eJay M Ehx

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Verified Reviewer

Crappe cell phone, want a replacement

Updated by user Oct 05, 2023

No the issues remain. Im unable to get contact with a live rep who will help me. I've contacted the parent company, sent messages, and asked public street venders and basically all I've heard is upgrade the Obama phone and be satisfied I even have the free service....

Original review Sep 05, 2023
I was signed up for an Obama phone by 2 nice church ladies in front of the library, activated at that time, but the area code was not in my area, I didn't get to pick the model (I was told there was only one) and the phone is of inferior quality. The battery can take more then an hour to fully charge, it doesn't last long, it drains even when it's turned off, and when I get a warning that the battery is low it asks if I want to set battery save then when I do it shuts off, and somehow there's no memory left and I have min photos, no audio or documents, and the apps are either are installed or downloaded as very small.

I can't get a human or even an AI and the automated options they give doesn't cover the problems I'm having.

I can't even leave a message. I need to speak to someone to either get a different model phone or to transfer to a different carrier.
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Pros:
  • Free and the net connects the majority of the time
Cons:
  • Agent didnt do a full disclosure
  • No active customer service

Preferred solution: A better phone suited to my needs

User's recommendation: Ask questions and research the web a little.

Mark W Qkl

Customer LACK of Service

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Every time I attempt to contact Assurance, I have go go through hurdles to get a customer service rep on the phone. There is NO direct way.

You have do answer questions after question and the automated questions never recognize my keyed response. I have to repeat time and time again. Usually they will disconnect and this requires yet another call. If I should actually get a customer support person, they are usually from a 3rd world country and barely speak broken English at best.

Most of the time they do not understand the problem, even a simple issue, and fumble around to explain how they plan to fix it. Although it never works. Most of the time I hang up angry and frustrated with NO resolution. I have also tried to use the automated system.

I find that NONE of my answers to the questions that I selected are correct and it will not allow me in, Although I do know my Mothers maiden name, my first pet and favorite city, It seems that I am wrong on all accounts. It is strange to me, because I told them the correct answers but the system says I am wrong.

This sucks big time and leaves me wanting to throw the phone against the wall. I get so tired of dealing with idiots that do not care.

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Pros:
  • Cheap phone
Cons:
  • Most everything

Preferred solution: Apology

User's recommendation: Find another company for your cell phone.

Anonymous
map-marker Comilla, Comilla

Country Lock

Assurance Wireless - Country Lock
Assurance Wireless - Country Lock - Image 2
device: umx u696cl imei: 990018****10653 this imei number is country lock please check and unlock my device
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Anonymous
map-marker Comilla, Comilla

Country Lock

Assurance Wireless - Country Lock
Assurance Wireless - Country Lock - Image 2
device: umx u696cl imei: 990018****10653 this imei number is country lock. Please check and unlock my device.
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Rosemary G Xxy

Switch my minutes to a different phone

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My phone is not doing what it's supposed to.the screen is cracked and I have to keep taking the battery out Android putting it back in
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Preferred solution: Deliver product or service ordered

shannon M Yhs

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Verified Buyer
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Verified Reviewer

I didn't get the device I wanted.

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Assurance Wireless - I didn't get the device I wanted.
This company offers certain phones. But then gives you no chance to choose which phone you want, they just send whatever it is they'd like to send. So I wanted a Moto G play. And I got a bottom of the line phone. So I called the company to let them know that I wanted a new phone. Haven't heard anything from them yet. Hopefully my phone is on the way or soon to be. Thank you
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Pros:
  • Service is free with lifeline
Cons:
  • Bait and swit

Preferred solution: Deliver product or service ordered

User's recommendation: Beware of bait and switch tactics

Fred O Pzk

Untrue employee

Recieved a free phone for disabled vets from the VA hospital in Cleveland, Ohio. The phone (216) 237-**** work for approximately 3 weeks, gradually would not take a charge & die.

