Assurance Wireless - Phone features do not work on my U683CL phone;my name is Charles Edkins A/C # 616-828-****
Phone acted up yesterday with the internet access not working;then this AM no phone service was available "mobile network not available" ;Stopped at Best Buy and the IP department had not luck troubleshooting as everything was set up OK;So please send me a replacement phone ASAP as somebody in this section 8 apartment building has the Covid Virus thus if I feel ill I have no phone service to call the e unit;please make sure that I keep the same phone number 616-828-****;How quickly can I get a replacement? I need to keep at least for awhile to transfer all my emergency contacts.Tech support will be a waste of time since the "geek squad" already trouble shot the phone
Please write back via e mail at chasle9@***.com do not try to call as it does not work no phone calls texts..............................HELP
User's recommendation: Do not expect too much;nothing has happened from them;the phone is less that a year old;I am a 70 yr old disabled retiree with no workable phone at all with several serious ongoing illnesses;it has been reported that 1 of these tenants has the Covid virus so we are all deathly afraid;without a phone how do I call and EMT?
Location: Grand Rapids, Michigan