Product: Assurance Wireless Cell Phone Replacement Clear all filters (0 of 25 reviews match)
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Got a replacement phone the ANS UL40 not long after receiving it text messages are failing to be sent and some calls are getting extremely poor reception before getting dropped. This is a very stressful situation cause some of my calls and texts are very important...
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Anonymous
xyz

possible warning for myself and others.

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Assurance Wireless Cell Phone Replacement
#1280524
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Assurance Wireless - They suck, period. Phones suck ,service sucks period! Go els

Wont replace junk phone? More like piece of junk hunk of plastic. Bought new phone but they say not compatible to their obsolete system. Go figure.
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Assurance Wireless Cell Phone Replacement
#1235060
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I applied for their phone service 2 months later the phone went out on me I call in and was told to to send the phone back they will send me a new one so i did in the white envelope that came in the box with the new phone .I sent it back thinking everything is fine 30...
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Anonymous
pat

every carrier has problems, ive had assurance since 2010 for my mom, she couldn't live without it

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Assurance Wireless Cell Phone Replacement
#1221200
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I have only be a customer of Assurance Wireless for 4 months. I am about to receive my 5th replacement phone. 3 were ZTE phones, the one that I am waiting for the next replacement is an ANS. I read my conformation email that said my next phone is an aw-toma??? I can't...
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Anonymous
***

And I should sue you for wasting the last 3 minutes of my life that I'll never get back

1.9
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Assurance Wireless Cell Phone Replacement
I liked
  • Fast adding of minutes
#1220009
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Assurance Wireless - Worst experience I imaginable

Received three ZTE N817 (2 replacements) smartphone, known of which work adequately to provide normal service. Currently, the newly received (last week) ANS UL40 replacement phone is not working either. Customer service provide little to no relief for the problem. Trloubleshooting process and replacement policy inadequate to meet requirement to reasonably resolve issues.
1.6
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Assurance Wireless Cell Phone Replacement
#1218825
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I ordered a better device 3 weeks ago and still have not received my Phone.I have called and emailed numerous times and still had to order and pay for another device before my refund was even processed. The customer service representatives I spoke refused to let me...
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Anonymous
Anonymous

I AGREE WITH YOU THE WORSE CUSTOMER SERVICE EVERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...

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Assurance Wireless Cell Phone Replacement
#1211834
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I have been with assurance wireless for over 3 years and have never had any problems with them... I renewed my California life line and the life line consultant gave me the number to assurance wireless to updated my information and also to get s replacement phone bcz...
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Anonymous
ed

I have been with Assurance Wireless for 4 years and customer service is poor at best and the android phones are the bottom of the barrel but what the *** do ya expect for free...

Anonymous
NestorU.Nunn77

I would like to have a new phone immediately the password is 121977 P.O. Box orlando,FL.

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Assurance Wireless Cell Phone Replacement
#1210731
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Assurance Wireless - Worse experience ever. Don't waste your time.

My phone stop working called for replacement I was misinformed by several representatives. 3 weeks letter still no replacement. They requested documents saying unable to authenticate the account. The most horrible part is repeatedly saying the same thing to imcompetent people who lies to you in the first place.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
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Assurance Wireless Cell Phone Replacement
#1209402
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I received a replacement cell that I had to purchase. 1st replacement cell was so old that it weight double then what's on the market. Cell speaker does not work, ringtones are so low I miss calls. If I get a call and try and return call cell reboots and then I have to...
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2.3
Product
Assurance Wireless Cell Phone Replacement
I liked
  • Some associates were helpful
  • Price
  • Good area coverage
I didn't like
  • Told replacment was an upgrade
  • Replacement cells did not work properly
  • Customer service lies
#1208209
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I've called twice to get a replacement phone.Around January 15 I talked to a representative. She said that since this was my first replacement ( and it is) that it would take 7-10 business days. She took my address and that was it. 2 weeks later I called to check on...
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1.4
Product
Assurance Wireless Cell Phone Replacement
I liked
  • That i talked to a person each time
I didn't like
  • That the person hung up on me twice
#1192381
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