envelope.which I asked them to send me.which I still have not received.Plus these phone were not new,they were used
Reason of review:
Bad quality
1 comment
Jason M Zdx
Ans replacement phone.
My umx battery took a *** on me, tried to get a new one and they sent me this ans phone. I still need to get a battery for the umx phone to get contact information out of the phone, most transferred over, but there's some that didn't. Not sure how I feel about the new phone yet, rather have my old one working again.
Reason of review:
Bad quality
Maria V Myj
Denver, Colorado
Phone
my phone got lost and I need a new one ASAP plz.
Anonymous
Arlington, Virginia
PHONE EXPLODED IN MY FACE
The ans ul40 phone got really hot and exploded in my face and caused third degree burns on the left half off it. I had to go to the hospital and I am in extreme pain right now.
Reason of review:
Bad quality
Virgal Pxp
Battle Creek, Michigan
To find out what my phone number is
Yes I have tried to call you but nothing happened
Reason of review:
Poor customer service
marcella l Ham
Spokane, Washington
Cannot turn new phone on.
I was sent a new phone from assurance and the sim card is already in use. I dont know why I was sent a sim card that is already in use. I tried to call but some recording comes on.
Reason of review:
Not as described/ advertised
Anonymous
Ragged phones
They sent me a replacement phone, for a phone that broke after a week. The replacement phone is the same cheap ragged phone the broke the first time. It takes a long time to load, and turn on. It freezes up very often
Reason of review:
Bad quality
Richard A Dpu
Need Assistance with new service
I lost my phone years ago, I was force to my an off brand phone, Now that phone is no good to me, I am asking to reopen my account so I, alone I will be with good service. Please assist me with a new unbreakable and most likely not to be stolen. I had an account number on the phone but I cannot remember the number, The phone No. was: 901-500-**** Richard Hardin 383 Madison Ave 907 Memphis TN. 38103 Shelby County
carrie s Zpm
Phoenix, Arizona
Do not waste your time
Their ANS phones which is the only type they are currently offering will only work for a couple days before they stop working. It appears to be a scam to force you to buy a phone from them.
Customer service does not respond when emailed and if you go on the phone, you cannot understand them half the time. This company is horrible and I wish the government agency over them will do something about them.
Reason of review:
Damaged or defective
1 comment
Anonymous
Phone
My phone is broke and they would not help with a replacement phone i cant dail out it make calls i even review calls i have no back on the phone please help
Reason of review:
Order processing issue
Ricky Qtg
Phoenix, Arizona
Still no working phone
Im disabled and have no working phone and it dont look like there going to fix it and cant get another for 2 months ! assurance wireless is terrible
Cons:
- No help
Reason of review:
Bad quality
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I have one it does the same thing they sent me 5 this month December 2018 all defective my new one said framework and phone has stopped it all quit working tried to restart it went to start up screen wouldn't go any further cant take the battery out its really sad dec 17 2018 so tired it also keeps losing data and contacts it starts over and you have to restore if your lucky
I hear ya! I'm hoping they'll get us better phones.
The ones we have are almost unusable. For now I'm just trying to put up with it.