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Horrible customer service, very uninformed reps, phones are total junk! Assurance is simply scamming the federal government for "service" fees.

Product or Service Mentioned: Assurance Wireless Cell Phone Replacement.

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assurance wireless sent me their new up to date phone to replace my old cell phone which was not a touch phone. Never had a minutes problem out of the old phone just needed a new battery.

They said my phone was dated and they could not replace the battery so they sent me the new phone. Received the phone Nov 4th 2018 and of this date 1/12/2019 I have I have had 3 replacement phones. They are sending junk phones.

Scaming the government. I had since terminated my contract with them!

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