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Hieu Joa

Transfer my service

Top question

How do i switch my service to another phone

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3 comments
Glenna D Mhm

. I got no such options . Agent says I have lifeline that govt says unlimited free but reloads as ACP. Now cut off mid month! Disabled can't call 911

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Garry Leigh

Telecommunications Expert

According to the Assurance Wireless help centre, to transfer the service from one phone to another one:
  • open assurancewireless.com on your computer;
  • select Account Login;
  • enter your Assurance Wireless phone number and Account PIN;
  • go to Account Overview on the My Account page;
  • select Swap Phones from the choices listed under I Want To;
  • follow the on-screen instructions to enter and verify your ESN/MEID number (you can find the ESN/MEID number under the battery after removing the cover).

Please note that if switching to a new plan at the same time when transferring to a new phone, you should be prompted on how to switch plans. Assurance Wireless should transfer your phone number and account balance to a new phone. Your phone should work after you’ve activated the device and it completes all updates.

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Guest

I have a faulty ANS phone which was issued to me by Assurance Wireless and I would like to transfer my services to a more workable ZTE phone or an older model Freedom Phone; both of which are workable and more suitable to my needs in a cellphone.Type your message here

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Sarah E Gdb
Verified Reviewer

I signed up for the acp n lifeline

Got locked out of my old email n got a new one estepsarah6@***.com. n just wanted to see if I was getting a ljken sent

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Sarah E Gdb

How do I know If I'm getting a phone THROUFN lifeline and acp bc I have a new email other than the one I used

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Jessica S Smt

How do I receive a replacement phone

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1 comment
Guest

I have an Assurance weirrless phone that does not work!!!!! It didn't come with instructions and it was not activated at all. Igot it activated but haven't been able to make any calls. How do I get a replacement phone that I can actually use????

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Linda M Wcy
Verified Reviewer

Why would I get text but no phone calls

I can text but I can't make a call

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1 comment
Guest

Go to settings>tap system>tap about phone>tap status>scroll to service state see if it says Voice In Service/Data in Service Mobile network state Connected. On My phone number you see your number. If you don't see that go back to about phone and tap on system update and tap Update Profile. Wait until you get The device has been activated and tap okay until it turns yellow. That should reset your phone for regular use. If that does not work call costumer service at 1-88*-***-****.

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Jimelle B
Verified Reviewer

How do I get my service to work I'm having problems my account has been compromizefd

No dial tone. Phone is not working. it is a replacement..Still not working.

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1 comment
Garry Leigh

Telecommunications Expert


Unfortunately, Assurance Wireless does not provide any information about what you should do if your account has been compromised. Please contact the Assurance Wireless customer care team for assistance. You may reach out to them at 1-88*-321-5880 from a different phone or send them an email via the support form on the PissedConsumer website.

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Alegria D

Why is it saying unable to log you in

It just saying "unable to login you in"

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1 comment
Garry Leigh

Telecommunications Expert


According to the Assurance Wireless FAQ page, if you do not remember your Account PIN:
  • Go to assurancewireless.com and click on Account Login;
  • Click on Forgot Password?;
  • Enter your Secret Answer. Your Secret Answer is the response to the question you answered when you first applied for Assurance Wireless.

If you still cannot go online, you can call Assurance Wireless Customer Care at 1-88*-321-5880 and a representative will assist you.

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Nathan K Vhb

can i change my cell phone from assurance wireless to safe wireless.

The reason I want to change because the service on my my cell phone do not woek well when I rercieve phone call.

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1 comment
Garry Leigh

Telecommunications Expert


Unfortunate, assurancewireless.com does not provide any information on how to change your cell phone from assurance wireless to safe wireless. However, you may always contact Assurance Wireless Customer Service by phone at 1-88*-898-4888 and ask for assistance.
You may also try to contact the Assurance Wireless Customer Service representative via the support form on the PissedConsumer website.

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Linda B Yge
Verified Reviewer

Why was my new phone activated before I got it

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1 comment
Garry Leigh

Telecommunications Expert

According to the Assurance Wireless faq section, new customers who sign up with a representative in their neighbourhood should receive Android smartphone from the representative who should help them activate it. Otherwise, the Assurance Wireless service should be activated by the customer:
  • Press and hold the Power Button to turn on your phone;
  • Allow hands-free activation to connect the phone to the Assurance Wireless network and then allow the phone to check for any updates. The phone should power off;
  • After the phone turns back on, it may ask you to customize your phone. You may need to skip the setup screens and complete Step 3 first;
  • Dial 611 and follow the recorded directions;
  • When prompted, enter your Assurance Wireless Account PIN – it can be found at the top of your Assurance Wireless approval letter.

Unfortunately, Assurance Wireless does not provide any information about the cases when customers receive the phones with already activated service on the company website. Please contact the Assurance Wireless customer care team for assistance. You may reach out to them by phone at (888) 898-4888 or via the support form on the PissedConsumer website.

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DOROTHY G Sfx
Verified Reviewer

what day of the month are my minutes added to my phone ?

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1 comment
Garry Leigh

Telecommunications Expert

According to the 'How to Add Minutes Assurance Wireless Phones' article posted at freegovernmentcellphoneguide.com, if you have an Assurance Wireless phone, you should receive 1000 voice minutes, unlimited talk and text, 50 MB and 2 GB Broadband monthly, each month. When your minutes run out, you will need to purchase additional airtime to get you through the month.
To get more information about your Assurance Wireless's cell phone program, please contact the Assurance Wireless customer care team by phone at (888) 898-4888 (toll-free number) or via the support form on the PissedConsumer website.

