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YOU HAVE TO CALL SEVERAL TIMES TO GET ANYTHING DONE AND THEN AFTER ALL THAT YOU FIND OUT IT WAS THE WRONG ANSWER TO THE PROBLEM ANYHOW. YOU CAN HARDLY UNDERSTAND THEM AND IF YOU CALL AGAIN YOU GET A DIFFERENT ANSWER AFTER GOING AROUND THE SYSTEM. I WILL NEVER HAVE...
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1.0
I didn't like
  • Customer service
#725774
Reply to reviews
My experience with Assurance Wireless has been postive. They make changes very easy to do, mostly on your own. I have also had Safelink and can tell you there is not comparison. Safelink is run by Tracfone, one of the most exploitative companies on the planet, hence...
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Anonymous
Anonymous

you have to be kidding me. this review is probably written by assurance wireless. these guys are absolutely the worst company on earth

3.0
#722808
Reply to reviews
For the record as a Assurance Wireless customer I was upset after being told something different about the delivery or lack there of my replacement phone. Your staff seems quite pleasant. I did not yell or act angry in any way because experience has told me that an...
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1.0
I liked
  • Promt adding of minutes
I didn't like
  • Customer service
  • Not resolving my problem
  • Being lied to
#721681
Reply to reviews
I ordered Assurance Wireless with a California Lifeline discount, and service was begun July 31, when I programmed the cell phone they sent. I decided the sound quality was too bad, and my bill for landline with AT&T went up by more than ATT had stated (when I had...
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Anonymous
Anonymous

Good luck with the agencies responding. I tried that recently. No response. No one is minding the store and no one cares.

1.0
I liked
  • Nada
I didn't like
  • Fraudulent billing after cancelling service
#720134
Reply to reviews

Assurance Wireless Lifeline Assistance Program Review

Tried over a month and a half ago to get a replacement phone mine woare out after 3yrs of use.called every week told I didn't recertify when I holding a recertification letterin my hand as proof.keep beingtold iI would recreceive it in a week its now 8 weeks no phone given 2 case no#s and still no phone im disabled and a u.s.a citizen
#719682
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My girl friend got my pass code on the computer jusy by saying mt favorate city this is the worst company got a boost now
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Anonymous
Anonymous

I received a Kyocera ObamaPhone and have had it for three months. This morning, I awoke to no service ( I apparently moved to Saturn ). When I called Assurance Wireless I was ...

#714931
Reply to reviews
This is the 4th time in two months that my local area is completely blacked out. 4 days without service, when I call them, they say its down, and may not be up for another two days. So as a single parent without any other form of communication, Im now in a position...
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1.0
#714716
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Assurance Wireless - Phone Service Review from Los Angeles, California

Assurance Wireless - Phone Service Review from Los Angeles, California
Signed up for phone and never received. Don't give your information to anyone. Just a scam. I'm so sorry for getting involved with this scheme of taking people's information I just hope nothing bad comes from it.
#713198
Reply to reviews
I have assurance wireless due to my disability." Great thank you government for this"! After a year or so I have visual issues. I decided to purchase a cell phone directly from them where I could have more accessibility on a touch screen cell phone. It cost me $50.00...
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1.8
I didn't like
  • Not resolving my problem
#710855
Reply to reviews
I was at walgreens pharmacy Iin pawtucket an agent aproached me and asked if I want a phone I told them I had service with another carrier they told me my phone was a piece of *** and the company as well I asked his name I told him I would be making a complaint and...
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I didn't like
  • Customer service
#706401
Reply to reviews