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Assurance Wireless in Newark, New York - STOP CALLS FOR RENEWING WHEN IT ALREADY IS

I renewed my eligibility certification just over a month ago, but I still get 3 calls a week from Assurance Wireless demanding that I renew my certification. When I call the number back the computer hangs up after telling me I am certified through December 31, 2017. And the calls sometimes occur at 2am local time. The least it could do is connect me to a person when I press zero during the call instead of asking if I've lost my phone and hanging up when the answer is no! And what is even worse is that I cannot find another phone number to call the idiots and tell them that waking a disabled person at 2 in the morning is at best illegal...
Newark, New York
#870291
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Assurance Wireless Application Review

Waiting for a form, they said 7 to 10 days. It has been 2 weeks,i called now they sent me another form so have to wait another 10 days. I'll be waiting for almost a *** month. If you don't want to help just tell me.
#800670
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My girl friend got my pass code on the computer jusy by saying mt favorate city this is the worst company got a boost now
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Anonymous
Anonymous

I received a Kyocera ObamaPhone and have had it for three months. This morning, I awoke to no service ( I apparently moved to Saturn ). When I called Assurance Wireless I was ...

#714931
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I've contacted assurance wireless & virginmobile in regard to this & each time I'm given a different reason. First they stated I didn't recertify (I sent them the annual recertification link along with my information so they could see for themselves, where it...
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Anonymous
Anonymous

Same thing is happening to me!

Holley, New York
I didn't like
  • Recertify harrasment
  • Lies and no service
  • Not resolving my problem
#652275
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Assurance Wireless Phone Service Review

I had assurance wireless before and they had done me rite and i had just reapplied for their service. And i know that they will do.me rite again. So wats with all these bad complaints bout them. I have to say if i was them to not give no.one a free phone and mino people that complain bad things bout them so i really. Advise u guys try again and see how it goes
5.0
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Customer service
Diversity of Products or Services
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Warranty
#650030
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Assurance Wireless in Hyde Park, New York - Horrible customer service

I have been calling for months for a replacement phone since mine is lost. They deactivated it while I get a new phone only for them not to send it. They tell me now I need a new account and there are no more phones available to me because its one phone per household. But if it's lost then right now there are zero phones at this household. My fifth call right now and on hold so far 26 minutes! Terrible. Being taken advantage of for a free phone. Too much stress. If I had $ I'd go get a phone but that's why this is suppose to be available.
1.0
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#605730
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Other Product Review

It looks like a scam. They should be ashamed
1.0
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Website
#587028
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Have had the same problem. Instead of a straightforward turnover at the beginning of new cycle (at midnight like regular companies) when topping up, the Assurance people just bank it somewhere until you run out of minutes and cannibalize the card. For $10 I expected to...
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2.0
#538921
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I have a few hundred minutes but no calls go through except calls to CUSTOMER Service. They go through right away. I went to Rochester NY. For the entire trip of 8 hours in the city, I had 5 calls out of maybe 25 calls I tried to make go through. the calls all had dead...
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#483307
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
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