(49 of 868 reviews match)
Latest review first
Assurance Wireless in San Mateo, California - Disconected
After lenghty deatails for instruction...hung up...
I have had this new phone they provided for over a month- it was very frustrating to get it to work. Even the simplest tasks of text or phone call was impossible as it went to a black screen. This company gets millions from the federal government and sends out crap...Read more
The free phone they give you is defective, only partially usable, sometimes...when it feels like it. Drops calls, sometimes won't dial, hides messages, goes haywire in a city, screen blacks out, freezes up... Once it even dialed a call BY ITSELF--I was across the room!...Read more
My phone stopped being able to make or receive calls, so AW sent a new one.The new one worked for a while, then stopped making or receiving text mssgs. I worked w tech 3-4 times and fixed it, only to stop working again.While my sister lies on her death bed,I am unable...Read more
I have used Assurance for the majority of the last 4 years. I am disabled with two special needs children. What a tragic car crash can do to a family. But we depend on this service. When I took a break from Assurance (due to weariness interacting with rude, overly...Read more
On Thursday November 2nd 2017 around 5 in the evening in front of the 99 cent only store on Villa and Los Robles in Pasadena, CA the lady at the assurance wireless booth took unnecessarily long (45 minutes) to get my phone to me and she never handed me back my ID or my...Read more
San Marino, California
Assurance Wireless in San Jose, California - My phone will not stay charge they will not help you that's
For a few weeks now I have done everything they told me and it will not stay charged
WOW! I was flat out lied to from your company.. I was told (via phone) that this phone would work in Mena Arkansas. (assured several times) then when I receive the phone I did not receive any signal. I contacted your company, and was told the virgin tower was down, and...Read more
I have been applying for a phone since May 6th of 2017 and they keep giving me the run around about my qualifications, I meet ALL qualifications and they still insist on giving me all kinds of excuses, I had a contract with Q link wireless but because I moved to...Read more
My name;Diane Silk #602-318-0926 pin;629196 I am an eligible consumer of Assurance wireless were as in May I spoke with advocate explaining my request for a cellphone up grade. I had been given a deceitful sales pitch, although I bit and put out $25.00 off my Chase...Read more
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