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I received a LIFELINE phone through Assurance Wireless. I have had the phone and service for, as of Sept.

26, 2019, 3 months. The service was suppose to be reset/reloaded on Sept. 26 or 27, but never did. I went on the website and looked at my account, it stated that my account is passed due, I need to add money or top up, until then I cannot use my phone.

When I first revieved the phone it was active and the second month it was reset/reloaded as normal. This month Sept. 2019, phone is shut off. I called 611 to find out what was going on, the 611 automated service stated that I am no longer eligible for LIFELINE.

I haven't done anything different from previous months, what the *** I have emailed assurance and each time I get their auto response email. I included 2 screenshots, the first is of my account and the second is the email from assurance wireless, all 3 emails from assurance say the same thing.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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Guest

Same problem here. They are scammers report them to the FCC and the public utilities commission. I did and they told me they are looking into the matter because of many complaints like this.

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