Assurance Wireless
Reviews and Complaints
Dying Battery
- Service is free with lifeline
- Phone is not the best
Be prepared to work hard for your free phone and service.
To apply for a government phone
ANS ul 40 = Frustration!
This was a replacement for another equally awful free phone, a coolpad 33a, which *** out in @ 4 months. Or maybe it replaced the ZTE quest - another terrible experience.
This ANS ul40 worked ok for a couple months. Then it stopped ringing. Occasionally it would ring, but not when messages or phone calls came in. I could call out and access WiFi.
Otherwise, nothing. I’ve had the phone for @ 4 months and now it does not turn on. Stopped completely. Cannot remove the battery.
Total piece of crap.
I may have to buy a phone that works with this free service. Did that a few years ago and was perfectly happy with a $15 Kyocera flip phone for years.
Preferred solution: Phone that works well
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Verified ReviewerI DO NOT RECOMMEND This phone company.
- Need phone to be fixed
Preferred solution: Let the company propose a solution
Lousy 6months it got slow web and all slow
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Verified Reviewer | Memphis, TennesseeActivate my phone that I got in the mail
Customer Abuse
- Poor supervision
- Untrustworthy
- Representative are very abusive
Preferred solution: Let the company propose a solution
Have password option taken off
Bad phone, worse customer support. If it's not illegal, then it should be.
- Minutes
- Data
- Phone service
- Warranty
- Ans ul40
Preferred solution: Full refund
Yes i would if i can get my problem fixed. I like my phone except i can't get anyone to help .
- I have enjoyed my phone and the service is great
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasWhy is Assuance Wireless defrauding it"s customers and the government?
Complaint
- Phone and customer service
- Customer service agent
Preferred solution: Let the company propose a solution
Garbage phones and service
I will state that as of today I am NEVER going back to Assurance Wireless. This has been the nail on the coffin for me.
I received a replacement for their God awful UMX devices which would not allow me to make PHONE CALLS, something a PHONE WOULD BE ABLE TO DO. After all the *** I went through and even contacting the Better Business Bureau about it to direct my case, they finally agreed on sending a replacement to my home.
After yet another moment of *** to activate that thing (I had to go online to their website to do such instead of just marking a phone number) I find out the SAME issue plagued it despite of the device being new! What is this nonsense?!
How can a phone carrier that prides itself to help those with low resources offer such horrible devices on which you cannot even be able to make phone calls with? Like I said above I am not bothering with this company after this.
SHAME ON YOU ASSURANCE WIRELESS.
- Low quality phones
- Poor customer service
Preferred solution: Deliver product or service ordered
Poor Network Connect Quality
Preferred solution: Cancel the service
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My ANS40 won't charge. I hoped that it was the charger itself since I have lots of those but noooo of course not.
Assurance wants me to pay them $$ to send me a replacement. Why is the US gov't using a foreign country for our phones anyhow?
Yea,this has to be the worst "smart" phone ever. Mine freezes constantly and has to be restarted (which takes forever) at least once a day, and the battery life is abysmal.
I would buy a better phone, but the assurance alternative phones in quality one store are all reconditioned and overpriced (scam?). Seriously thinking of switching to another safelink provider that hopefully is less frustrating!
I guess I'm wondering how long you had to wait between replacements. I had the same old fashioned assurance phone i got in 2016,before smart phones were even given out.when it finally died in July I told them i didn't want a smartphone.
They told me too bad and that they didn't give out anything but , so I sucked it up and got with it. Now is broken and they won't replace it because it hasn't been a year so if you've only had them for months at a time how do you get them to send new ones?
I hate assurance wireless they lie and steal
The ANS UL 40 you mentioned is a total POS! I have that phone thru Assurance Wireless.
This is my 5th replacement UL 40. This phone breaks down the minute you touch it. Even looking At it or breathing on it causes it to malfunction. You can't make any call in actual emergency!!!!
When you make calls, the phone restarts every time. The UI is terrible!
countless hours on the phone ANS UL40is designed to steal your money out of your account data and minutes please find another company I truthfully hate ASSurance wireless it breaks constantly
The phones are garbage & you may or may not be able to use them during an emergency. It's great to offer free phones to people who otherwise might not be able to afford one, but it's criminal to give them phones that might not even power on when really needed.
THESE PHONES CARE A PIECE OF *** IVE HAD 4 OF THEM THESE PEOPLE NEED TO BE ARRESTED IF THEY WERE GOING TO GIVE YOU A FREE PHONE AT LEAST GIVE A PERSON A DECENT ONE.
My ans sucks it was frozen and over heated all day, finally keeps showing on screen "com.android.phone has stopped x .com close app" I do and it won't work! Help
Same thing here