Raul Yyq

Correct assurance error in my life line contract

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No way to get a person to talk to. Frustrating. Has to get done if not my phone will be turned off and Im disabled
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Dorothea M Zzd

Representatives lie to the old poor and disabled

I was told I would receive a replacement phone in 2-3 days . I did not. When received , I was to call the technicians and ask for May. This is not possible. One cannot ask for a specific technician. After 10 days, no phone. I called only to be told an order by this, May, had never been placed. I am now without a phone. I am 75 and disabled
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Call every day to check on your order

micheal b Xvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Racist and blocks phone calls

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Assurance wireless racially listens to my phone calls and blocks my doctors or business calls and steals passwords and blocks my VPN and google downloading ... this is what disabled vets get with assurance wireless... i would have added pic but i was blocked so they can cover their tracks ...
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Cons:
  • Customer service lies
  • Privacy invaded

Preferred solution: Apology

User's recommendation: do not purchase or use free service...

Anonymous
map-marker Smyrna, Georgia

Defective

I've had it for maybe a year and it was okay at first but it was messing up a lot and then I was trying to charge it and it wouldn't charge and now it won't turn on or anything
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Anonymous
map-marker Aurora, Indiana

Still can't make a call, everything else works

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I just got my phone on 10/28/20. The phone was activated already. I can't make outgoing phone calls? I can receive incoming phone calls, I can send and receive text messages, and my internet works!!!!! When I call 611 it says server error. And when I try to make a call it hangs up on me not going Thur like it's supposed to. Do you think that the phone isn't activated all the way? Does it take 24 hours to fully activate?
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User's recommendation: It takes a full 24 hours for your phone to activate. So don't worry if certain things aren't working at first, but they will!!!!!

Taygan Gcb
map-marker Coppell, Texas

The ads on that darn news app that uninstalll

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UMX Phone they shopped has so much ads served before you even unlock screen that the ll phone basically useless and you cannot unimstall They are sending an updated version of. Found that is not the android go operating system to begin with and said its just a standard android and the app does not do that it should be in in less than a week I am very satisfied
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User's recommendation: Have had Assurance for years and only one other time do I have any problem with them and it was just a phone that just was seriously outdated and they replaced it they are highly recommended

CARRIE W Qkf
map-marker Selmer, Tennessee

My phone

the battery goes dead fast and charger want charge
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Pros:
  • Good service
Cons:
  • Bad battery

Preferred solution: get better phone

User's recommendation: get extra battery

Anonymous
map-marker Dallas, Texas

STILL WAITING FOR MY PHONE

Your people said my phone would arrive in 3-7 days and that was weeks ago I've been waiting since June where is it!!!
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Betty P Rym

Need phone guide to learn how to use Betty Proebet phone

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We cant find her mail, contacts and missed call. When phone rings answer says to swipe up but the next call shows (answer or decline) buttons. I find this phone too hard for an older person (70-80 yrs of age). Please help us with the guide book!
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Preferred solution: Let the company propose a solution

User's recommendation: !!Ask for phone guide or offer lessons

1 comment
Guest

you are 100% right. the problem is pre installed UNREMOVABLE malware, not to mention junk battery.

Dear if you can swing it 30 dollars a month to consumer celluar with the doro phone is awesome. I hAVE assurance and their phones are junk and have been since richard bronson sold the company to whoever the heck has it now.

Venon R

Constant problems with Assurance Wireless with NO customer Service

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I woke up this morning\ng to find I was no longer a customer even after setting a up a $15 for unlimited phone calls in the US.
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Cons:
  • No customer service

Preferred solution: Let the company propose a solution

User's recommendation: DO NOT USE THIS COMPANY FOR ANY REASON

Anonymous
map-marker Aurora, Indiana

Phone wasn't making phone calls?

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After I waited 24 hours, the phone was working properly. Why couldn't customer service of figured that out and tell me this. Ignorance!!!!
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Anne B Krw

My phone went out can't charge battery

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Battery won't charge anymore been doing it for days now
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

*** Phone

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After months of having an Assurance Wireless phone, I finally decided to cancel it. There were only 500 minutes on that Assurance Wireless phone, and most of the time the people who tried contacting me on Assurance Wireless phone, their messages went straight to voicemail. I now have a brand new phone I actually like, and I never miss a call. I'd give zero stars if I could for Assurance Wireless.
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User's recommendation: Don't Recommend

Anonymous
map-marker Texarkana, Texas

Activation

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My battery started discharging faster and charging slower and eventually it would no longer turn on.
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User's recommendation: Actually I have none

Lola W

Diconnect service now

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I don't need ur service i will contact u if i need u again thank you
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Pros:
  • Greatfull
Cons:
  • Bad phone service

Preferred solution: Disconnect my service

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