Product: Assurance Wireless Cell Phone Replacement Clear all filters (0 of 102 reviews match)
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Or maybe it replaced the ZTE quest - another terrible experience. This ANS ul40 worked ok for a couple months. Then it stopped ringing. Occasionally it would ring, but not when messages or phone calls came in. I could call out and access WiFi. Otherwise, nothing. I’ve...
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OurSumatranTiger399
OurSumatranTiger399

I guess I'm wondering how long you had to wait between replacements. I had the same old fashioned assurance phone i got in 2016,before smart phones were even given out.when it...

Anonymous
Anonymous

I hate assurance wireless they lie and steal

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Assurance Wireless Cell Phone Replacement
#1278712
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At that time I was told by Assurance Wireless that the ANS UL40 was a defective model that was being discontinued. I tried again to explain that I did not want this phone in the first place and once again found it impossible to communicate, even after explaining...
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Anonymous
Peter White

Complete agreement ! Very. Much had the same experiences

Aaron Secor
Aaron Secor

I have your ANS UL40, I've had 3 of these phones so far and now I am having to request yet another replacement... Big surprise, I know right! I have found that I get much much...

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Assurance Wireless Cell Phone Replacement
#1302929
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this is my 2nd phone & like the first one it quit working after 2 hours. Why offer POOR people phones that do not work.
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Anonymous
Bill Gray

My phone is an ans and I cannot make calls out but the only help I got from a lady who is hard to understand and very unhelpful was to take the phone to a sprint store rather ...

1.0
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Ans phones do not
#1456404
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I wrote before that my ANS UL40 was a piece of *** It have not had a working phone since early November 2018. This is mid March 2019. 7 UL40 phones failed. Assurance wireless said that all they had was UL 40's for replacements. I appealed to their decency since my wife...
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Anonymous
Anonymous

mhm, was told to avoid service interruption i have 7 days to return the phone

Anonymous
Anonymous

i filed a complaint with fcc. their corporate office(sprint) called me is sending me a new kind of phone today

1.6
Product
Assurance Wireless Cell Phone Replacement
I didn't like
  • Customer service is an absolute joke
#1498857
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I have been with Assurance wireless for 2 months now & I am on my third replacement phone. All 3 phones keep doing the same thing & I can't use them. I believe that assurance wireless should give a different type of phone besides the silver UI40 ANS phone. Some people...
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Anonymous
Gram

I'm on my 2nd phone in 8 days...yes...I just signed up last week...worst phone ever!!!! The replacement I received is just as bad..if not worse...they did a total factory rese...

4.0
Product
Assurance Wireless Cell Phone Replacement
#1478434
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I could write 50 pages about the problems with Assurance Wireless reps and the worst, most lame phone (ANS UL 48?) ever! I will spare you ALL the details and share only my top complaints... I am waiting for my 10th, yes TENTH replacement phone (all ANS) in only 8...
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Anonymous
Anonymous

And we are going to continue sending you this phone until you cancel.

1.4
Product
Assurance Wireless Cell Phone Replacement
#1507835
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Assurance Wireless - Worse phone EVER

Every review i have read is exactly my complaints. (Read them so i dont have to repeat). Iam on my 3rd replacement phone in 6 weeks. I was told upgraded phones would be avail in Jan 2019 socall everyday from Dec 29th to Jan 5 to ensure i would be on the list to receive upgrade. All a lie. My account shows under my order history the phones i have returned but also shows i was sent a different brand of phone. I never got it. I was told the " different" phone on my order history is a serial number for another ANS. More BULlLCRAP! I am grateful for the chance of thw free service but please can i have a phone that i can use?
1.6
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Assurance Wireless Cell Phone Replacement
#1457897
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Assurance Wireless - ANS Phone, Horrific - ANS Phone is not a Lifeline Device

The phone message is that it will take 9 hours to charge. When charged it lasts less than an hour if one is able to use it. Most times the screen keeps itself blocked with pop-ups or the camera app opens itself. The screen may have to be tapped up to 20 times to try to use the device or attempt getting to the dial function. If it were a medical emergency one would surely die as they would be unable to dial 911. Case # 236984540
1.0
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Assurance Wireless Cell Phone Replacement
I liked
  • Traumatic
I didn't like
  • Substandard product to exploit the vulnerable
#1507446
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Assurance Wireless - UL40 is the worse free phone ever made

Freezes up. Wont let me download on playstore
1.5
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Assurance Wireless Cell Phone Replacement
#1486928
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Assurance Wireless - THIS POS DOESN'T WORK!!!

I keep getting messages on apps that are not working. cannot get into the phone itself at all, have no service. have talked to assurance wireless and they direct me to a website for ans that doesn't seem to exist! all i want is a phone that works! is that too much to ask. american network solutions ans40 is a piece of junk!!! assurance wireless, who sent me this phone as a replacement, cannot do anything but give me a bogus website. i am about to find out how to go about suing the whole lot of them. Wtf
1.2
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Assurance Wireless Cell Phone Replacement
I didn't like
  • Rude n not helpful
  • Poorly trained customer care
  • New policy
#1500554
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