2.1
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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1 comment

received my recertification form in mail filled it outproperly & Promptly mailed it back at least 3 weeks before my service expired. Tried at 25 times after being prompted on the phone to no availl there automated merry go round just would let me know that I was already certified for 2016.

Tried the process on the computor no success. Tried e-mail they said get right back to me. 5 days later how pathetic. they pride themselves a "COMMUNICATIONS COMPANY"?????????????

Not One of their 4 phone lines can you anywhere but dizzy & angry.

In this day and age that can very dangerous. And Risky for me I take care of my mother whose home on Hospice

Product or Service Mentioned: Assurance Wireless Lifeline Assistance Federal Assistance Program.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Very bad, Phone service providor but cant to a human, Real irratating phone automation always in circles.

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Anonymous
#1590654

Very sad how difficult they make this.I'm still trying to get it figured out.

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