Product: Assurance Wireless Account Clear all filters (0 of 17 reviews match)
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Assurance Wireless - Horrible customer service

I have been calling for months for a replacement phone since mine is lost. They deactivated it while I get a new phone only for them not to send it. They tell me now I need a new account and there are no more phones available to me because its one phone per household. But if it's lost then right now there are zero phones at this household. My fifth call right now and on hold so far 26 minutes! Terrible. Being taken advantage of for a free phone. Too much stress. If I had $ I'd go get a phone but that's why this is suppose to be available.
1.0
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Product or Service Quality
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Product
Assurance Wireless Account
#605730
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I applied for a phone & was eligable to receive one. I was told i would receive the phone in 7-10 days. It is now the 25th & i havent even recieved a conformation #, yet when i check online it says i activated my account on feb. 12th. I have called assurance...
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Anonymous
ladyDee2686

I have several people that are dealing with the same thing only difference is that the people that signed them up for them put in different addresses from what the clients tol...

Product
Assurance Wireless Account
#600044
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was the same problem i had. just today, after the years of being badgered and dishing a lot of my own back. I was finally able to examin my own account on line. what i concluded, as with what i had to explain to them for years, the system that they use was deducting...
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Product
Assurance Wireless Account
#597163
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I JUST RECEIVED AN E-MAIL FROM PISSED STATING THAT MY ISSUE FROM ASSURANCE HAS BEEN RESOLVED. I STILL HAVE NO SERVICE AT MY ADDRESS. I STILL HAVE TO TRAVEL AT LEAST 4 MILES AWAY FROM MY AREA TO GET A SIGNAL. I CALLED THEM AGAIN AND THEY APOLOGIZED AND SAID THAT THEY...
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Anonymous
DD

Contact you local legislator and explain this problem. This is a government subsidized program and should be reviewed. My grandmother used to do this with good results.

Anonymous
KeepURlandline

To Lies and no service- If I were you, after a few days, let alone 5 months- I would have let them know that their crappy Virgin Mobile via the incredibly bad Sprint Network d...

Product
Assurance Wireless Account
I didn't like
  • Lies and no service
#565488
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I received a letter dated 10/01/2014 that I need to submit a Lifeline Household Worksheet within 30 days. I faxed the worksheet on 10/22/2014, a few weeks later that I received another letter dated 11/01/2014, saying that I no longer eligible to received the service. I...
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Product
Assurance Wireless Account
#560773
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I applied in late Sept. for a free Lifeline cell phone from these people. In 2 weeks I got a letter stating that they believe someone else at my address already has an account with them, along with a form to fill out to the contrary (I live alone and have never had...
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1.0
Product
Assurance Wireless Account
#553833
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Service started August of 2012 It started in May of 2013 when I received a letter from Assurance claiming my application has been denied and the reason was left blank. I called in over and over and got the electronic run around. I forgot how I got a human to answer...
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Anonymous
Anonymous

On behalf of Assurance Wireless please allow me to apologize for the difficulty you have been having. If you could send an email to experience@assuranceWireless.com outlining...

Product
Assurance Wireless Account
#432348
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