Latest review first
There is more than Assurance that provide lifeline phones. Search lifeline phones on the internet for your state. I did and got SafeLink AOK I had Assurance for a long time and it was fine then the old water tank they had their antenna on was torn down and Assurance...Read more
Assurance Wireless in Owings Mills, Maryland - Waiting on refund from them for ATT
i order a replacement phone and then did not need it. they informed me when i sent it back i would get a refund. When the refund did not show up on my bill i was told that it would take 1 to 2 billing cycle to show. The person from Assurance told me not to pay the 99.00 fee and to tell ATT that they will be refunding it. I did do that and ATT put a whole for the 99.00 . Its been 2 billing cycle and not my phone has been supened and i called and they tell i have to pay the 99.00 and that the previous person should not have told me that but yet they can not pull the record conversation to see who told me that. Im very disappointed .
I didn't like
- Lies and no service
Assurance Wireless in Hyde Park, New York - Horrible customer service
I have been calling for months for a replacement phone since mine is lost. They deactivated it while I get a new phone only for them not to send it. They tell me now I need a new account and there are no more phones available to me because its one phone per household. But if it's lost then right now there are zero phones at this household. My fifth call right now and on hold so far 26 minutes! Terrible. Being taken advantage of for a free phone. Too much stress. If I had $ I'd go get a phone but that's why this is suppose to be available.
I ordered a free phone when i left the welfare center on detroit. Two dudes with an ipad offered me the plan so i have them my info. But then after two wreks it still hadnt arrived and was a week late so i called and they said i was missing an id. So i sent them it and...Read more
I applied for a phone & was eligable to receive one. I was told i would receive the phone in 7-10 days. It is now the 25th & i havent even recieved a conformation #, yet when i check online it says i activated my account on feb. 12th. I have called assurance...Read more
was the same problem i had. just today, after the years of being badgered and dishing a lot of my own back. I was finally able to examin my own account on line. what i concluded, as with what i had to explain to them for years, the system that they use was deducting...Read more
My service was cancelled by an incompetent worker at Assurance Wireless! When I called to find out what happened to my service, they said I must have cancelled the service. I explained that that wasn't possible and that I had just added money to my account why would I...Read more
Replacement Phone Review
I am disabled n applied for replacement phone on 2-3 and havent recieved it yet.I really need express delivery.I have been a customer for years.What can be done? .
For over 2 months I have been trying to get approved for a phone through their Safelink service. I have never been so frustrated over anything!!! They offer a great package...if you can get through their PROCESS. My application has been most recently denied because I...Read more
No Telephone # to contact anybody, there is no way to talk to anyone, not ever an email, I wonder who is responsible of these crocks and thieves that they hand us to them, stay away from then. Make sure that any company has a telephone support and if they do not then...Read more
I didn't like
- Treat us like slaves
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