Product: Assurance Wireless Phone Service Clear all filters (0 of 101 reviews match)
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For over 2 months I have been trying to get approved for a phone through their Safelink service. I have never been so frustrated over anything!!! They offer a great package...if you can get through their PROCESS. My application has been most recently denied because I...
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1.5
Product
Assurance Wireless Phone Service
I liked
  • Their safelink plan minutes
I didn't like
  • Lies and no service
#591132
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I successfully completed my annual certification process. I received my letter saying so. On jan. 15., my service was terminated. After 2 hours on the phone with reps and customer service, it was determined the mistake was on their part. I was told 4 different lies as...
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Hampstead, Maryland
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Assurance Wireless Phone Service
#583101
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Assurance Wireless - Twenty Two calls and still and still not resolved

unfortunately,my problem has not resolved eirther after twenty plus calls. I have talked with numerous reps and supervisors and nothing has been resolved with my problem. It was time for my recerfly I called and did a change of address to a diffrent state. With no service for weeks waiting I was finally was told to summit a new application along with my letter of eligibility. They say they never recived my fax. Sent it to a diffrent fax number along with another additional request. FINALLY I call back and they now are telling me that I am being declined due to someone already having service at my address, duh it's me. Since November 22, 2014 I am still without service
Product
Assurance Wireless Phone Service
#581699
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Assurance Wireless - Review about Phone Service from Boston, Massachusetts

Customer Service for Assistance Wireless very rude when I called and asked the status of my application, I did not hear from them im over a month. The lady got all hot headed.
3.6
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Assurance Wireless Phone Service
#578722
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I have been only on this program a few months i called customer service to get my phone unlocked and my service has been terminated!!!
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Anonymous
Notinterested

I was sent solicitations from Assurance Wireless/ Sprint network and also started seeing all of their ads on TV. If they paid me I still wouldn't use that service.Of course I ...

2.5
Fairview, North Carolina
Product
Assurance Wireless Phone Service
#575312
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I am disabled and hardly venture out from my home. When I do I usually go to the pharmacy, grocery or Doctors. In late August, I could not make calls from my home. I called and was told that the tower was down. I have called them more than 5 times. Each time I called...
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1.0
Product
Assurance Wireless Phone Service
#556307
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Resolved
was having a hard time re-certifying, called and was told by a computer voice that I was not calling from an assurance phone, which I was, tried online received ERROR message, called , and the e-mailed was told to call # which I already did, the told to go online...
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Anonymous
Anonymous

You are a complete *** to think that the reason you were denied service because you are Caucasian. I am Caucasian I've had my phone several years and I've recertified on time ...

1.8
Product
Assurance Wireless Phone Service
#539198
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I've submitted forms and all possible available documentation twice (the second time with a letter explaining the desperate need for this phone), only to twice receive the reply that my request is "unreviewable" with no explanation as to why. I called the number on...
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1.0
Product
Assurance Wireless Phone Service
#534774
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I have assurance wireless goverment phone with 250 minutes free air time. I can manage my free air time not to pay 5 minutes for extra 250 minutes. For last three months, assurance wireless is sending me junk voice mails, for setting up my voice mail box. Even when I...
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Assurance Wireless Phone Service
#500796
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Assurance Wireless - Service suddenly terminated.

I had assurance wireless service for nearly two years when my service was suddenly terminated. The phone I had stopped working a week before and I had to spend $40 on a new phone and got it hooked up. Maybe this had something to do with it. I called them and they said my address wasn't "government verified". I looked at the coorespondence I had with them and it was for an old address I hadn't lived in for over a year but one digit was wrong. I guess at the old adddress the mailman knew me and delivered it. I attempted to explain this and that I hadn't receive anything from them lately. I don't know if I changed my address when I moved or recertified. I can't remember. So, they terminated my service and said I would apply again even though the wrong address was their own fault. This was after I spent $40 that I didnt have on a new phone.
Product
Assurance Wireless Phone Service
#491423
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