Assurance Wireless
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrappe cell phone, want a replacement
No the issues remain. Im unable to get contact with a live rep who will help me. I've contacted the parent company, sent messages, and asked public street venders and basically all I've heard is upgrade the Obama phone and be satisfied I even have the free service....
I can't get a human or even an AI and the automated options they give doesn't cover the problems I'm having.
I can't even leave a message. I need to speak to someone to either get a different model phone or to transfer to a different carrier.
- Free and the net connects the majority of the time
- Agent didnt do a full disclosure
- No active customer service
Preferred solution: A better phone suited to my needs
User's recommendation: Ask questions and research the web a little.
Customer LACK of Service
Every time I attempt to contact Assurance, I have go go through hurdles to get a customer service rep on the phone. There is NO direct way.
You have do answer questions after question and the automated questions never recognize my keyed response. I have to repeat time and time again. Usually they will disconnect and this requires yet another call. If I should actually get a customer support person, they are usually from a 3rd world country and barely speak broken English at best.
Most of the time they do not understand the problem, even a simple issue, and fumble around to explain how they plan to fix it. Although it never works. Most of the time I hang up angry and frustrated with NO resolution. I have also tried to use the automated system.
I find that NONE of my answers to the questions that I selected are correct and it will not allow me in, Although I do know my Mothers maiden name, my first pet and favorite city, It seems that I am wrong on all accounts. It is strange to me, because I told them the correct answers but the system says I am wrong.
This sucks big time and leaves me wanting to throw the phone against the wall. I get so tired of dealing with idiots that do not care.
- Cheap phone
- Most everything
Preferred solution: Apology
User's recommendation: Find another company for your cell phone.
Country Lock
Country Lock
Switch my minutes to a different phone
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't get the device I wanted.
- Service is free with lifeline
- Bait and swit
Preferred solution: Deliver product or service ordered
User's recommendation: Beware of bait and switch tactics
Untrue employee
Recieved a free phone for disabled vets from the VA hospital in Cleveland, Ohio. The phone (216) 237-**** work for approximately 3 weeks, gradually would not take a charge & die.
Talked to cumsomer support number 01 & told me (a month ago) that he would send me a new phone because its under warranty. Waited/ no phone. Talked to him again on the 23rd of September & again he told me that phone would be at my doorstep the next day by 9:00 pm. Have not recieved anything.
I called again two days ago- now they said he made a mistake and never sent it & I would have to pay $19.99 ! The man straight lied to me & nothing had happened yet.
- Lying employees
Preferred solution: Apology
User's recommendation: DO NOT LIE
Want my #
- Grrr
Preferred solution: My phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone 916-905-**** pi 050871
I have been trying for a month to receive a phone that works from assurance wireless. I've gotten three phones three SIM cards none of them will connect to the network all three of them are locked by T-Mobile.
When I try to make call I get TMobile customer service. T-Mobile T-Mobile transfers me to you and nobody seems to understand what needs tobe done. that when I try to explain it they go through the whole script ask me the same questions I've been as wasted hours on the phone so I need someone to look up that phone number and figure out how to get the phone unlocked from T-Mobile cuz the Assurance Wireless Sim will not work in a T-Mobile phone no one has checked if my APN settings are for the correct Tower or set correctly in order to work. I've been told by other carriers that that's what the problem is nobody at Assurance has been able to tell me what the problem is .
They keep sending phones and sims which is not the siloution. To tell me that I'm not the only one having issues is irrelevant. KI can't get another phone because I got service through you so either cancel it so I can go through and get a different service without waiting 30 days for ACP or lifeline eligibility or please fix it. I cannot handle another phone call unless it's one to say the problem is resolved email would be better because I've been borrowing phones I don't even have another phone this is my only phone number so if you can email me at the above address then I can find a way to get back to you but I need a direct phone number to get through to whoever the customer service rep is.
You can try the below ph # but it is wifi only. Please advise asap. I need a phone.
I paid for the original upgraded pH I received from your vendor. This has not been free phone for me.
- Friendly on phone
- Lack of knowledgeable customer service agents
Preferred solution: Deliver product or service ordered
Lost my phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone service is not working
- No pros
- Plenty
Preferred solution: My service to be fixed where I can use my internet
User's recommendation: I would go else where
Phone not working
User's recommendation: Enjoy your new service.
My phone will not work
I got a assurance phone and it locked up i was alearedy to receve my replacement phone and i havenz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone not working t&ey say it was deactivated and I am supposed to have unlimited talk and data
- I had good service for awhile
- Cannot speak to a person
Preferred solution: some answers
User's recommendation: don't use this service
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