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I was at walgreens pharmacy Iin pawtucket an agent aproached me and asked if I want a phone I told them I had service with another carrier they told me my phone was a piece of *** and the company as well I asked his name I told him I would be making a complaint and...
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I didn't like
  • Customer service
#706401
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I signed up with them back in January 2015, after they promised to send me a smart phone. I didn't get anything until about June, and it was just a cheap crappy tiny phone that help only 600 contacts! And would only ring 3 times, before sending call to voice mail. It...
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1.7
#704852
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The phone companies get kick backs, they fail to reveal the facts. They collect fees for assurance that fails the public. People are paying $11 plus per phone every month. I was led to believe that they only had a large deductible on lost and stollen, but they have it...
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Anonymous
Anonymous

Well said

Anonymous
Anonymous

Not true at all. The phone they give you is free. You can buy your own upgrade via Virgin pay lo program. Assurance is owned by Virgin Mobile. You get 250 minutes and unli...

1.0
I didn't like
  • Lies and no service
#697707
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Seems great, but customer service is very difficult to get ahold of, and hard to resolve problems. I had the phone for a couple of months - worked great - then all of a sudden they cut me off for no reason. I had to reapply which takes a couple of weeks. No good to...
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I liked
  • Having a phone for two months
I didn't like
  • No explaination for sudden phone cutoff
#693365
Reply to reviews
recently yesterday aug22 called what I thought was straight talk I broke and lost my assurañce wireless phone so they told me they would send a replacement in 3 to 5 days I needed a ohone as I live alone so I went to Walmart and bought and lg phone for 30.00 a...
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#688785
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Considerations before you fill the app. If you already have a LL service please make sure to cancel that service that way your app can be approved sooner. If you already have a LL and you dont want to close it you will need to fill a USAC worksheet. This Address...
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I liked
  • Promt adding of minutes
  • Fast adding of minutes
#687945
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I just checked with assurancewireless.com. I mailed my application a week ago... HOW DO I GET SOME PRIORITY ASSIGNED TO MY REQUEST??? WHEN I WAS IN CONTACT WITH YOU BEFORE I WAS TOLD TO MENTION THIS REFERENCE NUMBER 199-265-862. *If you read the letter that I sent...
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#686878
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I was notified by a customer service person that hardly spoke ENGLISH that my phone was being termiated as of Aug 15th. I was calling to get a new phone after 5yrs with a phone that hardly works. They told me I had two phones and give me my previous address 3yrs ago. I...
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1.0
Lyons, Colorado
I liked
  • Fast adding of minutes
I didn't like
  • Lying foreign workers
#685262
Reply to reviews

Assurance Wireless in Baltimore, Maryland - Rip off

I purchased their $30.00 plan, but cancelled it the next day and was told that I would be reimbursed within 7 - 10 days. I was also told not to return the phone I purchased from them until I was reimbursed. I have been waiting since 07/17/2015 for all this to take place, only to be told on 08/17/ 2015 that I would not be reimbursed and the $30.00 is being applied to my cancelled Assurance account. I no longer use the service and that is why I am seeking a reimbursement. What can be done regarding this matter?
2.3
Details
Diversity of Products or Services
Product or Service Quality
Reliability
Style and Design
I liked
  • Promt adding of minutes
I didn't like
  • Customer service
  • Lying foreign workers
#684223
Reply to reviews
I would like you people to read this comment. I've been an Assurance Wireless' customer service rep for 2 years now. And I think it is time for you to get something from the other side. You people think everything is our fault, u think we dont wanna help u or we just...
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Anonymous
Anonymous

Excuse me...we don't HAVE to learn Spanish...this is America!If I was living in another country, I would LEARN that language.Been trying to get a problem resolved for over a y...

Anonymous
Anonymous

we shouldn't have to learn YOUR language to receive excellent customer service! this is YOUR job! do it well, or don't work in customer service! I have spoken to about 10 csr'...

Bogot, Distrito Especial
#680077
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