Product: Assurance Wireless Cell Phone Replacement Clear all filters (11 of 11 reviews match)
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In STL Assurance is handing out "defective/damaged" Government cell phones. When I called customer serv. to complain about very, very slow data & daily screen crashes I got a Wfemale who stated I could only get a "refurbished" replacement. Then I inquired about a new...
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1.0
Product
Assurance Wireless Cell Phone Replacement
#1084137
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I am handicapped I was sent a replacement phone with instructions to drop the phone in the post office mailbox.It has been over a month and they won't turn the new phone on because they can't find the old phone. They keep telling me to go to the post office to get a...
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1.0
Product
Assurance Wireless Cell Phone Replacement
#1074920
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I was told I can only do the upgrade once, so I requested the upgraded device either the Quest Android or the Unimax Android Phone and it seems impossible to get this done. Does anyone in the Assurance Wireless office have a solution for this problem???? I am still...
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Anonymous
Anonymous

Same *** issue still no resolution and I've been going through this since December.

Anonymous
bml

Hi guys, as far as I know as I read all the comments and rants in here. actually that is right you will be eligible for one replacement phone every year but the thing is if yo...

Product
Assurance Wireless Cell Phone Replacement
#1042766
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What happened to our phone service?Had total satisfaction for several years, now terrible. Have called and purchased phones agents told me would work, none could be activated. NO service for over a month. Now current phone they told me is ONLY phone that will work got...
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3.6
Product
Assurance Wireless Cell Phone Replacement
I liked
  • Reliable service
  • Promptly added minutes
  • Good service area coverage
I didn't like
  • Unable to get help from agents
  • Phone service providor but cant to a human
  • Free phone did not work
#1031031
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i had a phone that needed replaced after sending 2 phones to the wrong address uand a month of waiting i finally get a phone that didnt work so another 3 weeks i waited got yet another phone activated it and gee guess what i have not data or mins on my account now so...
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Anonymous
Andrea

The customer service stinks. They seem to not be able to understand English. Takes forever to get a phone, and very unorganized.

1.0
Product
Assurance Wireless Cell Phone Replacement
#1011879
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Since I've become disabled w/ no landline, had to apply.Sucessful. Due to impairment, requested phone w/larger screen. I was promised... *AUG 2016*, my name would be placed on the waiting list when the newer *smartphones arrived* in a few months, i would received. Not...
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Anonymous
Anonymous

I am having the same issue. Did this ever get resolved for you? They just hung up on me after 2 hours of arguing.

Product
Assurance Wireless Cell Phone Replacement
#999324
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Peter Adams got washed in the washing machine in his pocket so I applied for a new phone through SafeLink for him.I am his room mate and he doesn't know how to do anything online so I signed up for him. When he received the phone through SafeLink he had no service...
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5.0
Assurance Wireless Grand Junction, Michigan
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Lying foreign workers
#945158
Reply to reviews
One, when I reported my phone stolen they never sent a new one to replace it and kept giving excuses.So I bought one off amazon. Second, my service was cut off abruptly because they said that I have moved out of state and have to reapply with all the info as before,...
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Product
Assurance Wireless Cell Phone Replacement
#885407
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I have been with Assurance Wireless for over three years. Then the new smartphone came out. So I apply for one then they sent me another Basic Phone. Nothing was wrong with the old one. So I call them up and got a smartphone. I couldn't answer the phone or get data....
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Anonymous
Donna

I have been with them since 2013 and just received the smartphone yesterday. I spent over 30 minutes trying to open it and broke a nail in the process. At least you got furt...

Anonymous
Anonymous

If you haven't go it resolved, email them OURTEAM@VIRGINMOBILEUSA.COM and demand an explanation in writing. If you don't get satisfaction, call 311 (may be different number i...

2.4
Product
Assurance Wireless Cell Phone Replacement
#884100
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Assurance Wireless Cell Phone Replacement Review

#1038172
4.9
Details
My phone has been lost and I'm disabled they need proof to send me another phone for my new application I'm also disabled ,so here is my proof he told me to send.he did make me do new app. My information. Carey Lamb 837 Dresden Ave. Louisville ,ky,40215 last 4 of S.S. 3082 My pin is [REDACTED] This.you!
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Assurance Wireless Cell Phone Replacement Review

#955462
Been trying to get my phone replaced since October 9 still getting a run around why should I pay insurance if it doesn't work for replacement
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