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Assurance Wireless - My account was slammed
Assurance Wireless - My account was slammed
11/1/2016 My story, my run in with the Lifeline Wireless Program (On-going) On October 27, 2016 I walked to my local store, one block away. I am disabled with some mobility problems, but one block is perfect. Upon leaving and walking home on the sidewalk I was...
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1.0
I didn't like
  • Scammers
#947787
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minus 50 stars for the worst customer service experience ever. The online app system is simply broken, so I called to try to apply on the phone. The Indian customer service rep asked me to spell my name 3 times. Asked for a supervisor and was denied. The good old us...
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1.0
#824925
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My neighbor said she had to send in 5 applications before she got her first phone, which didn't work. She went elsewhere. I sent in 2 applications by FAX and 1 application by mail before they said they had recieved my application. They sent me 1 phone that didn't work....
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Rocky Ford, Colorado
#769838
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I was notified by a customer service person that hardly spoke ENGLISH that my phone was being termiated as of Aug 15th. I was calling to get a new phone after 5yrs with a phone that hardly works. They told me I had two phones and give me my previous address 3yrs ago. I...
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1.0
Lyons, Colorado
I liked
  • Fast adding of minutes
I didn't like
  • Lying foreign workers
#685262
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Assurance Wireless in Colorado Springs, Colorado - Im still waiting on my phone

After starting the process almost 6 months ago, still don;t have a phone. I have filled 3 applications and supplied several documentations and still told i need to send in other sensitive documentation to help determine since they cant find me in the database with any of the programs we are on. No contact info to be found to talk to a live person, instead its all automated. NOT HAPPY AT ALL!!!! So much for the lower income actually getting a phone!
#762324
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Service started August of 2012 It started in May of 2013 when I received a letter from Assurance claiming my application has been denied and the reason was left blank. I called in over and over and got the electronic run around. I forgot how I got a human to answer...
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Anonymous
Anonymous

On behalf of Assurance Wireless please allow me to apologize for the difficulty you have been having. If you could send an email to experience@assuranceWireless.com outlining...

#432348
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
All Assurance Wireless Contacts

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