(6 of 868 reviews match)
11/1/2016 My story, my run in with the Lifeline Wireless Program (On-going) On October 27, 2016 I walked to my local store, one block away. I am disabled with some mobility problems, but one block is perfect. Upon leaving and walking home on the sidewalk I was...Read more
minus 50 stars for the worst customer service experience ever. The online app system is simply broken, so I called to try to apply on the phone. The Indian customer service rep asked me to spell my name 3 times. Asked for a supervisor and was denied. The good old us...Read more
My neighbor said she had to send in 5 applications before she got her first phone, which didn't work. She went elsewhere. I sent in 2 applications by FAX and 1 application by mail before they said they had recieved my application. They sent me 1 phone that didn't work....Read more
Rocky Ford, Colorado
I was notified by a customer service person that hardly spoke ENGLISH that my phone was being termiated as of Aug 15th. I was calling to get a new phone after 5yrs with a phone that hardly works. They told me I had two phones and give me my previous address 3yrs ago. I...Read more
- Fast adding of minutes
I didn't like
- Lying foreign workers
Assurance Wireless in Colorado Springs, Colorado - Im still waiting on my phone
After starting the process almost 6 months ago, still don;t have a phone. I have filled 3 applications and supplied several documentations and still told i need to send in other sensitive documentation to help determine since they cant find me in the database with any of the programs we are on. No contact info to be found to talk to a live person, instead its all automated. NOT HAPPY AT ALL!!!! So much for the lower income actually getting a phone!
Service started August of 2012 It started in May of 2013 when I received a letter from Assurance claiming my application has been denied and the reason was left blank. I called in over and over and got the electronic run around. I forgot how I got a human to answer...Read more
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