Product: Assurance Wireless Cell Phone Replacement Clear all filters (0 of 75 reviews match)
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I can't get anybody intelligent enough on the phone to help me get a replacement phone my favorite is when they talk to me and tell me my address isn't my address and now they're calling me a liar. They said they sent out a replacement phone I never received it I...
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Anonymous
Anonymous

Acatel and internet server should both be banned from service. Both company's are running a virus scam!!!!! Had to agree that I read terms and set before I could send message?...

Product
Assurance Wireless Cell Phone Replacement
#1170538
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I'll be the first to admit I was upset that I had to go through the fix again, only to have it go down two days later, and now I'm told I can't have any phone that works until June. I'm sorry for being short, I apologized to the tech guy, but it's a really really bad time to not have a cell phone...
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2.9
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Way i was treated
  • Currant phone and the way i was treated
#1168207
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I requested another phone however assurance wireless keeps sending the replacement phone to the wrong address. I have been calling once a week to check on the status of the replacement phone and I was told by customer service” it was returned by fed ex, reason being...
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2.0
Product
Assurance Wireless Cell Phone Replacement
#1138744
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In STL Assurance is handing out "defective/damaged" Government cell phones. When I called customer serv. to complain about very, very slow data & daily screen crashes I got a Wfemale who stated I could only get a "refurbished" replacement. Then I inquired about a new...
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Anonymous
Mark Yaslik 003634

My cell phone compleatly froze up...I can't even shut it off I can't call out..What's the deal?My phone # is 330-951-8600

Anonymous
Bill Campa

The ZTE phone they use on Assurance Wireless is pretty horrific. Not enough memory for any decent apps, esp. social media, and bad cameras. You need a decent camera to be able...

1.0
Product
Assurance Wireless Cell Phone Replacement
#1084137
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I am handicapped I was sent a replacement phone with instructions to drop the phone in the post office mailbox.It has been over a month and they won't turn the new phone on because they can't find the old phone. They keep telling me to go to the post office to get a...
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1.0
Product
Assurance Wireless Cell Phone Replacement
#1074920
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I was told I can only do the upgrade once, so I requested the upgraded device either the Quest Android or the Unimax Android Phone and it seems impossible to get this done. Does anyone in the Assurance Wireless office have a solution for this problem???? I am still...
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Anonymous
Anonymous

I hate. That there. Having trouble but my ans is. Good and I like virgin pat b

Anonymous
Jd

i don't know my experience was opposite. I had the little kyocera phone (no touch screen or camera) and it was acting up. I called in to ask for some options, THEY suggested r...

Product
Assurance Wireless Cell Phone Replacement
#1042766
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Assurance Wireless Cell Phone Replacement Review

My phone has been lost and I'm disabled they need proof to send me another phone for my new application I'm also disabled ,so here is my proof he told me to send.he did make me do new app. My information. Carey Lamb 837 Dresden Ave. Louisville ,ky,40215 last 4 of S.S. 3082 My pin is [REDACTED] This.you!
4.9
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
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Product
Assurance Wireless Cell Phone Replacement
#1038172
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What happened to our phone service?Had total satisfaction for several years, now terrible. Have called and purchased phones agents told me would work, none could be activated. NO service for over a month. Now current phone they told me is ONLY phone that will work got...
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3.6
Product
Assurance Wireless Cell Phone Replacement
I liked
  • Promptly added minutes
  • Free
  • Good service area coverage
I didn't like
  • Trying to speak with agents on phone limited english
  • Unable to get help from agents
  • Free phone did not work
#1031031
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i had a phone that needed replaced after sending 2 phones to the wrong address uand a month of waiting i finally get a phone that didnt work so another 3 weeks i waited got yet another phone activated it and gee guess what i have not data or mins on my account now so...
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Anonymous
Andrea

The customer service stinks. They seem to not be able to understand English. Takes forever to get a phone, and very unorganized.

1.0
Product
Assurance Wireless Cell Phone Replacement
#1011879
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Since I've become disabled w/ no landline, had to apply.Sucessful. Due to impairment, requested phone w/larger screen. I was promised... *AUG 2016*, my name would be placed on the waiting list when the newer *smartphones arrived* in a few months, i would received. Not...
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Anonymous
Anonymous

I am having the same issue. Did this ever get resolved for you? They just hung up on me after 2 hours of arguing.

Product
Assurance Wireless Cell Phone Replacement
#999324
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