Contact Information

Assurance Wireless Phone Numbers

Toll-Free Number:

  • (888) 898-4888

Customer Service:

  • (888) 321-5880
  • (888) 898-4888
  • (913) 523-7727
  • (888) 322-1122
  • (844) 834-5579
  • (877) 877-8443
  • (855) 347-1324
  • (800) 649-7570
  • (303) 894-2070
  • (800) 456-0858
  • (303) 894-2432
  • (404) 656-4501
  • (800) 662-0027
  • (785) 271-3140
  • (800) 766-3777
  • (800) 392-6066
  • (617) 305-3531
  • (800) 522-2404
  • (800) 551-4636

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Currently you can call only US numbers.

Assurance Wireless Email:

Headquarters Address:

Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054

Help in Social Networks:

Summary of Assurance Wireless Customer Service Calls

1886 TOTAL
04:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Assurance Wireless to Ask about:

Activation/ Cancellation Question:

  • “Cancel thephone”
  • “My phone is not activated”
  • “Activatephone”

Return/ Replace Question:

  • “Replacement of existing phone”
  • “Need to get replacement phone”
  • “To see if they mailed off my replacement phone”

Staff Question:

  • “Problems with getting help, phone, customer service ect”
  • “Ip network is not working on phone. no service can't call”
  • “Suspend my services”

Product/ Service Question:

  • “My phone is broke”
  • “Add Money& order another telephone because screen is DAMAGE!”
  • “I want to upgrade phone myself and need to know if i can buy a phone from a local store.”

Account Question:

  • “To get my account number”
  • “Account and pin”
  • “Forgot my voice mail password”

Shipping and Delivery Question:

  • “Haven't got my phone yet” , Review # 1416950
  • “Cause I forget the screen pin”
  • “I cannot get the phone to work I even put the Sim in a different phone”

Request for Information Question:

  • “Phone says cellular network not avaipable, request a return order”
  • “About a phone”

Website/ Application Question:

  • “Not sure if my application went through, also will my currant service remain in affect untill I have my new phone? Thank you for your consideration” , Review # 1452922
  • “Sent a letter to confirm my eligbility says please fill out and sign enclosed application AND THERES NO APPLICATION so I dont even know what the required documents to fax which is the number on letter had to google this one SLICK”
  • “Need application”

Cards Question:

  • “New phone is saying no sim card”
  • “Forgot my pin number to cellphone can't get into my phone”
  • “Mi telefono no carga y semeperdio la simcard”

Payments and Charges Question:

  • “My phone wont charge need replacement”
  • “Phone doesn't work,cant charge it can I use my Coolpad”
  • “Make a payment”

Other Question:

  • “Freeze up” , Review # 1496345
  • “I don't know my PUK code and my phoenix is locked up on me”
  • “Lost assurance phone” , Review # 1494545

Assurance Wireless Rating Stats

1.9 out of 5 stars
based on 394 reviews
See all 806 reviews reviews

Rating stats

  1. 209 reviews
  2. 90 reviews
  3. 39 reviews
  4. 28 reviews
  5. 28 reviews

Rating trend

About Assurance Wireless

Assurance Wireless Terms of Service
Assurance Wireless FAQ
Top 5 Assurance Wireless Products


Top 5 Likes about Assurance Wireless

Promt adding of minutes, Its free service, Free, Fast adding of minutes, Willingness to replace the phone

Top 5 Dislikes about Assurance Wireless

Customer service, Not resolving my problem, Lies and no service, Cust serv needs 2 b better or b remove as lifeline providers, Their customer service


Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.

Assurance Wireless reviews and complaints

Assurance Wireless is ranked 153 out of 1881 in Telecommunications category

Area Served


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Assurance Wireless Stats

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Number of Calls

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