Assurance Wireless Contact Information

Toll-Free Number:

  • (888) 898-4888

Customer Service:

  • (888) 321-5880
  • (888) 898-4888

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA

Social Networks:

Summary of Assurance Wireless Customer Service Calls

1733 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
04:37 AVG CALL DURATION
18% ISSUES RESOLVED

Customers Contact Assurance Wireless to Ask about:

Activation/ Cancellation:

  • “Activatephone”
  • “Activate phone”
  • “I received my phone in the mail but i have no way to activate it”

Return/ Replace:

  • “Need to get replacement phone”
  • “To see if they mailed off my replacement phone”
  • “Replacement of existing phone”

Staff:

  • “I’m looking for the phone number to customer service or assurance wireless”
  • “End services”
  • “Switching phone service to my owen phine”

Product/ Service:

  • “My phone is broke”
  • “Add Money& order another telephone because screen is DAMAGE!”
  • “I want to upgrade phone myself and need to know if i can buy a phone from a local store.”

Account:

  • “Account and pin”
  • “Forgot my voice mail password”
  • “Need my account number need to speak to someone”

Shipping and Delivery:

  • “Haven't got my phone yet”
  • “Cause I forget the screen pin”
  • “I cannot get the phone to work I even put the Sim in a different phone”

Website/ Application:

  • “Sent a letter to confirm my eligbility says please fill out and sign enclosed application AND THERES NO APPLICATION so I dont even know what the required documents to fax which is the number on letter had to google this one SLICK”
  • “Try to fill out application”
  • “Need application”

Request for Information:

  • “I di not remember pass code”
  • “How to reset my phone”
  • “Checking on my replacement phone”

Cards:

  • “Forgot my pin number to cellphone can't get into my phone”
  • “Mi telefono no carga y semeperdio la simcard”
  • “Sim card locked”

Payments and Charges:

  • “My phone wont charge need replacement”
  • “Phone doesn't work,cant charge it can I use my Coolpad”
  • “Make a payment”

Other:

  • “Trying to put min on my brothers phone”
  • “Internet will not work at all, spoke with two different reps ,done everything the told me to do & IT WILL NOT WORK..., PLEASE PLEASE HELP ME”
  • “It works when it wants to work”

Assurance Wireless Rating Stats

1.9 out of 5 stars
based on 324 reviews
See all 652 reviews reviews

Rating stats

  1. 179 reviews
  2. 72 reviews
  3. 30 reviews
  4. 22 reviews
  5. 21 reviews

Rating trend

About Assurance Wireless

Top 5 Assurance Wireless Products

Account

Top 5 Likes about Assurance Wireless

Promt adding of minutes, Free, Fast adding of minutes, Promptly added minutes, Price

Top 5 Dislikes about Assurance Wireless

Customer service, Not resolving my problem, Lies and no service, Their customer service, Real irratating phone automation always in circles

Summary

Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.

Assurance Wireless reviews and complaints

Assurance Wireless is ranked 161 out of 1866 in Telecommunications category

Area Served

USA

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Assurance Wireless Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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