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Summary of Assurance Wireless Customer Service Calls

1423 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:32 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Assurance Wireless to Ask about:

Activation/ Cancellation:

  • “I received my phone in the mail but i have no way to activate it”
  • “Activate my replacement phone”
  • “To activate my phone”

Return/ Replace:

  • “Need to get replacement phone”
  • “A replacement phone”
  • “I never received my replacement phone”

Staff:

  • “Phone service”
  • “Change phones for service”
  • “I lost my phoe. Cancle service”

Product/ Service:

  • “My phone is broke”
  • “Add Money& order another telephone because screen is DAMAGE!”
  • “I want to upgrade phone myself and need to know if i can buy a phone from a local store.”

Account:

  • “Can't add the money i put on my account”
  • “Need my account number need to speak to someone”
  • “Close account”

Shipping and Delivery:

  • “Where is my phone”
  • “Did not receive my phone”
  • “I payed for the shipping and handling and never recived my replacement phone which was stolen. I paid for it on the 25th or the 26th of last month $5.42 is what I paid for the shipping and handling”

Website/ Application:

  • “Sent a letter to confirm my eligbility says please fill out and sign enclosed application AND THERES NO APPLICATION so I dont even know what the required documents to fax which is the number on letter had to google this one SLICK”
  • “Try to fill out application”
  • “Need application”

Request for Information:

  • “I di not remember pass code”
  • “How to reset my phone”
  • “Checking on my replacement phone”

Payments and Charges:

  • “Phone doesn't work,cant charge it can I use my Coolpad”
  • “Make a payment”
  • “Phone won't keep a charge”

Cards:

  • “Sim card locked”
  • “To see if I'm able to exchange my SIM card for a bigger SIM card to be able to fit into a phone my friend gave me”

Other:

  • “Switching my phone”
  • “Need a new phone mailed out the phone want turn on”
  • “My phone won't turn on”

Assurance Wireless Rating Stats

1.8 out of 5 stars
based on 266 reviews
See all 550 reviews

Rating stats

  1. 150 reviews
  2. 61 reviews
  3. 26 reviews
  4. 18 reviews
  5. 11 reviews

About Assurance Wireless

Top 5 Assurance Wireless Products

Account, Program

Top 5 Likes about Assurance Wireless

Promt adding of minutes, Free, Nada, Having a phone for two months, Fast adding of minutes

Top 5 Dislikes about Assurance Wireless

Customer service, Not resolving my problem, Lies and no service, Their customer service, Real irratating phone automation always in circles

Summary

Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.

Assurance Wireless reviews and complaints

Assurance Wireless is ranked 185 out of 1842 in Telecommunications category

Area Served

USA

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Assurance Wireless Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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