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Garbage phones, garbage service. Twice within less than three months they have shut off my phone without the slightest notice.

Not a text, not a phone call, nothing. The latest time, I called them and they insisted Lifeline shut off the phone but when I called Lifeline they said it was because Assurance Wireless never sent them the paper work to be paid by Lifeline, so Assurance shut it off for non payment. I tried explaining this to them, but the call center from India just kept reading from some script and refused to acknowledge that the error was theirs. I had to spend hours and hours trying to figure out WHAT was wrong, since the only alternative phone service I had was Google voice, and a weak internet service that kept dropping the call right in the middle of the discussion.

Assurance Wireless acts like there is no consequence to the consumer, lie it is no big deal just to make a person go through the entire application process all over again and wait two weeks for a new phone. I will never use Assurance Wireless again. I really despise them for the trouble they have put me through. Fortunately my landlord installed a booster in my apartment that same day since bieng without a phone is a REAL PROBLEM.

So At least I can use Google voice to make business calls while I find another carrier and wait a couple weeks for a new phone. Do NOT use Assurance Wireless. Their phones are pure *** and they are more concerned with bombarding you with ads, and news and make it a real hassle just to unlock your screen to make a flipping phone call.

I needed my phone to make PHONE CALLS, not get news. I was, and still am livid over the hassle they have caused me.

Location: El Dorado Hills, California

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