Assurance Wireless
Assurance Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Assurance Wireless has 2.0 star rating based on 1177 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Assurance Wireless to a friend or colleague.
- Rating Distribution
Pros: Free, Its free service, Service is free with lifeline.
Cons: Customer service, Not resolving my problem, Cust serv needs 2 b better or b remove as lifeline providers.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Assurance Wireless has 2.0 star rating based on 1177 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Assurance Wireless to a friend or colleague.
- Rating Distribution
Pros: Free, Its free service, Service is free with lifeline.
Cons: Customer service, Not resolving my problem, Cust serv needs 2 b better or b remove as lifeline providers.52% of users think that Assurance Wireless should improve its Customer Service.
41% of users say that they might use Assurance Wireless in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I would NOT RECOMMEND ASSURANCE WIRELESS!", "safer securites", "Stay away from", "Avoid at all cost", "Avoid Assurance Wireless".
Most users ask Assurance Wireless for the delivery of goods as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Assurance Wireless Reviews
"Deletion of phone number without permission"
While talking to a customer service agent for the fifth time trying to resolve an internet connectivity issue with my phone, the agent simultaneously deleted...
"You guys requested my phone be returned to yall"
Not only does the stupid website tell you that they answer 24/7 but they close at 7pm! No help whatsoever and they asked for Sim card to be returned to them so...
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Verified Reviewer |
La Joya, Texas
No rate because I could never get ahold of anyone and my calls kept getting hung up on
I hope I never have to deal with that company ever again. No live person only answering machine and they kept hanging up
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Verified Reviewer
Resolved: Deletion of phone number without permission
Company fixed the issue and I have been provided with apology. After repeated requests, Assurance restored my original phone number which had been changed without my permission after an interaction with a customer representative concerning an Internet connectivity problem.
While talking to a customer service agent for the fifth time trying to resolve an internet connectivity issue with my phone, the agent simultaneously deleted the current phone number assigned to my account, issued a new number, and ended our call. Subsequent attempts to restore the previous phone number failed.
- Affordable
- Comprehending customer service representatives
Preferred solution: I would like my old phone number reactivated to my account.
User's recommendation: Avoid Assurance Wireless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Joya, Texas
You guys requested my phone be returned to yall
Not only does the stupid website tell you that they answer 24/7 but they close at 7pm! No help whatsoever and they asked for Sim card to be returned to them so u never received anything. Nothing but lies with Assurance wireless!!!
User's recommendation: I would NOT RECOMMEND ASSURANCE WIRELESS!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I Need A Full Refund
I was using Assurance Wireless. I had topped up $35.
They shut my service off a few days after I had topped up. I still had service and data available to me, but again, they shut my account down. I want my money back or some kind of compensation. This is ridiculous.
Their excuse was that I can't get my money back because it's already been converted into data. Nothing makes sense.
- Simple
- Convenient
- Deceitful
- Inconsistent
- Untrustworthy
Preferred solution: Full refund
User's recommendation: Use At Your Own Risk!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hacked account
its okneed more protection
My Lifeline account is being used, and I don't know what to do to secure my information. Do I need to get another account or talk to someone?
- Phone service
- Cheap phone
User's recommendation: safer securites
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven't had service in a week for 2nd month.
I used to use their free service from 2018 up until around September this year. Then, I purchased their 'data peace of mind plan' when the ACP ended.
I've used it for three months, with two of them having no service for an entire week. I've contacted customer service many times and they informed me that the issue is due to an outage from a tower in my area. They said they'd put in a ticket to fix it and have been doing the same troubleshooting repeatedly. They've also told me that they've switched my tower several times to no avail.
But wait, my mother has the same phone, just a year older, and the same service. She's in the same area and all of her services work. I find it pathetic.
The first time was supposedly because of a snowstorm. I haven't heard any explanation for this time...
Preferred solution: My LTE/ data services back on asap!!!! I'm homeless at the moment and need it!!!
User's recommendation: Avoid at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelled without cause
I am handicapped and need my phone. I was told my phone was disconnected because I had not used it in a month.
I had used it the weekend before this to schedule a ride in order to get out of the house. So, I had used it according to the agreement, but it was stopped. I have to have a phone. I have to call my doctors.
I don't have the leisure of not being in touch with other people. This is *** And so is the service! I did not purchase this service.
Jean Perry. Bessemer, AL.
- Free service with free phone
- No notification about discontinuing service
Preferred solution: My service restored and an apology for discontinuing my service.
User's recommendation: Do not use this program if you can avoid it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesville, Louisiana
Need help
I've had my phone for a long time and my screen is broken. How do I get a replacement?
I'm afraid the screen will cut me or short out. Why can't someone help?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesville, Louisiana
Where is customer service? No where to be found.
I've have my phone for several years and the screen is broken.. can I get a new one? Why don't you ever update the phones?
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Verified Reviewer
***** - THE ASSURANCE WIRELESS COMPANY ARE A BUNCH OF LIARS!! - *****
AFTER OVER A MONTHS WORTH OF AGGRAVATION AND MYSELF FILING A MULTITUDE OF COMPLAINTS AGAINST THEM. THEY FINALLY SENT ME A REPLACEMENT SMARTPHONE AND ANOTHER S.
