My mobile phone was not working properly. I contacted Assurance Wireless through e-mail.
They suggested that I remove the battery and reinstall and if that did not work request a new phone. I did not try removing the battery because if it did not work I may not be able to use the phone at all. I e-mailed back and requested a replacement phone.Go I was told to put $5 in my account to cover shipping. I did and after that they are now sending a phone.
I have no problem with Assurance. The whole process went smoothly.
I have a free Obama phone without any monthly bill. So I am grateful with what I have.
User's recommendation: No problems with Assurance Wireless.
Location: Scranton, Pennsylvania