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Assurance Wireless - Need my account number

No one answered my call an what I need is not on the automated system
2.9
Details
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
#1402896
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Assurance Wireless - Customers services really sock

kennedy your representative, cut off when am teying to wxplain my problem
#1400876
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Assurance Wireless - Bad been cut off 3 times,

am been trying to contact with customer service to claims the product, am they cut off. telling me something is wrong..
#1400874
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Not good like they used to be. Their 2G/3G basic phones worked and lasted longer. Their new UL40 android phones have bugs, and software doesnt work always perfectly. Phone powers off after tryong to get on browser. Have been sent a couple of replacement phones already....
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1.5
Product
I liked
  • Its free service
  • Fast adding of minutes
  • Promptly added minutes
I didn't like
  • Customer service lies
  • Lot of things
  • Terrible selection of phones to purchase
#1399911
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Assurance Wireless - Can't make any calls

Phone won't let me make any calls
5.0
Details
Style and Design
Product
#1398910
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I qualify for Lifeline free phone service because I'm physically & medically disabled and unable to work. The Lifeline service is a godsend... WHEN IT WORKS. After having my Lifeline service and phone number transfer FUBARed by Safelink in California, I chose Assurance...
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1.6
I liked
  • Unlimited talk and text plus sufficient data
  • Easy to apply for lifeline service thru them
I didn't like
  • 25 dollar return fee if phone broken
  • Terrible selection of phones to purchase
  • Cannot bring your own phone
#1398501
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In Butte County California, near the Camp Fire- trying to stay up-to-date as to where the fire is, whether evacuations have been ordered, to where I might go if one has been, what roads are closed and just basic emergency information, but phone, text, data and wifi...
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1.0
I didn't like
  • Customer service being more obstructive than helpful
#1398088
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hi im robin anders I have had my assurance wireless phone foe five years now its dying on me can I get a free replacement phone I cant charge it anymore it is dropping calls and the signal I cant use the internet anymore it is starting to drive me batty I have to...
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5.0
I liked
  • I have enjoyed my phone and the service is great
#1397679
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If we all submit complaints about assurance wireless maybe we can make a difference! This isn't fair the only phones they are allowing their customers to use cost 80$ Or more the exact model sold at the store ! PURE EVIL!!!! I don't have 130$ to spend on a new phone...
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1.2
Product
I didn't like
  • Product reliability
  • Customer service behaviors are condescending
  • Bad phone choices
#1396630
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Contact Assurance Wireless

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
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Assurance Wireless - Enough

First of all assurance wireless sucks and I'm going back to qlink I get a 1000 minutes a month not *** 350 and if I need more I have to pay sometimes I don't have money to pay for it so wth that by assurance!!!!!!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1396100
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