State: California Product: Assurance Wireless Mobile Phone Service Clear all filters (0 of 47 reviews match)
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I have used Assurance for the majority of the last 4 years. I am disabled with two special needs children. What a tragic car crash can do to a family. But we depend on this service. When I took a break from Assurance (due to weariness interacting with rude, overly...
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1.5
Product
Assurance Wireless Mobile Phone Service
I didn't like
  • Overly scripted and inflexible to met actual needs
  • Failure to provide data
  • Customer service behaviors are condescending
#1159025
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Any time I ever contacted anyone by calling 611 I got someone in the Phillipines or some Central American country....NOT an American person answering the phone doing customer service.They speak very rapidly and I cannot understand them even though they do speak English...
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1.2
Product
Assurance Wireless Mobile Phone Service
I liked
  • Ease of sign up
I didn't like
  • Phone sent was a piece of garbage
#1055570
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It seems like every few months my service is getting cut off.Tonight it happened around 9pm PST when I was responding to a text that a friend of mine sent. This has happened before, and all to often. After calling the service support and spending horrendous amounts of...
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Assurance Wireless Mobile Phone Service
#896076
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Assurance Wireless Mobile Phone Service Review

Had phone 24 hrs and neighborhood incident needing police assist AND guess what NO SERVICE.! Ìf a friend had not had a phone we would be in grave danger.
1.6
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Product
Assurance Wireless Mobile Phone Service
#895655
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Assurance Wireless Mobile Phone Service Review

Just the worst possible service: a network that is often down, unresponsive customer support, and terrible phones. Stay away from this company!
Product
Assurance Wireless Mobile Phone Service
#891284
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Assurance Wireless Mobile Phone Service Review

Was not aware of verifying eligibility when i had phone 4 mnths so shut my tele off. For 48 hrs been through every # and menus for each and noone can help only transfer. Please i cancer no spring chicky and they cant do anything due to they are messing w my head
Linden, California
Product
Assurance Wireless Mobile Phone Service
#862328
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