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I applied on line for free phone from assurance. The phone I received is old and keyboard is too small, cannot decipher voice, and is difficult to use. Friends received new phones with large touch screen, camera, and large lettered keypad being handed out to people by...
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Anonymous
Anonymous

Your complaining about a free phone?????? You greedy *** pig, you probably spent your life on welfare too, be happy you got one at all, I'm elderly and I pay FULL PRICE to hav...

Anonymous
Anonymous

what are you complaining about? it is a phone for retard and bastars

1.9
I didn't like
  • Their customer service
  • Being lied to
  • Phone quality
#634344
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I called Assurance Wireless and told them my phone was stolen while I was in jail and they used all my minutes up. I was told another phone was issued and I'd get it by the 21st of April. (that was on the 16th). It's now the 25th of April, I have no phone nor do I...
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1.0
#627347
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Cell Phone Service Review

I'm homeless an had cellphone service an just because my phone got broke an used a friends address to got a new one my services got shut off how unfair is that
3.5
Details
Customer service
Price Affordability
Reliability
Website
Silver Creek, Washington
#622196
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Technical Support Review

Lied to, hung up on, total customer service and technical support available 24 hours 7 days a week 365 days THEY ARE NOT, ANOTHER LIE, told me I had the wrong phone and FedEx delivered a wrong package to my address,
1.0
Details
Diversity of Products or Services
Product or Service Quality
Reliability
Style and Design
Warranty
#620936
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With my application, I provided them a copy of my SSI income letter and a copy of my income tax return, both of which are on their lists. I know I qualify, besides being able to read, I had applied to another agency and been accepted and received a phone in one...
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1.0
I didn't like
  • Their customer service
  • Not resolving my problem
#620527
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The people working for this company do not speak English well, and they do not have a clue what you are trying to tell them. They are pretty much ignorant. After sending in paper work three times, I was told again I had to send in more paper work. I told them to...
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1.0
I didn't like
  • Lying foreign workers
#619490
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Assurance Wireless - Assurance you will be frustrated and not get a phone

Is this program even real? Five months and no phone? A different story with a different explanation every time? Does anyone there know what they are doing? They insist you have no cell phone to get their program. This left me in danger in an emergency. I think they are a sham. Nothing makes sense and even the supervisors give out information that turns out to be wrong. Today they gave me a government web site just to get me off the phone. I have an approval letter, w a phone number. NO PHONE. A JOKE I would say dont bother.
#618568
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Assurance Wireless Phone Service Review

My name is larry jackson lwas told by a rep i would recive a touch screen phone if i change my service From Budget Moble to Assurance. And did not get the phone
#614987
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There is more than Assurance that provide lifeline phones. Search lifeline phones on the internet for your state. I did and got SafeLink AOK I had Assurance for a long time and it was fine then the old water tank they had their antenna on was torn down and Assurance...
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#614867
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Assurance Wireless in Owings Mills, Maryland - Waiting on refund from them for ATT

i order a replacement phone and then did not need it. they informed me when i sent it back i would get a refund. When the refund did not show up on my bill i was told that it would take 1 to 2 billing cycle to show. The person from Assurance told me not to pay the 99.00 fee and to tell ATT that they will be refunding it. I did do that and ATT put a whole for the 99.00 . Its been 2 billing cycle and not my phone has been supened and i called and they tell i have to pay the 99.00 and that the previous person should not have told me that but yet they can not pull the record conversation to see who told me that. Im very disappointed .
4.0
Details
Billing Practices
Product or Service Quality
Reliability
Warranty
I didn't like
  • Lies and no service
#609072
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