Most helpful reviews first
Assurance Wireless - U suck
This company is a joke are Obama phones free phones from the government they don't care if they work they don't care if they don't many people rely on these phones to get jobs to get replies from your doctors and so on and so forth and if you go to AT&T and you get insurance on your phone guess what it comes from the same company
Assurance Wireless - Horrible. Phone will not stay charged.
I got my cell phone in the mail. I couldn't activate it because it will not stayed charged. I tried taking the sim card out and putting it in my old phone and it says the sim card it locked. I need help on how to unlock the sim card to activate my cell phone. I don't have a way to be contacted unless threw email. firstname.lastname@example.org
Assurance Wireless - See previous msg
ANS freeze android msg keeps popup sent 3 bck 1 unopened now info tracking at assurance is missing 1
phone arrived damaged in an over sized box with not packing to protect it. would not turn on, finally did after 15 hours charging. locked on the main screen, took 2 hours to get tech support to fix this. i get constant pop-ups, random apps downloading. battery is...Read more
I didn't like
- Product reliability
- Customer service
Assurance Wireless - Negative review
I called 2 times each time more than 30 minutes talked to 4 person and go over the issue with each one at the end i was so upset i asked to transfer me to same person irs much easier and faster he saik ok and transfer me to someone else and i have to go over with him we do have problem with our phone and with customer service they dont listen to the customer im not happy at all wasting my time for nothing. Customer service needs to learn how to listen and make customers happy. I hope someone read the reviews and act as soon as possible. This is not good for your company.
Assurance Wireless - 2nd bad phone zte was better
Continually get flash msg andriod.com every 2 seconds hard to dial out hvnt used internet/google ect same problem as phone snt back last week
I literally just got my new phone like 1 week ago and cant even use it. Screen in completely blue and just say assurance wireless. Like wtf only 1 week old. I think they send you broken phones so you cant use it and u need to replace it for a new one for $25... Im...Read more
Back in Dec of 2018 Assurance sends me a letter stating that my state is in their re-verification database meaning that I will need to mail in the required documents by Jan 26 of 2019 to keep my Lifeline service. I complied and sent in the required documents in their...Read more
I didn't like
- Customer service
Assurance Wireless - Date of birth could not be validated by NLAD
And know my name last name and ssi too
Assurance Wireless - Absolutely horrendous
I have had 6 phones in 4 months due to the same recurring problems..this last phone they sent me the problem started from day one apps opening and closing on thier own and also with this phone can't even make càlls. When I call support line they are very rude, including talking down to me. I am elderly, disabled but free from stupid. I'm a very well educated person. So again this is the 6th phone I have had in 4 months..un useable from day one.. I'm at my wit's end.. what do I do??? HELP!!!!
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