Product: Assurance Wireless Customer Care Clear all filters (0 of 123 reviews match)
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My disabled son submitted his application for Assurance Wireless in May, 2017. As of mid-September, there has been no decision made. I have spoken relentlessly to customer reps AND a manager who all tell me the process takes 7-10 business days ..... don't they know...
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1.0
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Assurance Wireless Customer Care
#1102787
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AWR is the worse company in customer satisfaction and this has been going on since the get go.The company's worse customer service used to be shielded by the umbrella of Virgin Mobile. Since VM dropped AWR, the latter has seen its services take a dive to the...
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2.0
Product
Assurance Wireless Customer Care
I didn't like
  • Customer service
  • Not resolving my problem
#1099459
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Resolved
Assurance wireless customer service is a bunch of liars I was given a fake tracking number to go with the fake approvals that customer service on twitter and both customer service numbers said existed , and three times given application ID that were fake (one was a...
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1.0
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Assurance Wireless Customer Care
#1091094
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I have been applying for a phone since May 6th of 2017 and they keep giving me the run around about my qualifications, I meet ALL qualifications and they still insist on giving me all kinds of excuses, I had a contract with Q link wireless but because I moved to...
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Anonymous
Mike Veis

Assurance Wireless phones are all garbage! I've gone through 13 phones 2 ANS #40, 6 ZTE Quest and 5 UMX 673. This company is taking advantage of poor people who need these cel...

Anonymous
Anonymous

You can call the USAC.org at (800) 234-9473 they are the company who manage the lifeline program. They can help you resolve an issue with your carrier.

Product
Assurance Wireless Customer Care
#1065081
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assurance wireless did not renew my contract tho i still have lifeline. once cut off they want you to top up for 10c/min and make it impossible to contact a live person. calling as if i just registered and forgot my pin#, i got an operator. she claimed many people had...
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Product
Assurance Wireless Customer Care
#1063949
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On Thursday June 8, 2017, my sister and I went grocery shopping.I met one of your agents from your company re: a free phone. This woman agent informed me of the qualifications of receiving a free phone. I showed this person my info and she informed me that I qualify...
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Product
Assurance Wireless Customer Care
#1063264
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I made a mistake by signing up with safe link.I was told it was a trial. Well assurance drop me, but when I found out safe link lied. I cancelled safe link. And re-applied with assurance and was denied twice and was told I couldn't get service with assurance until...
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Anonymous
Anonymous

See if Access Wireless is in your area -

1.9
Product
Assurance Wireless Customer Care
I didn't like
  • Being ripped off
#1048137
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I couldn't get a strong enough signal where I live to activate the phone.I used a WiFi connection and had to call customer service. The woman I spoke to was very patient with me. She even called me within an hour after I gave up, just to follow up and provide further...
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Anonymous
Tortoise fan

One positive review among reviews that are all negative shows the company is *** poor. Consider yourself lucky.

4.9
Product
Assurance Wireless Customer Care
#1042072
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Assurance Wireless Customer Care Review

Applied with someone locally then was told I had to pick phone up but I am disabled and was unable to so she held the phone. Called the company so one was suppose to be sent in Febuary then again in early April but not one phone has been sent while I have had an open account and the federal government is paying them this entire time. This is insane and horrible business!
1.0
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Assurance Wireless Customer Care
#1038784
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assurance wireless is a terrible service customer service is a joke if you get one that is understandable and they pay you lipservice and if you have a disability hearing or vision you get blownoff i am so tired of the problems with this goverment service they get paid...
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1.0
Product
Assurance Wireless Customer Care
I didn't like
  • Acommodation for visual impairment of cataracts
  • Not resolving my problem
#1019884
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