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Summary of Assurance Wireless Customer Service Calls

583 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
04:36 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Assurance Wireless to Ask about:

Product/ Service quality:

  • “Phone broken need new phone”
  • “My phone is broke”
  • “Broken phone return. Need address”

Staff:

  • “I want to see if I qualify for service”
  • “My service”
  • “Want yo find out if i can put mqy service on another phone”

Return/ Replace:

  • “Need to get replacement phone”
  • “Checking on my replacement phone”
  • “A replacement phone”

Account:

  • “Account validatidation”
  • “Can not remember account pin number”
  • “Need my account number”

Shipping and Delivery:

  • “Delivery of replacement cell phone”

Website/ Application:

  • “Application problemss”
  • “I need to do a application over the phone for a cell phone”
  • “Application problems”

Payments and Charges:

  • “Make a payment”
  • “Phone won't keep a charge”

Cancellation:

  • “I cancelled SafeLink Wireless”

Cards:

  • “Sim card locked”

Other:

  • “Time left on phone”
  • “Change of address”
  • “Unlock phone”

About Assurance Wireless

Top 5 Assurance Wireless Products

Account, Program

Top 5 Likes about Assurance Wireless

Promt adding of minutes, Free, Nada, Fast adding of minutes, Promptly added minutes

Top 5 Dislikes about Assurance Wireless

Customer service, Not resolving my problem, Lies and no service, Their customer service, Real irratating phone automation always in circles

Summary

Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.

Assurance Wireless reviews and complaints

Assurance Wireless is ranked 229 out of 1795 in Telecommunications category

Area Served

USA

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Assurance Wireless Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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Companies are selected automatically by the algorithm.

A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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