Latest review first
I have assurance wireless goverment phone with 250 minutes free air time. I can manage my free air time not to pay 5 minutes for extra 250 minutes. For last three months, assurance wireless is sending me junk voice mails, for setting up my voice mail box. Even when I...Read more
My friend has severe angina and health problems and fully qualifies for a phone, and has followed every request to the letter. She faxed the application form the KY benefit office March 6. Today, June 19, they are giving her the run around. She asked for a number to...Read more
81 days and counting, 54 messages, 7 applications, 19 people and Virgin Wireless and Assurance Wireless are still playing games with me and my life. I am alone, destitute and desperate for a lifeline and I hope each and every person who has put one obstacle after...Read more
Hawthorne, New Jersey
Assurance SUCKS. They are all LIARS. Applied since 4/15/2014. I have been waiting for 2 month. I sent them application for 4 times!!!!!! Customer service in Philippine site; They can't recognize each other; They can't transfer to those whom I talked before; Whenever...Read more
I have been TRYING to get my brother that is in a nursing home a phone for five months now. The application asks if this is the address that the billing will be going to? I marked no and gave my ladders since I will be taking care of his bills for him. So what...Read more
Assurance Wireless in Pittsburgh, Pennsylvania - Service suddenly terminated.
I had assurance wireless service for nearly two years when my service was suddenly terminated. The phone I had stopped working a week before and I had to spend $40 on a new phone and got it hooked up. Maybe this had something to do with it. I called them and they said my address wasn't "government verified". I looked at the coorespondence I had with them and it was for an old address I hadn't lived in for over a year but one digit was wrong. I guess at the old adddress the mailman knew me and delivered it. I attempted to explain this and that I hadn't receive anything from them lately. I don't know if I changed my address when I moved or recertified. I can't remember. So, they terminated my service and said I would apply again even though the wrong address was their own fault. This was after I spent $40 that I didnt have on a new phone.
I have a few hundred minutes but no calls go through except calls to CUSTOMER Service. They go through right away. I went to Rochester NY. For the entire trip of 8 hours in the city, I had 5 calls out of maybe 25 calls I tried to make go through. the calls all had dead...Read more
This company is engaged in an obvious bait and switch scam and they really enjoy tormenting poor people. I have submitted four applications and each time they have denied receiving them by email. Upon submission of the last application, they informed me that they...Read more
I have an SSI income and was denied Assurance Lifeline service because Assurance states "I do not qualify for service" Based on the law SSI recipients automatically qualify. Assurance continues to be dishonest as I continue to have no phone service at all. This is...Read more
I applied for assurance wireless in 2011 hence the application process was difficult but it is a free phone so i didn't want to make waves..however for the 2013 application after 3 months of not recieving a deny or acceptance letter i did call and emailed several times...Read more
East Amwell Township, New Jersey
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