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recently yesterday aug22 called what I thought was straight talk I broke and lost my assurañce wireless phone so they told me they would send a replacement in 3 to 5 days I needed a ohone as I live alone so I went to Walmart and bought and lg phone for 30.00 a...
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#688785
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I would like you people to read this comment. I've been an Assurance Wireless' customer service rep for 2 years now. And I think it is time for you to get something from the other side. You people think everything is our fault, u think we dont wanna help u or we just...
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Anonymous
Anonymous

Excuse me...we don't HAVE to learn Spanish...this is America!If I was living in another country, I would LEARN that language.Been trying to get a problem resolved for over a y...

Anonymous
Anonymous

we shouldn't have to learn YOUR language to receive excellent customer service! this is YOUR job! do it well, or don't work in customer service! I have spoken to about 10 csr'...

Bogot, Distrito Especial
#680077
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My girl friend got my pass code on the computer jusy by saying mt favorate city this is the worst company got a boost now
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Anonymous
Anonymous

I received a Kyocera ObamaPhone and have had it for three months. This morning, I awoke to no service ( I apparently moved to Saturn ). When I called Assurance Wireless I was ...

#714931
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I've contacted assurance wireless & virginmobile in regard to this & each time I'm given a different reason. First they stated I didn't recertify (I sent them the annual recertification link along with my information so they could see for themselves, where it...
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Anonymous
Anonymous

Same thing is happening to me!

Holley, New York
I didn't like
  • Recertify harrasment
  • Lies and no service
  • Not resolving my problem
#652275
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Assurance Wireless Phone Service Review

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that they will do.me rite again. So wats with all these bad complaints bout them. I have to say if i was them to not give no.one a free phone and mino people that complain bad things bout them so i really. Advise u guys try again and see how it goes
5.0
Details
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Style and Design
Warranty
#650030
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Seems great, but customer service is very difficult to get ahold of, and hard to resolve problems. I had the phone for a couple of months - worked great - then all of a sudden they cut me off for no reason. I had to reapply which takes a couple of weeks. No good to...
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I liked
  • Having a phone for two months
I didn't like
  • No explaination for sudden phone cutoff
#693365
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I was at walgreens pharmacy Iin pawtucket an agent aproached me and asked if I want a phone I told them I had service with another carrier they told me my phone was a piece of *** and the company as well I asked his name I told him I would be making a complaint and...
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I didn't like
  • Customer service
#706401
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Assurance Wireless - Phone Service Review from Los Angeles, California

Assurance Wireless - Phone Service Review from Los Angeles, California
Signed up for phone and never received. Don't give your information to anyone. Just a scam. I'm so sorry for getting involved with this scheme of taking people's information I just hope nothing bad comes from it.
#713198
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I got on Assurance Wireless, I think, in Feb. '14 (now July '14). If you haven't been able to, I suggest you find another phone service provider, anyway, for your own sanity--if there is an honest one to be found. Assurance is not. My first month, I had to top-up my...
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#507155
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I HAVE BEEN TRYING TO GET MY WIFES PHONE ACTIVATED FOR 39 DAYS NOW. I HAVE SPOKEN TO 14 PEOPLE, HEARD THE SAME PUPPET IN A CAN RESPONSE, LIED TO MORE TIMES THAN I CARE TO SAY. THE PROGRAM THAT I APPLIED FOR WAS IN RESPONSE TO THE "GET PEOPLE BACK TO WORK" PROGRAM...
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#637940
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