Product: Assurance Wireless Mobile Phone Service Clear all filters (17 of 17 reviews match)
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even though it is manifestly clear by the number of complaints nationwide by other Sprint customers using many other types of phones that the trouble can be pinpointed to their technicians who botched a recent "service update" (Virgin Mobile and Assurance Wireless...
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Assurance Wireless Mobile Phone Service
#1092425
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Since i got this phone..1. Could NOT set up and or use Voice mail.. 2. Countless complaints from those who try to call me.. Saying they get a recording saying my service is suspended ( when clearly it is Not..but may as well be ) 3. Over last 3.5 to 4 weeks.. After it...
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1.2
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Assurance Wireless Mobile Phone Service
#1082294
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from assurance wireless..I transferred my number I had for years over to phone.their service was so bad i couldnt carry on a conversation in my home or anywhere so iI transferred my number back to another pnone service.But the problem was i had to argue with them for 2...
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1.0
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Assurance Wireless Mobile Phone Service
#1076698
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Any time I ever contacted anyone by calling 611 I got someone in the Phillipines or some Central American country....NOT an American person answering the phone doing customer service.They speak very rapidly and I cannot understand them even though they do speak English...
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1.2
Product
Assurance Wireless Mobile Phone Service
I liked
  • Ease of sign up
I didn't like
  • Phone sent was a piece of garbage
#1055570
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Assurance wireless is a fraud company getting names of people and personal info is a very private thing. And yet, if we want a free phone to use you go through one of the Goverment company that provides us with a cell phone. These companies have our private info it's...
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Anonymous
Mama bear6

Yep! I sent in proof and they just sent me a letter saying i didnt send documentation! I sure as heck did! And not to mention it says of you get snap no documents are even nee...

1.0
Product
Assurance Wireless Mobile Phone Service
#1052550
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This giv phone sucks so bad its nit even funny nomore.Cant talk to a human, I cant text or gwt incomming texts and my minutes were just replenished on the 13th of December. What should I di?Go back to QLink I guess!!!
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Miss Betsy
Miss Betsy

I use Access Wireless and am very happy with the service. I also used Assurance and liked their service but went to Access after hearing of them and was sent a Samsung Galaxy ...

1.0
Product
Assurance Wireless Mobile Phone Service
#979601
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i have a coolpad phone from your company.the battery runs down in just a few hours,there too many preinstalled apps running when the phone is turned on with no appearant way of shutting them down. also i did not get enough minutes to last the month.my safelink phone i...
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1.8
Product
Assurance Wireless Mobile Phone Service
I didn't like
  • Lack of services
#948645
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So if assurance wireless is so worry free. Why did i have to recertify the last 5 months and still no service. When i call the 1 888 and more 8s nobody will let me speak to manager or supervisor. And every person is a foriegner. Im on ssi ssd food stamps low housing...
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Assurance Wireless Mobile Phone Service
#909055
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It seems like every few months my service is getting cut off.Tonight it happened around 9pm PST when I was responding to a text that a friend of mine sent. This has happened before, and all to often. After calling the service support and spending horrendous amounts of...
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Assurance Wireless Mobile Phone Service
#896076
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Assurance Wireless - Cannot get any reception in my area

#1040846
2.6
Details
My phone just stopped taking and recieving calls and text messages and I called and they said that the towers where down in my area (biloxi) Mississippi
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Assurance Wireless Mobile Phone Service Review

#1037592
5.0
Details
Now trying to sign my sister up, change from Safelink, over a month and a half, "pending", NO reason given. Monday, it gets stopped, run around, they state she has computer access, can't swap phone for a year, her Safelink phone doesn't have internet, no contract. Monday, we go to another supplier, guaranteed 4 days to get it done. Assurance, no more.
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Assurance Wireless Mobile Phone Service Review

#1024953
5.0
Details
My assurance wireless phone was cut off after 2 days my new minutes had started why i have no phone now
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Assurance Wireless Mobile Phone Service Review

#979605
1.0
Details
This phone I got in Mikwaukee WI. ON A SUMMER DAY IN 2016, ITS BEEN NOTHUNG BUT TROUBLE FOR ME. BAD SERVICE BAD PHONE GOING BACK TO QLINK.. NOTHING GOID TO SAY ABOUT THIS PIECE OF ***!!!!!!!
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Assurance Wireless Mobile Phone Service Review

#895655
1.6
Details
Had phone 24 hrs and neighborhood incident needing police assist AND guess what NO SERVICE.! Ìf a friend had not had a phone we would be in grave danger.
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Assurance Wireless Mobile Phone Service Review

#891284
Just the worst possible service: a network that is often down, unresponsive customer support, and terrible phones. Stay away from this company!
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Assurance Wireless Mobile Phone Service Review

#862328
Was not aware of verifying eligibility when i had phone 4 mnths so shut my tele off. For 48 hrs been through every # and menus for each and noone can help only transfer. Please i cancer no spring chicky and they cant do anything due to they are messing w my head
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Assurance Wireless Mobile Phone Service Review

#854704
My phone is not working. My minutes are not on for May 26. I can't text messages or reply to messages sent to me or answer voice mails. Assurances Wireless fixmy phone please. I am not happy
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