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1.0

I have a ZTE smart phone that I can't hear on so they sent me a ANS phone. No one at Assurance Wireless was willing to help me learn how to activate it & use it.

I can't find a ANS guide on the Assurance Wireless website or anywhere online. It's very frustrating that Assurance Wireless won't help customers when they need help. I've been dealing with this for years. There cheap phones break or malfunction & they refuse to replace them unless you really push them too.

I'm almost ready to give up & go back to my flip phone. I wouldn't recommend ever using Assurance Wireless because they don't care about their customers & customer service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Assurance Wireless Cons: Cust serv needs 2 b better or b remove as lifeline providers.

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Guest

Person may not have the funds to buy a phone and regular wireless service.

Guest

Just a buy a regulsr phone that younwill have to pay monthly vor problem solved you ppl want anfree phone service and yet you still complain

Dick Deu
reply icon Replying to comment of Guest-1494339

I think I've seen another out of touch comment of yours on this site and replied to it, but I'll say it again. I hate ignorant, dismissive, condescending, tone deaf statements like yours.

People have every right to provide positive feedback and negative feedback (aka "whine and complain") about the company and its services. If it was that easy, the poor would be able to afford more expensive and higher-end services, but they can't because they're poor! You obviously speak from a place of privilege. Whether the services and phones are free or paid, there's no excuse for *** poor customer service and products.

On top of that, it's not truly free if it's taxpayer-funded. Not that you care, but many who are consumers of Lifeline services are not as "entitled" and "lazy" as you may think. Most of them are down on their luck, lower class citizens, elderly and disabled people who are on fixed incomes, and even homeless individuals. No one is demanding top of the line service or fancy products, but something that is adequate and effective.

Unfortunately, there are a whole lot of customers experiencing technical difficulties with their phones and services. The ratings and reviews on this site tell the story. There's a problem when a unit cannot even perform its primary job/function properly. The fault lies on the company and manufacturers, not the consumers who use the phones.

Most of the complaints are valid and where there's smoke there's fire. Too many people like you are too quick to judge and have a superiority complex, which is far too common and partly explains why society is the way it is.

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