(7 of 868 reviews match)
Assurance Wireless - Customer Care Review from Allentown, Pennsylvania
i have tried repeatly to get a phone througn this company and they are horrble, i apply online and then fax or upload my income and SSDI letter and then in a few days i get. written letter stating that i am not qulified because i never sent my papwork, so the. i tried again and this time i mailed the paperwork to them the same day i did the application and i was denied again stating i didnt send paperwork to prove my income, they didnt even let the mail get to them. this is ridoculous!
Assurance Wireless Phone Service Review
Can't Top up using credit/debit card shows amount but no minutes, having trouble changing pin not satisfied.
I needed a new battery. I was told FedEx delivered it to the front porch of the triplex where I live. The front porch belongs to different tenants. My address, my entrance, my mailbox is on the street which runs along the side of the building . It's a corner...Read more
My experience with Assurance Wireless has been postive. They make changes very easy to do, mostly on your own. I have also had Safelink and can tell you there is not comparison. Safelink is run by Tracfone, one of the most exploitative companies on the planet, hence...Read more
I called Assurance Wireless and told them my phone was stolen while I was in jail and they used all my minutes up. I was told another phone was issued and I'd get it by the 21st of April. (that was on the 16th). It's now the 25th of April, I have no phone nor do I...Read more
My service was cancelled by an incompetent worker at Assurance Wireless! When I called to find out what happened to my service, they said I must have cancelled the service. I explained that that wasn't possible and that I had just added money to my account why would I...Read more
Assurance Wireless in Pittsburgh, Pennsylvania - Service suddenly terminated.
I had assurance wireless service for nearly two years when my service was suddenly terminated. The phone I had stopped working a week before and I had to spend $40 on a new phone and got it hooked up. Maybe this had something to do with it. I called them and they said my address wasn't "government verified". I looked at the coorespondence I had with them and it was for an old address I hadn't lived in for over a year but one digit was wrong. I guess at the old adddress the mailman knew me and delivered it. I attempted to explain this and that I hadn't receive anything from them lately. I don't know if I changed my address when I moved or recertified. I can't remember. So, they terminated my service and said I would apply again even though the wrong address was their own fault. This was after I spent $40 that I didnt have on a new phone.
Do you have something to say about Assurance Wireless? What happened? What can we help you with?