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I have had this new phone they provided for over a month- it was very frustrating to get it to work. Even the simplest tasks of text or phone call was impossible as it went to a black screen. This company gets millions from the federal government and sends out crap...
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Anonymous
Victoria Stallard

My Phone Was Working Great All Day No Issues All of a Sudden Frozen on Assurance Wireless Screen I Can't even get it to shut Off? Help??? Please???

1.8
I liked
  • Warranty service
I didn't like
  • Customer service
#1198862
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The free phone they give you is defective, only partially usable, sometimes...when it feels like it. Drops calls, sometimes won't dial, hides messages, goes haywire in a city, screen blacks out, freezes up... Once it even dialed a call BY ITSELF--I was across the room!...
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Anonymous
Quadrigae

How on earth did you contact customer service? What button did you press? All I get is a phone tree that leads me around in a never-ending circle jerk! Note: I have only calle...

2.1
Product
I liked
  • Promt adding of minutes
  • Customer service is fairly reachable and knowledgeable
I didn't like
  • Not resolving my problem
  • Phone is unusable and defective
#1175147
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Assurance Wireless in San Mateo, California - Disconected

After lenghty deatails for instruction...hung up...
#1353037
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I have used Assurance for the majority of the last 4 years. I am disabled with two special needs children. What a tragic car crash can do to a family. But we depend on this service. When I took a break from Assurance (due to weariness interacting with rude, overly...
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1.5
I didn't like
  • Failure to provide data
  • Inability to properly troubleshoot technical issues
  • Complete lack of accountability for behavior
#1159025
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My phone stopped being able to make or receive calls, so AW sent a new one.The new one worked for a while, then stopped making or receiving text mssgs. I worked w tech 3-4 times and fixed it, only to stop working again.While my sister lies on her death bed,I am unable...
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2.9
I didn't like
  • Way i was treated
  • Currant phone and the way i was treated
#1168207
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On Thursday November 2nd 2017 around 5 in the evening in front of the 99 cent only store on Villa and Los Robles in Pasadena, CA the lady at the assurance wireless booth took unnecessarily long (45 minutes) to get my phone to me and she never handed me back my ID or my...
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1.0
San Marino, California
#1129872
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Any time I ever contacted anyone by calling 611 I got someone in the Phillipines or some Central American country....NOT an American person answering the phone doing customer service. They speak very rapidly and I cannot understand them even though they do speak...
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1.2
I liked
  • Ease of sign up
I didn't like
  • Phone sent was a piece of garbage
#1055570
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Assurance Wireless in San Jose, California - My phone will not stay charge they will not help you that's

For a few weeks now I have done everything they told me and it will not stay charged
1.2
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
#1115409
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WOW! I was flat out lied to from your company.. I was told (via phone) that this phone would work in Mena Arkansas. (assured several times) then when I receive the phone I did not receive any signal. I contacted your company, and was told the virgin tower was down, and...
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1.1
I didn't like
  • Lie to customers for a sale
#1065428
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
All Assurance Wireless Contacts

Latest Question

Assurance Wireless Questions
I have been applying for a phone since May 6th of 2017 and they keep giving me the run around about my qualifications, I meet ALL qualifications and they still insist on giving me all kinds of excuses, I had a contract with Q link wireless but because I moved to...
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Anonymous
Mike Veis

Assurance Wireless phones are all garbage! I've gone through 13 phones 2 ANS #40, 6 ZTE Quest and 5 UMX 673. This company is taking advantage of poor people who need these cel...

Anonymous
Anonymous

You can call the USAC.org at (800) 234-9473 they are the company who manage the lifeline program. They can help you resolve an issue with your carrier.

#1065081
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