Product: Assurance Wireless Customer Care Clear all filters (0 of 55 reviews match)
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Assurance Wireless - Thanks for helping me out

I found my phone and the representative helped me out
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Assurance Wireless Customer Care
#1306623
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Assurance Wireless - Customer service rep. resolved problem quickly.

he was very polite. and efficent.
Product
Assurance Wireless Customer Care
#1248221
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Assurance Wireless - Supervisor Jonathan SUCKS

This guy made me feel like a complete piece of *** for being homeless. And he was yelling and being rude to me and other customers. He yanked my information out of my hand among other things. He works at the social services office in ants Ana a 2020 w walnut at Santa Ana ca 92703
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Assurance Wireless Customer Care
#1247012
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This company fails to send out your resubmission form to keep your eligibility going then they cut you off without notice they have awful customer service that refuses to help but instead tells you what you should have done without knowing in the first place I just...
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1.0
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Assurance Wireless Customer Care
#1241936
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We started w/Assurance way back in 2011. My first phone was a TINY Kyocera smaller than a cigarette box (still works). I can honestly say we were pretty satisfied w/their customer service, and they had a wide selection of phones (unlike today).Only got 250 free minutes...
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2.9
Product
Assurance Wireless Customer Care
I liked
  • Coverage area
  • Value for the money
I didn't like
  • Poorly trained customer care
  • Bad phone choices
#1241039
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Assurance Wireless - The worst customer service ever .

I am having a horrible experience with assurance wireless . Don't make the mistake and go for a phone with assurance . You are prone to headaches using assurance wireless. You will definently regret the choice like I did . Worst customer service ever,this includes supervisers too.
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Assurance Wireless Customer Care
#1222193
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I called Wireless Assurance to have the phone sent to her and a Indian moron says that the status says pending on the assurance wireless system. Every time I time I call, another moron tells me to call back in 7 days to check on the status and I get the same status...
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1.0
Product
Assurance Wireless Customer Care
#1216499
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This is the worst company on the planet.Employees constantly give out erroneous information. They keep you on hold for hours over simple procedures. Such as listening to the customer and then reviewing the clients history before blurting out inept erroneous and...
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Anonymous
Melly

I've had their service for about 15 months now. I'm having serious issues with the replacement phone they sent me recently, but my story with them aside, if they're so horribl...

1.0
Product
Assurance Wireless Customer Care
I liked
  • Nada
I didn't like
  • Given wrong information always
  • Customer service behaviors are condescending
  • Untrustworthy
#1198466
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I call again and they never received my application so they are all lying? The phone number they gave me to check on the status says I have to enter the assurance wireless phone number, there's an option for you put that you do not have a phone number and ask again to...
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Product
Assurance Wireless Customer Care
#1197565
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I have submitted 10 applications to this date 1/26/2018...since Hurricane Harvey last September 2017, They keep sending me application after application while totally ignoring my filled out applications that I have filled out on 10 different occasions.When I call there...
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1.0
Product
Assurance Wireless Customer Care
I didn't like
  • There customer service sucks
  • Refuse to service me
  • I have sent 10 applications
#1177047
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