Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money

Update by user Nov 27, 2018

I apologize but I don't know the meaning of 'url' which you asked me to supply.

Original review posted by user Nov 26, 2018

I had been an Assurance free cell phone recipient for some time. my PIN was

292918. my cell was lost and you sent me a replacement which was a newer model than the one i'd been using for some time. (my program included 250 free minutes each month, as long as i made 1 call per month to keep service active, as well as call waiting, caller ID, 911 access, free calls to customer care). when my new phone arrived, i made several attempts to activate it including calls for help to customer service but, following directions accurately, i could not activate it.

Toward the end of that period, I was hospitalized for total hip replacement. It took all my concentration for one year complete recovery. I had to put more efforts to activate that phone aside. I believe that replacement phone sent to me was faulty as I have never had difficulty with your phone prior to that.

My account information is:{{redacted}}. 12 digit wireless key:{{redacted}}. Assurance wireless phone # 9542034529. I realize some of these details may be outdated and need replacement, but I would greatly appreciate a new replacement wireless phone. I am 68 yrs old, living on S.S. Disability, and another cell would add a great deal to my life.

My landline phone # is still (954)749-1113.

Thank you for your attention and your time.


Lesley vanBacker

2800 N. Pine Island Road, Unit 208

Sunrise FL 33322

Product or Service Mentioned: Assurance Wireless Mobile Phone Service.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: replacement cell phone w/ previous plan.

I liked: Fast adding of minutes, Some associates were helpful.

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