Product: Assurance Wireless Cell Phone Replacement Clear all filters (15 of 15 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
My phone wasn't working properly and I wanted a new one.the phone I wanted (which I was willing to pay for) was never available, kept telling me to call back. Seems like they couldn't get it in so they resent me the same phone (which I really don't like again) Problem...
Read more
Product
Assurance Wireless Cell Phone Replacement
#1175350
Reply to reviews
I can't get anybody intelligent enough on the phone to help me get a replacement phone my favorite is when they talk to me and tell me my address isn't my address and now they're calling me a liar. They said they sent out a replacement phone I never received it I...
Read more
Anonymous
Anonymous

Acatel and internet server should both be banned from service. Both company's are running a virus scam!!!!! Had to agree that I read terms and set before I could send message?...

Product
Assurance Wireless Cell Phone Replacement
#1170538
Reply to reviews
I'll be the first to admit I was upset that I had to go through the fix again, only to have it go down two days later, and now I'm told I can't have any phone that works until June. I'm sorry for being short, I apologized to the tech guy, but it's a really really bad time to not have a cell phone...
Read more
2.9
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Way i was treated
  • Currant phone and the way i was treated
#1168207
Reply to reviews
I requested another phone however assurance wireless keeps sending the replacement phone to the wrong address. I have been calling once a week to check on the status of the replacement phone and I was told by customer service” it was returned by fed ex, reason being...
Read more
2.0
Product
Assurance Wireless Cell Phone Replacement
#1138744
Reply to reviews
In STL Assurance is handing out "defective/damaged" Government cell phones. When I called customer serv. to complain about very, very slow data & daily screen crashes I got a Wfemale who stated I could only get a "refurbished" replacement. Then I inquired about a new...
Read more
Anonymous
D. Ward

Yes, this post is accurate: the Assurance Wireless service is poor; the phone is trash; and the techs speak broken English with foreign accents.

Anonymous
Wes

Same with me my phone crashes my ZTE every time I open an app in my phone. If I ever had to call 9-1-1 emergency number I could never do it because my phone keeps crashing I c...

1.0
Product
Assurance Wireless Cell Phone Replacement
#1084137
Reply to reviews
I am handicapped I was sent a replacement phone with instructions to drop the phone in the post office mailbox.It has been over a month and they won't turn the new phone on because they can't find the old phone. They keep telling me to go to the post office to get a...
Read more
1.0
Product
Assurance Wireless Cell Phone Replacement
#1074920
Reply to reviews
I was told I can only do the upgrade once, so I requested the upgraded device either the Quest Android or the Unimax Android Phone and it seems impossible to get this done. Does anyone in the Assurance Wireless office have a solution for this problem???? I am still...
Read more
Anonymous
Jd

i don't know my experience was opposite. I had the little kyocera phone (no touch screen or camera) and it was acting up. I called in to ask for some options, THEY suggested r...

Anonymous
Anonymous

Same *** issue still no resolution and I've been going through this since December.

Product
Assurance Wireless Cell Phone Replacement
#1042766
Reply to reviews
Show

Assurance Wireless Cell Phone Replacement Review

My phone has been lost and I'm disabled they need proof to send me another phone for my new application I'm also disabled ,so here is my proof he told me to send.he did make me do new app. My information. Carey Lamb 837 Dresden Ave. Louisville ,ky,40215 last 4 of S.S. 3082 My pin is [REDACTED] This.you!
4.9
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Assurance Wireless Cell Phone Replacement
#1038172
Reply to reviews
What happened to our phone service?Had total satisfaction for several years, now terrible. Have called and purchased phones agents told me would work, none could be activated. NO service for over a month. Now current phone they told me is ONLY phone that will work got...
Read more
3.6
Product
Assurance Wireless Cell Phone Replacement
I liked
  • Free
  • Reliable service
  • Good service area coverage
I didn't like
  • Trying to speak with agents on phone limited english
  • Free phone did not work
  • Unable to get help from agents
#1031031
Reply to reviews
i had a phone that needed replaced after sending 2 phones to the wrong address uand a month of waiting i finally get a phone that didnt work so another 3 weeks i waited got yet another phone activated it and gee guess what i have not data or mins on my account now so...
Read more
Anonymous
Andrea

The customer service stinks. They seem to not be able to understand English. Takes forever to get a phone, and very unorganized.

1.0
Product
Assurance Wireless Cell Phone Replacement
#1011879
Reply to reviews