I. M. CARD. HOWEVER THE PHONE THAT THEY SENT ME ONLY HAS 16GB'S SO THE STORAGE IS ALL FILLED UP ALREADY.
THE OTHER PHONE THAT I HAVE FROM THEM HAS 32 GB'S - TWICE AS MUCH MEMORY STORAGE. AND THERE IS NO CHARGING LIGHT ON THE TOP OF THE PHONE.
AND THE CHARGER PLUGS INTO THE TOP OF THE PHONE WHICH IS WEIRD. SO I NEED TO PURCHASE A BRAND NEW MOBILE UNLOCKED SMARTPHONE WITH MUCH MORE ROM MEMORY STORAGE AND A NEWER OPERATING SYSTEM.
***** - TODAY ON OCTOBER O9TH - WEDNESDAY - 2024 - I RECEIVED AN EMAIL FROM PISSEDCONSUMER AND THEY SAID THAT ASSURANCE WIRELESS REFUSES TO READ AND ACT ON MY COMPLAINT(S) AGAINST THEM.- THEY ARE ALL A BUNCH OF LIARS AND AN UNSCRUPULOUS COMPANY. ASSURANCE WIRELESS GO BACK AND LISTEN TO MY PHONE CALL(S) RECORDINGS FROM SEPTEMBER 28TH - SATURDAY - 2024.
- THEREFORE BEING THAT ASSURANCE WIRELESS IS ANOTHER LYING COMPANY IN WHICH I HAVE ***NO*** TOLERANCE FOR - I WILL CONTINUE TO FILE A MULTITUDE OF COMPLAINTS WITH VARIOUS AGENCIES AND GOVERNMENTAL AGENCIES.
- THANK YOU. - *****
Hi Assurance Wireless,
My name is Mr. Martin Weiss. I have had a problem with my Assurance Wireless smartphone. So, on September 28th, Saturday, 2024, I called the Assurance Wireless main customer service number. I called in order to discuss the problems that I was having with the phone. I spoke with a very nice representative. She was very sweet. She was trying to be helpful to me. I explained to her my situation and the representative promised me that Assurance Wireless would be sending me a new smartphone. She stated, 'It will take 5 to 7 working days to receive the phone.' She provided me with a confirmation number. So I wrote down that confirmation number and inputted it into my phone.
Yesterday, October 04th, Friday, 2024, I called back the Assurance Wireless main customer service number in order to find out the status of the shipment of the phone and to get the tracking number. When I called yesterday, I gave the representative and Assurance Wireless the confirmation number that was provided to me on September 28th, Saturday, 2024. The Assurance Wireless representatives, supervisor, and company all lied to me and said that what transpired on September 28th, Saturday, 2024, never happened. They all lied to me and they reneged on Assurance Wireless promise to send me a new smartphone. Assurance Wireless, go back and listen to the call(s) recordings and that will actually verify what I am explaining to you is completely truthful.
So, because Assurance Wireless, their representatives, supervisors, etc. is a lying and unscrupulous company, I will be forced to take action against Assurance Wireless and file a multitude of complaints with various agencies and governmental agencies.
Mr. Martin Weiss
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
My phone is turned off I never applied with anybody else
You turned my phone off for no reason saying I applied with someone else so I guess I will now for sure pretty sorry organization
User's recommendation: Stay away from
New York, New York
Customer service number not responding
What they can do is answer the phone for customer service. When customers have issues with their phone, they have to be confident and know that if they ever need contact customer service, that they'll be accommodated in some way.
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Verified Reviewer |
Jasper, Alabama
I send all my info to assurance & it was sent back return to sender. So I’m going with Q link which I had before
Very very bad company. I wouldnt recommend them to anyone
Thank you for this website. They are it impossible to use there company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
NEVER GOT MY PHONE NOR SERVICE
How can Lifeline JUSTIFY these people being on their list of available phone companies that NEVER give service, the phone, never respond to emails or calls!!! BAD BAD FRAUD COMPANY!
User's recommendation: go SOMEWHERE Else!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Because no signal phone is crap you set me no one can use that crap and i never wanted to leave sage like the application was never sent to you
Because I never wanted assurance, you took me from Sage Link, sent me a piece of crap that no one can figure out - 56 crap... And I get no signal to even make a call where I live.
Remove me from your list and even if I press 5, I don't know the number.
No one can activate the phone, no call has been made on it and I don't have a bar of service. Good luck.
User's recommendation: run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
U have been waiting for like almostv2 hours I never waited this long this is very important I need help
I am trying to change my phone number because I was breached and hacked. Not just once, I need to change my number and I want it private so my number doesn't show up anywhere.
This is also because Google doesn't want to delete my account. That's right, so I need help now to change my number quickly, please.
Preferred solution: Just help with my problem on changing my number being unlisted
About
, , , ,
Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.
Assurance Wireless is ranked 323 out of 2056 in Telecommunications category
USA
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My issue with Assurance changing my phone number without my permission has been resolved. On December 12th I contacted customer service about porting my old number to a different phone service provider and was informed that my old number could be restored to my Assurance account.
I agreed and within 5 minutes my old number was restored!! Ed F