State: California Product: Assurance Wireless Customer Care Clear all filters (0 of 124 reviews match)
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Assurance Wireless - Disconected

After lenghty deatails for instruction...hung up...
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Assurance Wireless Customer Care
#1353037
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On Thursday November 2nd 2017 around 5 in the evening in front of the 99 cent only store on Villa and Los Robles in Pasadena, CA the lady at the assurance wireless booth took unnecessarily long (45 minutes) to get my phone to me and she never handed me back my ID or my...
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1.0
San Marino, California
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Assurance Wireless Customer Care
#1129872
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I have been applying for a phone since May 6th of 2017 and they keep giving me the run around about my qualifications, I meet ALL qualifications and they still insist on giving me all kinds of excuses, I had a contract with Q link wireless but because I moved to...
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Anonymous
Mike Veis

Assurance Wireless phones are all garbage! I've gone through 13 phones 2 ANS #40, 6 ZTE Quest and 5 UMX 673. This company is taking advantage of poor people who need these cel...

Anonymous
Anonymous

You can call the USAC.org at (800) 234-9473 they are the company who manage the lifeline program. They can help you resolve an issue with your carrier.

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Assurance Wireless Customer Care
#1065081
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Assurance Wireless - Poor excuse for a professional company...poor excuse for customer service

no voicemail...constant robot calls...Philipino customer service for American company....never helpful...been called a *** by a supervisor...have to call sprint executive offices to get any results...positive or negative at 855 848 3280....phones break down within months...towers are down or under maintenance.I have had to call the federal Comunications Commission many many times to get assurance or Sprint to respond and now they are playing games trying to take my phone and use from me.I would not advise anyonyone to buy a Sprint phone...or do business with Sprint or to get a phone from Assurance Wireless or to do business with them.
1.0
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Assurance Wireless Customer Care
I liked
  • Free
I didn't like
  • Customer service
#968688
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Assurance Wireless Customer Care Review

Incompetent, unhelpful, useless, complete joke, utter waste of time, inept, textbook example of worst customer service ever. The details are too mane to list, they've used all the patience I have, it's safe to say I hate them.
1.5
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
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Assurance Wireless Customer Care
#934100
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Assurance Wireless - Help Dept is useless

Am unable to reach them and find out why my phone is not validated and have repeated the process four x and continues to say this Accoutn is not Validated!! BTW its the new Useless Dandy Coolpad No it is not Cool with me am a Senior relying on thisPhone and its does not even work the time correctly or the language Can I speak with someone or get an answer?? None so far BTW#2 this is the third Coolpad they have sent You figure it I cannot
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Assurance Wireless Customer Care
#931132
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After four months of getting the absolute run around, I have decided to go with another provider. Your customer service is absolutely appalling. Not only am I having problems communicating with them, they dont seem knowledgeable, will tell you untruths, will leave you...
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1.6
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Assurance Wireless Customer Care
I didn't like
  • Assurance period very dissaatisfied
#880418
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I have had to call Assurance three times to get my phone replaced.None of them speak English well. The supervisor told me that English speakers won't work for $500/month, so they have to hire people who don't speak English well. Their "back office" called and said they...
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1.9
Product
Assurance Wireless Customer Care
I didn't like
  • Customer service
  • Lying foreign workers
#847268
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I attempted to use my phone and found it would only provide recordings which i finally determined from assurance wireless that they claimed i was no longer eligible for Lifeline service - I contacted my state's lifeline program who informed that assurance wireless...
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1.0
Product
Assurance Wireless Customer Care
I liked
  • Fact it gave me chance to explore much better providers
#834150
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