Product: Assurance Wireless Customer Care Clear all filters (0 of 124 reviews match)
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Assurance Wireless - Negative review

I called 2 times each time more than 30 minutes talked to 4 person and go over the issue with each one at the end i was so upset i asked to transfer me to same person irs much easier and faster he saik ok and transfer me to someone else and i have to go over with him we do have problem with our phone and with customer service they dont listen to the customer im not happy at all wasting my time for nothing. Customer service needs to learn how to listen and make customers happy. I hope someone read the reviews and act as soon as possible. This is not good for your company.
5.0
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Assurance Wireless Customer Care
#1462005
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Assurance Wireless - Awful , rude , customer service

Call for a new phone. They gave wrong information. The men on the phone were rude . I asked to speak to his boss. He refused. Then put me on hold. Then passed the call to someone else, who I know wasn't his boss .I want to file a formal complaint.
2.0
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Assurance Wireless Customer Care
#1455505
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Assurance Wireless - Application

no one answered . need my phone asap
1.0
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Assurance Wireless Customer Care
I liked
  • Its different
#1500999
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Assurance Wireless - Need to speak to a customer rep asap

Need application sent by mail
1.0
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Assurance Wireless Customer Care
#1500821
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Assurance Wireless - 2nd phone call another 15:21 and hung up on w/o return call

Second CSR was worse than the 1st i explained she apoligized but couldnt pull up my request for a replacement phone.After resubmitting the info 15:21mins. Quess what happen DISCONNECTED AGAIN w/o A return call...i hate to suggest or tell someone how what/will be helpful as a 40 CSR rep.When i call back i willl and this is my medicall phone
1.0
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Assurance Wireless Customer Care
#1484058
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Assurance Wireless - Phone was stolen

My call dropped when i was talking to someone
3.0
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Assurance Wireless Customer Care
#1489210
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Assurance Wireless - Total non-response to my needs as a customer

non-responsemy needsneeds as a wireless user
1.6
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Assurance Wireless Customer Care
I didn't like
  • Phone is unusable and defective
  • Replacement cells did not work properly
  • Service
#1451727
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I am done with your POS refurbished phones. Your company has sent me 3 defective UL40 telephones and now the third one does not work. I cannot turn this POS phone on. It burns my face, ears, and hands. I cannot turn it on. I cannot receive or make phone calls. I...
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queenofmean
queenofmean

The replacement phone has gone out as well. It is doing a major overheating tantrum now. I cannot turn it on. I cannot receive phone calls. It will arbitrarily call anyone in ...

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Assurance Wireless Customer Care
#1417372
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Assurance Wireless - Cut off and no return phone call

3/2/19 tried to order a replacement phone we were disconnected.They never took a phone # where i was calling from so i guess thats i didint get a return call
1.1
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Assurance Wireless Customer Care
#1484047
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Assurance Wireless - Activate phone

Phone hang up on the
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Assurance Wireless Customer Care
#1496816
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