Product: Assurance Wireless Customer Care Clear all filters (50 of 50 reviews match)
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Assurance Wireless - The worst customer service ever .

I am having a horrible experience with assurance wireless . Don't make the mistake and go for a phone with assurance . You are prone to headaches using assurance wireless. You will definently regret the choice like I did . Worst customer service ever,this includes supervisers too.
Product
Assurance Wireless Customer Care
#1222193
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I called Wireless Assurance to have the phone sent to her and a Indian moron says that the status says pending on the assurance wireless system. Every time I time I call, another moron tells me to call back in 7 days to check on the status and I get the same status...
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1.0
Product
Assurance Wireless Customer Care
#1216499
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This is the worst company on the planet.Employees constantly give out erroneous information. They keep you on hold for hours over simple procedures. Such as listening to the customer and then reviewing the clients history before blurting out inept erroneous and...
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Anonymous
Melly

I've had their service for about 15 months now. I'm having serious issues with the replacement phone they sent me recently, but my story with them aside, if they're so horribl...

1.0
Product
Assurance Wireless Customer Care
I liked
  • Nada
I didn't like
  • Always given the run around
  • Untrustworthy
  • Given wrong information always
#1198466
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I call again and they never received my application so they are all lying? The phone number they gave me to check on the status says I have to enter the assurance wireless phone number, there's an option for you put that you do not have a phone number and ask again to...
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Product
Assurance Wireless Customer Care
#1197565
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I have submitted 10 applications to this date 1/26/2018...since Hurricane Harvey last September 2017, They keep sending me application after application while totally ignoring my filled out applications that I have filled out on 10 different occasions.When I call there...
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1.0
Product
Assurance Wireless Customer Care
I didn't like
  • There customer service sucks
  • Refuse to service me
  • I have sent 10 applications
#1177047
Reply to reviews
I am hearing impaired so my phone just needs a replacement charger my phone is fine.I checked the electrical outlets, 3 different outlets to make sure, it's the charger. Customer service wanted to send another phone, i only need a charger. Asked for a supervisor and...
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Product
Assurance Wireless Customer Care
#1176900
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Assurance Wireless - Terrible RUDE Customer Service

Rude-unable to understand-Call 3x + get 3 different answers Switching to a competitor's lifeline service. Complaining to state + federal bureaus. Tired of being lied to by Assurance Wireless !
1.1
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Assurance Wireless Customer Care
#1171336
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I had Lifeline on a landline so applied with Assurance Wireless to switch to cell phone--in CA. After about a month I was still waiting for the switch to happen. I would go online to check status and would get info that my application has been received and being...
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1.3
Product
Assurance Wireless Customer Care
I didn't like
  • Everything about the company
#1165557
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Assurance Wireless - WTF HAPPENED

Ummmm I had srvice with Qlink Wireless...AMAZING!! I thought I was inquiring about what phones they offer...turns out they cut off my service with qlink and somehow transferred all my info to tjem??? WTF seriously!! I called to cancel service...they said 'sorry no, ypu must have srtvice with us for a yr' ummmm what!?! I just want my qlink service on!!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Assurance Wireless Customer Care
#1163062
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Assurance has a bad reputation.Many employees lack training, product knowledge, the ability to speak English, professionalism, honesty........The list goes on. So, If you must deal with Assurance, when paying for anything ALWAYS PAY USING A VALID BANK CREDIT OR DEBIT...
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Anonymous
Anonymous

So true I was told by a friend if i signed up for assurance wireless i should use a debit or credit card so i use my bank of america debit card for them

Anonymous
mary shannon

Got an Assurance smartphone 11/27/17 and my life has been difficult with using this phone. Customer service is practically nonexistent and when I call the Indian from India pe...

1.2
Product
Assurance Wireless Customer Care
I didn't like
  • Customer service
#1142158
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