Talked to cumsomer support number 01 & told me (a month ago) that he would send me a new phone because its under warranty. Waited/ no phone. Talked to him again on the 23rd of September & again he told me that phone would be at my doorstep the next day by 9:00 pm. Have not recieved anything.

I called again two days ago- now they said he made a mistake and never sent it & I would have to pay $19.99 ! The man straight lied to me & nothing had happened yet.

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Cons:
  • Lying employees

Preferred solution: Apology

User's recommendation: DO NOT LIE

Melissa C Imj

Want my #

Have me in a panic attack makeing it difficult to transfer a # Ive had for yearsffgffggbbhjhvfcccvhhbvvv
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Loss:
$9
Pros:
  • Grrr

Preferred solution: My phone number

Tracy S Dvn

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Verified Reviewer

Phone 916-905-**** pi 050871

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I have been trying for a month to receive a phone that works from assurance wireless. I've gotten three phones three SIM cards none of them will connect to the network all three of them are locked by T-Mobile.

When I try to make call I get TMobile customer service. T-Mobile T-Mobile transfers me to you and nobody seems to understand what needs tobe done. that when I try to explain it they go through the whole script ask me the same questions I've been as wasted hours on the phone so I need someone to look up that phone number and figure out how to get the phone unlocked from T-Mobile cuz the Assurance Wireless Sim will not work in a T-Mobile phone no one has checked if my APN settings are for the correct Tower or set correctly in order to work. I've been told by other carriers that that's what the problem is nobody at Assurance has been able to tell me what the problem is .

They keep sending phones and sims which is not the siloution. To tell me that I'm not the only one having issues is irrelevant. KI can't get another phone because I got service through you so either cancel it so I can go through and get a different service without waiting 30 days for ACP or lifeline eligibility or please fix it. I cannot handle another phone call unless it's one to say the problem is resolved email would be better because I've been borrowing phones I don't even have another phone this is my only phone number so if you can email me at the above address then I can find a way to get back to you but I need a direct phone number to get through to whoever the customer service rep is.

You can try the below ph # but it is wifi only. Please advise asap. I need a phone.

I paid for the original upgraded pH I received from your vendor. This has not been free phone for me.

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Loss:
$50
Pros:
  • Friendly on phone
Cons:
  • Lack of knowledgeable customer service agents

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Houston, Texas

Lost my phone

I lost my phone I need another phone so I cannot get another phone can you please send me another phone cuz my phone was lost and I do not have it please
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Timothy K Dhv

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Verified Reviewer

Phone service is not working

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Every time I go to use my phone it will not work nothing comes in on the internet you cannot play music with your phone you cannot do nothing with your phone it works for a little while then stop now won't work at all I wouldn't advise anyone to get insurance wireless
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Loss:
$50
Pros:
  • No pros
Cons:
  • Plenty

Preferred solution: My service to be fixed where I can use my internet

User's recommendation: I would go else where

Anonymous
map-marker Nashville, Tennessee

Phone not working

I have no idea how I got on Pissed Off web site.I for one like Assurance Wireless. They were very to make sure the was clear and ready to use.
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User's recommendation: Enjoy your new service.

Barry K Gdy

My phone will not work

I recharged my phone and when I push the on button it doesn't come on so what am I doing wrong and how can I get my phone to work.
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Anonymous
map-marker Bellevue, Washington

I got a assurance phone and it locked up i was alearedy to receve my replacement phone and i havenz

I would like to have my government phone replacement, I was told I should of had it like last Friday and didn't receive it
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Sharon P Hch

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Verified Reviewer

My phone not working t&ey say it was deactivated and I am supposed to have unlimited talk and data

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>I can't reach anyone to speaktoo.I keep getting a recording,,I would prefer to speak to someone to resolve this
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Pros:
  • I had good service for awhile
Cons:
  • Cannot speak to a person

Preferred solution: some answers

User's recommendation: don't use this service

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