filters
State:
Show
City:
Show
Product:
Show
This company is either fraudulent or ridiculously incompetent. They supposedly offer free minutes to low income individuals who have other approved programs like mass health, food stamps, etc. They send me letters to apply then deny me everytime even though I'm...
Read more
Anonymous
Anonymous

The US GOVERNMENT is incompetent for outsourcing Safelink to countries where the people cannot speak English correctly. Customer service and tech support is useless. In the la...

#549249
Reply to reviews
Submitted a change of address to Assurance 3 weeks prior to re-certifying my participation in the Life Line program. Lifeline program did not have the new changes and they suggested I contact Assurance Wireless. The first customer service representative I spoke with at...
Read more
#544608
Reply to reviews
I've tried to talk to someone. Called over 10 times keep getting someone in the Philippines who DOES NOT speak English, they want you to finally talk to a supervisor, if this don't work they repeat over and over the same things they want to know your real personal...
Read more
1.6
#543097
Reply to reviews
I applied online, tried to check status of application and online system couldnt find me. Called the number listed on website and after several minutes I figured out they were not a company I want to do business with, too bad I gave them my personal information. Take...
Read more
Anonymous
***ed customer

I helped my father in law submitted the application FOUR times via mail and fax. They kept telling me that they did not receive the first and second applications. But after I ...

2.6
#542500
Reply to reviews
I did everything I was told to do to re-certify. Service would be cancelled with no warning because paperwork was not in system. Would have to try to re-certify 3-4 times per year and had service cancelled three times because of their mistakes. Every time I tried to...
Read more
Anonymous
Anonymous

What I find astounding is this is SUPPOSED to be a free service for lower income people handled by our AMERICAN phone company..so WHY are we talking to people out of the count...

Anonymous
Phoner

Dont mess with Assurance wireless as "review #539612 - ok42day" stated, the paperwork got lost. They are clueless disorganized and just ridiculous.

1.0
#539612
Reply to reviews
Resolved
was having a hard time re-certifying, called and was told by a computer voice that I was not calling from an assurance phone, which I was, tried online received ERROR message, called , and the e-mailed was told to call # which I already did, the told to go online...
Read more
Anonymous
Anonymous

You are a complete *** to think that the reason you were denied service because you are Caucasian. I am Caucasian I've had my phone several years and I've recertified on time ...

1.8
#539198
Reply to reviews
Have had the same problem. Instead of a straightforward turnover at the beginning of new cycle (at midnight like regular companies) when topping up, the Assurance people just bank it somewhere until you run out of minutes and cannibalize the card. For $10 I expected to...
Read more
2.0
#538921
Reply to reviews
I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desperate need for this phone), only to twice receive the reply that my request is "unreviewable" with no explanation as to why. I called the number on...
Read more
1.0
#534774
Reply to reviews
I have been trying very hard to get somewhere where action can be taken over this matter. I was led to your site from another about my problem but I am not sure this is the right place however maybe you can help me. I have seen an amazing amount of fraud being...
Read more
Anonymous
Pissed off Patriot

Gather INFO & take all to dean hellers office n ...raise *** no pun intended with all the money they're wasting on these Obama phones because I know personally of somebody who...

Anonymous
Fred Oslowawitz

How darE you out that mans name and phone number here!!! ...you Filthy *** !!! & a ***!

1.7
#533533
Reply to reviews
Applied for Assurance Wireless two times, one via fax and the other one via mail. Got denied twice for same generic reasons: can not verify your name and ssn bala...Checked the status on line, one day it showed under review the other day it showed not found. Called the...
Read more
Anonymous
Mark

It took FIVE months for me to get the phone, at the time I had no income at all and just received news I had cancer and was reduced to food stamps. I honestly think they are s...

Anonymous
srbritton2012

I had the same issue with Assurance Wireless. I had called in to cancel my service with them, because I could not have two lifeline services. I later decided, I would rather...

#530495
Reply to reviews