Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Aug 24, 2017

I made a complaint with cali lifeline administrator and the Better business and was given the permission to switch and that is how it was resolved on 8-23-17

Original review posted by user Aug 23, 2017

Assurance wireless customer service is a bunch of liars I was given a fake tracking number to go with the fake approvals that customer service on twitter and both customer service numbers said existed , and three times given application ID that were fake (one was a phone number, the other two were numbers that were fake) but the biggest lie was that my application I completed on the internet and telephone were allegedly not able to go through but yet the California lifeline administrator told me that I was pre approved and all this happen 8-21&8-22-17 and i just want someone to be honest with me

Product or Service Mentioned: Assurance Wireless Customer Care.

Reason of review: Poor customer service.

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