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We started w/Assurance way back in 2011. My first phone was a TINY Kyocera smaller than a cigarette box (still works). I can honestly say we were pretty satisfied w/their customer service, and they had a wide selection of phones (unlike today).Only got 250 free minutes...
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2.9
I liked
  • Coverage area
  • Value for the money
I didn't like
  • Bad phone choices
  • Poorly trained customer care
#1241039
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Assurance Wireless - WORST EVER!!!!

Wow, where do I start?! Garbage phone lasted MANY 1 month, reception was worst then 2 tin cans and a string, customer service wasa JOKE, cancelled other company to go with them, now contract ully bound. AVOID LIKE THE PLAGUE!!!!!!!
#1237649
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I got my phone 03-17-2018 and it had a malfuction. I called to let them troubleshoot my phone on 4-16-2018. The operater told me to wait 48 hours and call if it was still acting up and that my minutes would be on tomorrow 4-17-18. However I have not recieved my minutes...
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1.0
#1237044
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Assurance Wireless - They suck, period. Phones suck ,service sucks period! Go els

Wont replace junk phone? More like piece of junk hunk of plastic. Bought new phone but they say not compatible to their obsolete system. Go figure.
#1235060
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Assurance Wireless - I need to change phones

nothing yet, I was trying to call them
4.0
Details
Style and Design
#1228829
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So over the fraud of assurance & Virgin Mobile- Will call the FCC & BBB. ZTE was 1st cell- JUNK froze in 10 min then would not make a call. 2nd Cell ANS was black & white screen with lines. Never activated it do to non working screen.... 60 days later still only used...
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#1228124
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Assurance Wireless - Stole Phone

I need a replacement phone sent to 630 Park Ave Peoria il 61603 my phone was stolen
#1227105
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Assurance Wireless - They Suck

I have been trying to activate my phone for 2days and every time I call I can't understand the person I am talking to. Why can't you talk to people that speak English
3.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1226710
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I got a new replacement phone about a year ago since old phone would no longer hold a charge. Well, the replacement phone was even worse than the first one was. Fully charged phone goes dead after one text or quick phone call. Than when you try to call them, you either...
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1.6
I didn't like
  • Customer service and replacement of faulty equipment
#1226030
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Contact Assurance Wireless

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
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Assurance Wireless - Chic was stupid

Assurance Wireless - Chic was stupid
I tried to verify whether a pin was unused for a customer to do a refund at Family dollar. So i could do a refund cause he was sold the wrong company card. He needed access wireless and was sold assurance by my cashier.
2.0
Details
Website
#1225542
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