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4 comments

THIS CO. SHOULD BE PUT-OUT-OF-BUSINESS!!!!!

THEY ARE A TOTAL RIP-OFF FOR THE CONSUMER AND THE GOV'T!!!! I APPLIED AND WAS ELIGIBLE FOR A "FREE" PHONE IN JAN. 2015. ASSURANCE WIRELESS WAS TO BE MY PROVIDER.

I WASN'T SURE HOW THE PROCESS WORKED AS THIS WAS THE FIRST TIME I HAD ANY EXPERIENCE WITH THIS PROGRAM. THEY SENT ME A PIECE OF JUNK---ALCATEL ONE TOUCH.....I COULD NEVER PLACE OR RECEIVE CALLS FROM MY HOME!!! THEY KEPT EMAILING ME TELLING ME THAT THEY REPROGRAMMED THE PHONE AND I WAS IN A GOOD COVERAGE AREA AND THAT PHONE WOULD PLACE AND RECEIVE CALLS IF I'D ONLY FOLLOW A FEW EASY STEPS. IT'S IMPOSSIBLE TO FOLLOW THOSE STEPS AS THERE IS "NO SERVICE AVAILABLE"!!!

THAT WENT IN FOR 2 MONTHS!!! THEY WOULDN'T RELEASE ME SO I COULD GO WITH A DIFFERENT VENDOR!!! I APPLIED FOR A CA. LIFELINE FREE PHONE IN FEB, 2016.

ONCE AGAIN, ASSURANCE WIRELESS WAS THE PROVIDER! THEY SENT THE SAME PIECE OF JUNK!! IT DIDN'T WORK, OF COURSE, SO I SENT IT BACK, AGAIN!! I BEGGED, THREATENED, YELLED, SCREAMED, AND CRIED!!!

I WANTED THEM TO RELEASE ME FROM THEIR RECORDS!! I REAPPLIED FOR A CA LIFELINE FREE PHONE AGAIN, AND WAS CONTACTED AGAIN BY ASSURANCE WIRELESS!! THEY WILL NEVER RELEASE ME FROM THEIR RECORDS!! SO, I WILL NEVER GET A PHONE!!!!

I HAVEN'T HAD A PHONE SINCE SEPT. 2015! I WILL TRY EVERYTHING HUMANLY POSSIBLE TO CAUSE A.W. AS MUCH GRIEF AS I CAN!!!!

THEY SHOULD BE BANNED FROM THE FREE PHONE PROGRAM AND THEIR LICENSE SHOULD BE REVOKED!!! THEY ARE SCAM ARTISTS AND TERRIBLE, TERRIBLE PEOPLE!!!!

Product or Service Mentioned: Alcatel Cell Phone.

Reason of review: Poor customer service.

I didn't like: Very bad, Not resolving my problem, Lying foreign workers, Customer service.

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Anonymous
#1582105

how to use alcatel assurance wireless instruction

Anonymous
#1420227

Went thru the same ***!! Nothing has changed.want me to keep resetting my phone.not working.phone and network is the virus!!

Anonymous
#1405360

Piece of junk phone. Assurance said they were sending replacement.

Never received. Called they told me to wait another week, nothing. Called back I was then told I had to pay $5.00 for postage. This company is a joke.

I can not understand one word they are saying because tech & customer service not in USA.

Don't understand how U.S. gov't pays for these phones & service but it is in another country.

Anonymous
Fontana, California, United States #1194721

I have the same phone..and it's a piece of JUNK!! I touch an icon on screen and every other icon will

pop up except the one I touch! So frustrating!!

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