Product: Assurance Wireless Customer Care Clear all filters (39 of 39 reviews match)
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Assurance has a bad reputation.Many employees lack training, product knowledge, the ability to speak English, professionalism, honesty........The list goes on. So, If you must deal with Assurance, when paying for anything ALWAYS PAY USING A VALID BANK CREDIT OR DEBIT...
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1.2
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Assurance Wireless Customer Care
I didn't like
  • Customer service
#1142158
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This is ludicrous.They are the worst telephone company on the planet.The government needs to stop sending the tax payers money to the Philippine's Call Center. Assurance receives approximately $9.00 a month for each client. Yep, $108 a year for each client. And...
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1.3
Product
Assurance Wireless Customer Care
I didn't like
  • Customer service
#1142126
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ARE YOU GUYS STILL IN BUSINESS? I contacted Assurance wireless about the end of September about my resert, I had completed the questionaire on the phone and had talked to the customer service several times to make sure I was ready to go. I ask over and over again did I...
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1.3
Product
Assurance Wireless Customer Care
I liked
  • Price
I didn't like
  • Lot of things
#1141868
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Assurance Wireless Customer Care Review

#1038784
1.0
Details
Applied with someone locally then was told I had to pick phone up but I am disabled and was unable to so she held the phone. Called the company so one was suppose to be sent in Febuary then again in early April but not one phone has been sent while I have had an open account and the federal government is paying them this entire time. This is insane and horrible business!
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Assurance Wireless Customer Care Review

#1017499
1.0
Details
not ever contact me again thank you stop sending me nasty letters. Ok asurrance wire less
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Assurance Wireless Customer Care Review

#970778
1.0
Details
Lied about my service then rips me I had to wait a month to get the service corrected only after they were rude and called me a liar on the phone with support.
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Assurance Wireless Customer Care Review

#934100
1.5
Details
Incompetent, unhelpful, useless, complete joke, utter waste of time, inept, textbook example of worst customer service ever. The details are too mane to list, they've used all the patience I have, it's safe to say I hate them.
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Ive applied 3 times online for my father in law & they can never find the account!!!And both times ive called customer service they cant speak or understand any kind of english!! It just took me 15 mins of repeating myself over & over spelling my state Tennessee over &...
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Anonymous
D. Harris

I have been with assurance for 4yrs. They're the worst telephone company on the planet. They're often outsourced to the Philippians and most of their employees can not speak...

Product
Assurance Wireless Customer Care
#1137306
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On Thursday November 2nd 2017 around 5 in the evening in front of the 99 cent only store on Villa and Los Robles in Pasadena, CA the lady at the assurance wireless booth took unnecessarily long (45 minutes) to get my phone to me and she never handed me back my ID or my...
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1.0
San Marino, California
Product
Assurance Wireless Customer Care
#1129872
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Funny how ASSurance Wireless has all the time in the world to post platitudes on their Farcebook & Twitler pages about every natural and man-made disaster from Puerto Rico to Las Vegas, but no time at all to communicate with their own customers about the disaster THEY...
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1.0
Product
Assurance Wireless Customer Care
#1109594
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I'm almost 70 years old and I've been without a phone for over two months now because of Assurance Wireless. Assurance Wireless has had my information for over two months and I don't know what is the hold up. I can't call my doctors and they can't get in touch with me....
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Assurance Wireless Customer Care
#1106395
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I applied with this company 3 months ago I got approved for safe line phone then every time I call they told me your case is pending few days later I call again they said ok we fixed the problem just 5 to 7 business day we will send the phone after waiting this time...
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Assurance Wireless Customer Care
#1106135
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My disabled son submitted his application for Assurance Wireless in May, 2017. As of mid-September, there has been no decision made. I have spoken relentlessly to customer reps AND a manager who all tell me the process takes 7-10 business days ..... don't they know...
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1.0
Product
Assurance Wireless Customer Care
#1102787
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AWR is the worse company in customer satisfaction and this has been going on since the get go.The company's worse customer service used to be shielded by the umbrella of Virgin Mobile. Since VM dropped AWR, the latter has seen its services take a dive to the...
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2.0
Product
Assurance Wireless Customer Care
I didn't like
  • Not resolving my problem
  • Customer service
#1099459
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