Assurance Wireless Phone Numbers and Emails

Toll-Free Number:

  • (888) 898-4888
    Lifeline Assistance Program

Customer Service:

  • (888) 898-4888
    Lifeline Assistance Program
  • (888) 321-5880

Legal:

  • (866) 482-2003
    Privacy Inquiries

Assurance Wireless Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries

Assurance Wireless Contact Information

Assurance Wireless Website:

Assurance Wireless Online Chat:

Corporate Office Address:

Assurance Wireless
P.O. Box 5040
Charleston, Illinois 61920-9907
United States

Fax:

+1913.523.7727
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Assurance Wireless Rating Based on 715 Reviews

Rating details

2.0
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of Assurance Wireless Customer Service Calls

4.3K TOTAL
CALLS
05:21 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Assurance Wireless Customer Service?

Activation/ Cancellation Question:

  • “Phone activation”
  • “Cancel service”
  • “Cancell assurance wireless life line”

Product/ Service Question:

  • “My phone is not working”
  • “Phone is saying no connection for data”
  • “I want to reconnect my government phone”

Request for Information Question:

  • “Check the status and when it will arrive”
  • “About my phone”
  • “Checking on my phone”

Staff Question:

  • “Trying to get a free phone and service”
  • “Service interupted”
  • “Cell phone not good service”

Return/ Replace Question:

  • “Replacement phone”
  • “Need a replacement phone”
  • “Send. Me. A. Replacement. Phone”

Account Question:

  • “Account is with phone number”
  • “Need my account number and pin”
  • “Account #”

Shipping and Delivery Question:

  • “Never received my phone”
  • “Shipping issues”
  • “My phone hasnt arrived yet”

Cards Question:

  • “Filled oyt for phone lady took picture of DL and S S Card then tried to charge $50 for phone i thiyght they were free”
  • “I forget my pin number”
  • “Sim card not working”

Website/ Application Question:

  • “Check to see if application went thru”
  • “Problem with my application”
  • “Application used trespassing”

Payments and Charges Question:

  • “My phone is having a hard time staying charged. And loses a charge fast..”
  • “My phone wont charge need replacement”
  • “Need phone bill”

Employment Question:

  • “Employment Opportunity”
  • “I am a agent and I am having problems with getting my payroll from the lead agents here in Texarkana I need to know how to branch back as a team lead and get my own phones”

Other Question:

  • “Having trouble whit my new phone”
  • “Lost phone”
  • “Troble shooting”

About

Assurance Wireless Terms of Service
To read more: https://www.assurancewireless.com/legal/terms-and-conditions
Assurance Wireless FAQ
To read more: https://www.assurancewireless.com/help-center/faqs
Top Assurance Wireless Services

Phone Service, Customer Care, Cell Phone Replacement

Top Assurance Wireless Products

Account, Website

Assurance Wireless Pros and Cons

Pros: Free, Its free service, That the phone was free, Promt adding of minutes, Having a phone for two months

Cons: Customer service, Not resolving my problem, Phone and customer service, Lies and no service, Cust serv needs 2 b better or b remove as lifeline providers

Related Companies

TMobile, Sprint, MetroPCS, Metro by TMobile, Clear Internet

Summary

Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.

Assurance Wireless reviews and complaints

Assurance Wireless is ranked 182 out of 1713 in Telecommunications category

Area Served

USA

Payment Methods

PayPalVISA

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