The free phone they give you is defective, only partially usable, sometimes...when it feels like it. Drops calls, sometimes won't dial, hides messages, goes haywire in a city, screen blacks out, freezes up...
Once it even dialed a call BY ITSELF--I was across the room! I have never used even close to all of my data because it won't load ANYTHING! Ever. Anywhere.
I have lost years off my life with this "free" phone. And almost been in crashes trying to use GPS. I have a 5 year old $9 tracfone that performs much better than this. They have "reset" it many times.
They will only replace it with the same exact defective model. (It is not just my phone--other people have the same problems with it) They want you to pay $20 to upgrade to an actual usable phone. This phone is so unreliable that it doesn't qualify as a phone. You cannot trust it.
I will be filing a complaint with the government, because this is almost a scam at this point. Other services offer a phone that is at least functional.
Product or Service Mentioned: Cell Phone.
Reason of review: Damaged or defective.
Preferred solution: I want them to give people a phone that works. And if this one doesn't then replace it with A DIFFERENT MODEL that does. They know this model sucks. I have a written response from them saying my only option is to BUY the model that DOES work..
I liked: Customer service is fairly reachable and knowledgeable, Promt adding of minutes.
I didn't like: Not resolving my problem, Phone is unusable and defective.