Product: Assurance Wireless Phone Service Clear all filters (0 of 101 reviews match)
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Got service and received a defective phone. They are waiting to get more phones like mine in. Asked if they could send another phone that they have on hand and was refused. So, I have to wait till China sends my particular phone! Bad customer service! I tried to work...
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Anonymous
CH

Your phone service is awful. Your customer service even worse.

3.5
Product
Assurance Wireless Phone Service
I didn't like
  • Not being willing to work a problem out
#1250708
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The amount of pop ups ads are unacceptable. There have been timew when the phone will ring, but it takes so long to clear all the ads the caller hangs up and I miss the call. I took it to the gal I got it from, but she wouldn't even look at it. The 800 people tell me...
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Assurance Wireless Phone Service
#1249208
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I got this phone 2 weeks ago actually a week ago and it would not hold charge as soon as I take it off the charger it would go dead so I was going to head and using it with it plugged in until a new phone can get here but ever since the first day it won't even let me...
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1.0
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Assurance Wireless Phone Service
#1247485
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I got my phone 03-17-2018 and it had a malfuction. I called to let them troubleshoot my phone on 4-16-2018. The operater told me to wait 48 hours and call if it was still acting up and that my minutes would be on tomorrow 4-17-18. However I have not recieved my minutes...
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1.0
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Assurance Wireless Phone Service
#1237044
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Assurance Wireless - Horrable phones

I bought umx phone and it was defective .they sent me another same phone and i had same problems i guess spose to send old one back well there was no return lable so i didnt think anything of it.Then almost three mon. Later they say going to shut me down so i call and guy tells me not to worry about it so i dont they shut me off punish me for there workers mistake been 2weeks no phone bad costomer service
Product
Assurance Wireless Phone Service
#1188859
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Assurance Wireless - Very bad phone unusable

They cut off service for no reason i gave up trying to deal with this service
Product
Assurance Wireless Phone Service
#1179834
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Assurance Wireless - You guys didn't give me my minutes

I bought a card to top up,,, and the lady said she would cut my mins. On ,but she didnt,, i need my phone really bad,, im Disabled an need it this happen suppose to) 12_01_2017
4.2
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Diversity of Products or Services
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Assurance Wireless Phone Service
#1141589
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Assurance Wireless - 4 months no phone.

I have filed applications and supporting documents for 4 months. Nothing but excuses. Supervisors are no help. I qualify and still no phone.
1.3
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Assurance Wireless Phone Service
#1111500
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Horrible decision for assuarance wireless / virgin mobile to illegally for multiple days to steal / shadily our ability to make emergency calls or Life threatening necessary text messages to family, work, loved ones...rape or violent protect ion calls for help etc. I...
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1.0
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Assurance Wireless Phone Service
#1111202
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Several calls later my service has not been corrected.The people in the call center have no idea how to fix my problem. All they do is read from the play book time and time again. There is no connection to other aspects of the company. There seems to be a separate...
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1.0
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Assurance Wireless Phone Service
#1111157
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