Product: Assurance Wireless Customer Care Clear all filters (0 of 73 reviews match)
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Assurance Wireless - Real lousey service

bought a phone.did not receive it. Have receipt, order number, etc. women hang up like they dont want to deal with it. worst customer service in all my life. now out over 200.00 dollars. you suck big time. karma gonna get you if i dont first.
1.0
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Assurance Wireless Customer Care
I didn't like
  • Customer service being more obstructive than helpful
  • Services and products not as promised and described
#1414830
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Assurance Wireless - Lost my phone need a new one

Well after speaking to customer rep she did very good job assisting me thank you so much maggie
5.0
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Assurance Wireless Customer Care
#1414352
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Customer service is a true joke. I've been hung up twice already and I'm not a rude caller. I was on hold for almost 20 minutes and was hung up on less than 2 minutes after they finally answered. The first rep I spoke to was going to transfer me to technical support...
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Assurance Wireless Customer Care
#1409982
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Assurance Wireless - Need my account number

No one answered my call an what I need is not on the automated system
2.9
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Assurance Wireless Customer Care
#1402896
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Assurance Wireless - Bad been cut off 3 times,

am been trying to contact with customer service to claims the product, am they cut off. telling me something is wrong..
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Assurance Wireless Customer Care
#1400874
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Promised unlimited data text and. 500 mins plus all free only in california. Im in az Wtf she lied. Then customer service. Lied. Bla-bla how about you stop letting your reps lie. Im disabled not stupid.
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InternationalPlatypus
InternationalPlatypus

I've had my phone for a little while, I'm having a hard time getting it from the other people. I need number and I guess maybe ,well its active so we wont have to do that. Tha...

UttermostSriLankanElephant
UttermostSriLankanElephant

Also gave cash for upgrade..do I get that money back....lies all lies. Ruin it for the people who need the help. Please do a better check on your choice of people who represen...

1.5
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Assurance Wireless Customer Care
#1392445
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My phone issue was that the battery stopped keeping a charge unless it was plugged in continuously, and when uplugged, battery went dead very-very quickly, whether in use or not... The agent verified my address & is sending my new phone in three days! Also, I mentioned...
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4.6
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Assurance Wireless Customer Care
#1386906
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Assurance Wireless - Feedback Loop

I was stuck in a customer service negative feedback loop. And there was no solution except solicitations for more unsolved communications. It was a negative feedback loop...
2.3
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Assurance Wireless Customer Care
#1386846
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My cellphone has not been working since 3 days. The customer service representative was not too helpful. He told me to go to another service provider that will provide better customer service. Since, this is a free service that Medicare provides . I did not have...
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1.0
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Assurance Wireless Customer Care
#1375699
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Update since i really didnt want to believe that a company could be that petty i decided to go back over all the transcript i printed from T-Mobile chat lines make sure you always have a paper trail because sometimes it comes down to who is more believable even though...
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1.0
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Assurance Wireless Customer Care
#1368582
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