I recently contacted customer service regarding a failed battery on my Unimax U673C Phone. I did not want to call because I have had difficulty communicating even things as simple as buying minutes etc. There was not a replacement battery available for purchase anywhere online so I had no choice but calling. After an hour of hassle, being transferred, and being place on hold over and over I was finally sent a replacement phone NAS UL40. This phone’s firmware is problematic out of the box. Also, the screen is not clear, is difficult to read with smaller font, the buttons are difficult. I was sent an ANS replacement before that failed in a week. At that time I was told by Assurance Wireless that the ANS UL40 was a defective model that was being discontinued.
I tried again to explain that I did not want this phone in the first place and once again found it impossible to communicate, even after explaining myself over and over.
Again, I just needed a replacement BATTTERY or U673C phone if that’s what it takes for my existing Unimax U673C. It is obvious that Assurance Wireless is pushing the ANS UL40 now as a replacement to get rid of them, and everyone has problems with them. I want a replacement battery/phone Unimax U673C. I will return the ANS UL40 when I receive it.
I must say, I have read many recent reviews regarding Assurance customer service and the ANS phone, all negative. Assurance wireless phone center agents can be sarcastic, manipulative, insulting and sometimes try to frustrate the customer. Everyone knows that Lifeline is not a free service from Assurance Wireless. Assurance Wireless is paid big money by the U.S. Federal Government with our tax dollars to provide the service. It’s time Assurance customer service reflects that when dealing with it’s customers.
Product or Service Mentioned: Assurance Wireless Cell Phone Replacement.
Reason of review: Bad quality.