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Paul W Skb

What time does customer service open

I locked my phone with a pattern and can't get in contact with customer service don't know what time you all start answering the phone's either. Very frustrating

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1 comment
Garry Leigh

Telecommunications Expert

According to gethuman.com, Assurance Wireless customer service is available 24 hours 7 days a week. Best time to call: 8:15 am.

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tearia m

how can i get my refund

my phone stop working on me

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1 comment
Garry Leigh

Telecommunications Expert

According to the Assurance Wireless Terms & Conditions, devices purchased directly from Assurance Wireless can be returned within 7 days of purchase. The company does not provide any refunds/credits for any unused data, including if Assurance Wireless service is cancelled.
However, customers can dispute charges in writing within 60 days of the date Assurance Wireless deducts the charge from your account balance.
To get more information about the Assurance Wireless refund policy, please contact the company customer care team by phone at (888) 898-4888 or by email at ourteam@assurancewireless.com.

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Nea Cnl

can i fax my application instead of mailing it

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1 comment
Garry Leigh

Telecommunications Expert

According to the Assurance Wireless FAQ page, you can apply for Assurance Wireless Lifeline service by the following ways:
  • Apply online on the company website;
  • Contact to the Assurance Wireless customer service representative in your neighbourhood to get the detailed instructions.

The Assurance Wireless faq page also states their customer care fax number: 1-87*-877-3291.

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calvin a Mki

how do i get my puk code

I broke my phone I cant turn it on an I puk lock it an tried to put my sim card in a nother phone

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1 comment
Garry Leigh

Telecommunications Expert

In order to get your puk code, you should consult Assurance Wireless customer service by phone at 888-32*-588.

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Elaine L Pqd

I need another phone, do I call you or order online, what are your hours to call ??

The part at the bottom where I put in my charger to charger is damaged, I need a whole new phone.. I may need to talk to someone, what are your hours, I can use my granddaughters phone when she gets off, I have questions too...

#1 I have minutes on broken phone, what happens to my minutes, I am a senior and get 350 free minutes. #2 I spoke with someone about a SMARTPHONE upgrade, they said 5.00 plus fees and I get to keep the same number, which is good..WHAT ARE YOUR HOURS, I THINK I SHOULD TALK TO SOMEONE .. THX...

My phone is dead, can't be charged !!!!!!!!!!!!!! ..I AM NOT A PISSED CUSTOMER, SEND HOURS TO MY E-MAIL

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1 comment
Garry Leigh

Telecommunications Expert

According to gethuman.com Assurance Wireless customer service is available 24 hours 7 days a week. Best time to call: 8:15am

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Meldrid C

Online application

Hi, I am trying to enroll our client for cellphone and internet but when I submitted the online application, a note said it cant process since SSN number and name cant be verified (SSN4). What does this mean?

I checked the name and the SSN they are correct. But tried several times and I got the same thing. How can I help our client submit an application.

By the way, she only has medicare and SSDI. can she qualify?

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Garry Leigh

Telecommunications Expert

As stated on freegovernmentcellphones.net, Assurance Wireless online application contains the following sections:
  • Personal Information (name, home telephone number, street address, city, state, and zip)
  • Program-Based Eligibility (when you participate in a government assistance program)
  • Income-based Eligibility (when you are qualifying based upon your low-income)
  • Signature (you are certifying that you are telling the truth)

Please contact the Assurance Wireless support to get more information about the SSN note.
According to the Assurance Wireless help center, medicare is not acceptable to qualify for the Assurance Wireless public assistance programs. To get more details, please call at 1-88* 321-5880 or speak to the company representative in your neighborhood.

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Elizabeth G Zqk

I lost my assurance phone & dont have my account pin Tried calling the number said they would send me a text with my pin # twice

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1 comment
Garry Leigh

Telecommunications Expert

According to the Assurance Wireless FAQ page, if you lost your Assurance Wireless phone you should call their customer service at 888-32*-588. You may be charged for a replacement device and shipping.

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Lois B Een

How can I get a government upgraded phone?

My phone is an Alcatel one touch phone and the numbers are all faded.

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Garry Leigh

Telecommunications Expert

According to resettips.com, the Assurance Wireless phone upgrade is possible for a California resident who owns a basic feature phone. You should call Assurance Wireless customer service at 1-88*-321-5880 to check if you qualify for an upgrade or to see if you can upgrade your basic phone to a better smartphone.

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Lamona L

How can I cancel my number

I lost my.phone

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1 comment
Garry Leigh

Telecommunications Expert

According to the Assurance Wireless faq section, if you lost your Assurance Wireless phone, you should call their support at 1-88*-321-5880 so no one else may use your remaining account balance.
As stated on quora.com, to cancel your Assurance Wireless account, you should call 1-88*-321-5880 and tell a customer manager about your problem that you want to deactivate your assurance wireless phone.

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Anthony P Xom

How do I get a new phone

I lost my phone last week, and I need to get a new one they won't give me a new phone where I got my phone, they said I have to go online to get a new phone. The phone # of the phone I lost was 707975****(

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Garry Leigh

Telecommunications Expert

According to Assurance Wireless help center in order to get a new phone, you should
  • Start at assurancewireless.com
  • Click on the MyAccount tab and select Account Login
  • Sign in to your Account and click Submit
  • Scroll down and click on SHOP FOR A PHONE! This will take you to the Assurance Wireless Web Store.

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Jean V Trm

How can I get a new phone?

I need a new phone. I have had it for a long time.

Only way I use it is to keep it plugged in and put it on speaker. I have emailed three times and don't know how to contact someone by phone.

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1 comment
Garry Leigh

Telecommunications Expert

You may call Assurance Wireless customer service at 888-321-5880

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