Product: Assurance Wireless Cell Phone Replacement Clear all filters (20 of 20 reviews match)
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I ordered a better device 3 weeks ago and still have not received my Phone.I have called and emailed numerous times and still had to order and pay for another device before my refund was even processed. The customer service representatives I spoke refused to let me...
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Assurance Wireless Cell Phone Replacement
#1211834
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I have been with assurance wireless for over 3 years and have never had any problems with them... I renewed my California life line and the life line consultant gave me the number to assurance wireless to updated my information and also to get s replacement phone bcz...
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Anonymous
NestorU.Nunn77

I would like to have a new phone immediately the password is 121977 P.O. Box orlando,FL.

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Assurance Wireless Cell Phone Replacement
#1210731
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Assurance Wireless - Worse experience ever. Don't waste your time.

My phone stop working called for replacement I was misinformed by several representatives. 3 weeks letter still no replacement. They requested documents saying unable to authenticate the account. The most horrible part is repeatedly saying the same thing to imcompetent people who lies to you in the first place.
1.0
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Product
Assurance Wireless Cell Phone Replacement
#1209402
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I received a replacement cell that I had to purchase. 1st replacement cell was so old that it weight double then what's on the market. Cell speaker does not work, ringtones are so low I miss calls. If I get a call and try and return call cell reboots and then I have to...
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2.3
Product
Assurance Wireless Cell Phone Replacement
I liked
  • Some associates were helpful
  • I liked that i was able to talk with associate
  • Good area coverage
I didn't like
  • Customer service lies
  • Replacement cells did not work properly
  • Doctor can not reach me most important
#1208209
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I've called twice to get a replacement phone.Around January 15 I talked to a representative. She said that since this was my first replacement ( and it is) that it would take 7-10 business days. She took my address and that was it. 2 weeks later I called to check on...
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1.4
Product
Assurance Wireless Cell Phone Replacement
I liked
  • That i talked to a person each time
I didn't like
  • That the person hung up on me twice
#1192381
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My phone wasn't working properly and I wanted a new one.the phone I wanted (which I was willing to pay for) was never available, kept telling me to call back. Seems like they couldn't get it in so they resent me the same phone (which I really don't like again) Problem...
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Product
Assurance Wireless Cell Phone Replacement
#1175350
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I can't get anybody intelligent enough on the phone to help me get a replacement phone my favorite is when they talk to me and tell me my address isn't my address and now they're calling me a liar. They said they sent out a replacement phone I never received it I...
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Anonymous
Anonymous

Acatel and internet server should both be banned from service. Both company's are running a virus scam!!!!! Had to agree that I read terms and set before I could send message?...

Product
Assurance Wireless Cell Phone Replacement
#1170538
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I'll be the first to admit I was upset that I had to go through the fix again, only to have it go down two days later, and now I'm told I can't have any phone that works until June. I'm sorry for being short, I apologized to the tech guy, but it's a really really bad time to not have a cell phone...
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2.9
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Way i was treated
  • Currant phone and the way i was treated
#1168207
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I requested another phone however assurance wireless keeps sending the replacement phone to the wrong address. I have been calling once a week to check on the status of the replacement phone and I was told by customer service” it was returned by fed ex, reason being...
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2.0
Product
Assurance Wireless Cell Phone Replacement
#1138744
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In STL Assurance is handing out "defective/damaged" Government cell phones. When I called customer serv. to complain about very, very slow data & daily screen crashes I got a Wfemale who stated I could only get a "refurbished" replacement. Then I inquired about a new...
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Anonymous
D. Ward

Yes, this post is accurate: the Assurance Wireless service is poor; the phone is trash; and the techs speak broken English with foreign accents.

Anonymous
Wes

Same with me my phone crashes my ZTE every time I open an app in my phone. If I ever had to call 9-1-1 emergency number I could never do it because my phone keeps crashing I c...

1.0
Product
Assurance Wireless Cell Phone Replacement
#1084137
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