Assurance Wireless Questions and Answers
Transfer my service.
How do i switch my service to another phone
I signed up for the acp n lifeline.
Got locked out of my old email n got a new one estepsarah6@***.com. n just wanted to see if I was getting a ljken sent
How do I know If I'm getting a phone THROUFN lifeline and acp bc I have a new email other than the one I used
How do I receive a replacement phone.
I have an Assurance weirrless phone that does not work!!!!! It didn't come with instructions and it was not activated at all. Igot it activated but haven't been able to make any calls. How do I get a replacement phone that I can actually use????
Why would I get text but no phone calls.
I can text but I can't make a call
Go to settings>tap system>tap about phone>tap status>scroll to service state see if it says Voice In Service/Data in Service Mobile network state Connected. On My phone number you see your number. If you don't see that go back to about phone and tap on system update and tap Update Profile. Wait until you get The device has been activated and tap okay until it turns yellow. That should reset your phone for regular use. If that does not work call costumer service at 1-88*-***-****.
How do I get my service to work I'm having problems my account has been compromizefd.
No dial tone. Phone is not working. it is a replacement..Still not working.
Unfortunately, Assurance Wireless does not provide any information about what you should do if your account has been compromised. Please contact the Assurance Wireless customer care team for assistance. You may reach out to them at 1-88*-321-5880 from a different phone or send them an email via the support form on the PissedConsumer website.
Why is it saying unable to log you in.
It just saying "unable to login you in"
According to the Assurance Wireless FAQ page, if you do not remember your Account PIN:
- Go to assurancewireless.com and click on Account Login;
- Click on Forgot Password?;
- Enter your Secret Answer. Your Secret Answer is the response to the question you answered when you first applied for Assurance Wireless.
If you still cannot go online, you can call Assurance Wireless Customer Care at 1-88*-321-5880 and a representative will assist you.
can i change my cell phone from assurance wireless to safe wireless.The reason I want to change because the service on my my cell phone do not woek well when I rercieve phone call.
Unfortunate, assurancewireless.com does not provide any information on how to change your cell phone from assurance wireless to safe wireless. However, you may always contact Assurance Wireless Customer Service by phone at 1-88*-898-4888 and ask for assistance.
You may also try to contact the Assurance Wireless Customer Service representative via the support form on the PissedConsumer website.
Why was my new phone activated before I got it.
- Press and hold the Power Button to turn on your phone;
- Allow hands-free activation to connect the phone to the Assurance Wireless network and then allow the phone to check for any updates. The phone should power off;
- After the phone turns back on, it may ask you to customize your phone. You may need to skip the setup screens and complete Step 3 first;
- Dial 611 and follow the recorded directions;
- When prompted, enter your Assurance Wireless Account PIN – it can be found at the top of your Assurance Wireless approval letter.
Unfortunately, Assurance Wireless does not provide any information about the cases when customers receive the phones with already activated service on the company website. Please contact the Assurance Wireless customer care team for assistance. You may reach out to them by phone at (888) 898-4888 or via the support form on the PissedConsumer website.
what day of the month are my minutes added to my phone ?
To get more information about your Assurance Wireless's cell phone program, please contact the Assurance Wireless customer care team by phone at (888) 898-4888 (toll-free number) or via the support form on the PissedConsumer website.
What time does customer service open.
I locked my phone with a pattern and can't get in contact with customer service don't know what time you all start answering the phone's either. Very frustrating
. I got no such options . Agent says I have lifeline that govt says unlimited free but reloads as ACP. Now cut off mid month! Disabled can't call 911
Please note that if switching to a new plan at the same time when transferring to a new phone, you should be prompted on how to switch plans. Assurance Wireless should transfer your phone number and account balance to a new phone. Your phone should work after you’ve activated the device and it completes all updates.
I have a faulty ANS phone which was issued to me by Assurance Wireless and I would like to transfer my services to a more workable ZTE phone or an older model Freedom Phone; both of which are workable and more suitable to my needs in a cellphone.Type your message here