This company is engaged in an obvious bait and switch scam and they really enjoy tormenting poor people. I have submitted four applications and each time they have denied receiving them by email.
Upon submission of the last application, they informed me that they were mailing me an "application for an application", despite the fact that applications are available on their website. My advice is to file a complaint with the Federal Trade Commission which you can do online.
Maybe if enough people file complaints, something will be done. It is also possible to file a complaint with your Congressman online, since this is a taxpayer supported service.