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Assurance Wireless - Customer Care Review from Allentown, Pennsylvania

i have tried repeatly to get a phone througn this company and they are horrble, i apply online and then fax or upload my income and SSDI letter and then in a few days i get. written letter stating that i am not qulified because i never sent my papwork, so the. i tried again and this time i mailed the paperwork to them the same day i did the application and i was denied again stating i didnt send paperwork to prove my income, they didnt even let the mail get to them. this is ridoculous!
1.7
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Diversity of Products or Services
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#925765
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Assurance Wireless Phone Service Review

Can't Top up using credit/debit card shows amount but no minutes, having trouble changing pin not satisfied.
2.0
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Value for money
#920600
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I needed a new battery. I was told FedEx delivered it to the front porch of the triplex where I live. The front porch belongs to different tenants. My address, my entrance, my mailbox is on the street which runs along the side of the building . It's a corner...
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Anonymous
Anonymous

Duh! call fed ex and have your package held at the pickup center. It's your fault for living in a bad area with rotten people not Assurance wireless.

#926766
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My experience with Assurance Wireless has been postive. They make changes very easy to do, mostly on your own. I have also had Safelink and can tell you there is not comparison. Safelink is run by Tracfone, one of the most exploitative companies on the planet, hence...
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Anonymous
Anonymous

you have to be kidding me. this review is probably written by assurance wireless. these guys are absolutely the worst company on earth

3.0
#722808
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I called Assurance Wireless and told them my phone was stolen while I was in jail and they used all my minutes up. I was told another phone was issued and I'd get it by the 21st of April. (that was on the 16th). It's now the 25th of April, I have no phone nor do I...
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1.0
#627347
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My service was cancelled by an incompetent worker at Assurance Wireless! When I called to find out what happened to my service, they said I must have cancelled the service. I explained that that wasn't possible and that I had just added money to my account why would I...
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Anonymous
Nick

I had lifeline with Verizon. No problem for eight years. I closed my account and applied for the free Cellphone. I sent the necessary document copies as I've done with Veriz...

I didn't like
  • Not resolving my problem
#594366
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Assurance Wireless in Pittsburgh, Pennsylvania - Service suddenly terminated.

I had assurance wireless service for nearly two years when my service was suddenly terminated. The phone I had stopped working a week before and I had to spend $40 on a new phone and got it hooked up. Maybe this had something to do with it. I called them and they said my address wasn't "government verified". I looked at the coorespondence I had with them and it was for an old address I hadn't lived in for over a year but one digit was wrong. I guess at the old adddress the mailman knew me and delivered it. I attempted to explain this and that I hadn't receive anything from them lately. I don't know if I changed my address when I moved or recertified. I can't remember. So, they terminated my service and said I would apply again even though the wrong address was their own fault. This was after I spent $40 that I didnt have on a new phone.
#491423
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
All Assurance Wireless Contacts

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