Assurance Wireless Reviews

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Assurance Wireless - ZTE Quest is junk
Users signing up with Assurance during the last part of 2017 are getting the ZTE Quest Android phone, though they actually list several other phones as being offered. The Quest is a cute looking phone but actually rather terrible, very slow, prone to crashes and freeze...
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27 comments
#1928918

slow the roll! assurance after richard sold out started using phone with pre installed malware.

I have them for 15 years and i can HONESTLY SAY,, YES THEY SUCK HOWEVER, I still have MY ORIGINAL KYOCERA FLIP PHONE FROM 15 years ago.

after 14 years they finally talked me into updating to a new android(they were after me every year to do this but,, I refused) I instantly called them and DEMANDED THEY RE ACTIVATE MY old Kyocera and after threatening to hunt them down and beat them to a pulp they did reactivate my 15 year old kyocera that has been dropped in the mud, the toilet smashed and various other accidents, it is cracked scratched and has part of the back missing but it works like a charm and I have NEVER had an issue with this phone or the service that I recieve with this phone. My HEART GOES OUT TO ALL that have the android models like umx, zte,They are junk and you have been officially screwed.

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ID
#1136763 Review #1136763 is a subjective opinion of poster.
Product
Zte Quest N817 Cell Phone
Reason of review
Bad quality
New Reviewer
I've had service with this company for 3 months now I've used the phone a couple of times I can't get a hold of anyone at the company they keep on sending me a reapplication telling me that I qualify for this free phone, however I already have it the most disorganized...
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ID
#2883421 Review #2883421 is a subjective opinion of poster.
Pros
  • Nobe
Cons
  • Cust serv needs 2 b better or b remove as lifeline providers
  • Lies and no service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to suspend phone because lost

Have tried about 6-7 times to get phone service suspended because phone was lost and cannot contact them because do not have alternate phone to call. Unable to do online, and cannot get anyone to verify that it has been done. They are super anonymous and difficult to reach and get a response back without phone. Go round and round in circles and no one does anything, or replies. Yet, supposed to contact within one day that phone is lost.

User's recommendation: Terrible on customer service and unable to reach without alternate phone.

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ID
#2883063 Review #2883063 is a subjective opinion of poster.
Product
Apple Iphone 6s Cell Phone
Loss
$167
Preferred solution
My service suspended and info on what to do next if phone is not returned
New Reviewer

Need to speak to rep asap

Need to speak to agents about getting my services back on asap I would like to speak to a live representative
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ID
#2869748 Review #2869748 is a subjective opinion of poster.
Preferred solution
Service

My phone is being hijacked.

I too have this preinstalled malware. It takes over my phone so that I am unable to make a call. I find this very serious because the main reason I have a phone is so that my disabled daughter and 98 year old father can get a hold of me. I am now looking into Consumer Cellular. I have been a costumer of Assurance Wireless for 6 years.

User's recommendation: Do not sign up for Assurance Wireless.

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ID
#2866495 Review #2866495 is a subjective opinion of poster.
Location
Jamestown, New York

No help CSR has no knowledge re: what I need to know

Your website says,I can buy a cell phone from Amazon.com that's compatible with Assurance wireless.They have the phones that are on the list of your website &;;;;;;;;;;;;;;;;;;;; your website says I can buy one at AmaznoAssurance Wireless Compatible Phones: So here are the Assurance wireless phones for sale - iPhone Samsung Galaxy A10e Galaxy J3 Achieve Assurance Coolpad Phones LG Phone Flip Phones Conclusion iPhone Upgrade Program How to Place an Order Through Phone call much helnpon, so what's the problem? It's unlocked on 1 and T-Mobile on the other.Your CSR's say I can't buy a phone from Amazon the phones say Assurance wireless??? So???
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ID
#2863298 Review #2863298 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Phone number being randomly changed!!!

Recently in the past week my phone number has been changed without my authorization. It was changed last Saturday from 217-719-**** to 217-719-**** and then again last night from 217-719-**** to 217-719-****. I cannot have my number changed like this. I am in a program that only allows me one number and can no longer get in touch with me. Can someone please help me? I need my 217-719-**** number back immediatly if possible. Thank you have a wonderful evening.
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ID
#2860015 Review #2860015 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

My phone has developed issues. cant make calls, text.,

says no mobile service. last week went dead, said had to start over at factory reboot can;t make calls. no text. , chat feature stopped. Lost data. started going dead in midst of use. I got text saying I'm up to date with plan. This phone is my only contact I need my phone. Can I get a replacement.
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ID
#2854415 Review #2854415 is a subjective opinion of poster.
Location
Miami Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No service

Update by user Sep 10, 2021

Nothing good from Assurance Wireless.

Original review posted by user Sep 08, 2021
My brother's phone was acting up so he had to get a new phone. He was changed from Sprint where his service was great to T-Mobile and he gets no service. This was about a month ago and he has not been able to use his phone since. If someone calls him they are told that he is not on a network. He has not made one call yet. I am tired of being talked down to or being hung up on by someone in the Philippines. I know this area a whole lot better than someone a whole world away, and I know that T-Mobile does not get service in this area.
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ID
#2853525 Review #2853525 is a subjective opinion of poster.
Pros
  • Customer service in the usa no available why
Cons
  • Customer service is an absolute joke
Preferred solution
Deliver product or service ordered

Broken Phone

Hello My name is Donna Lucas , My assurance Phone is broken and I have been trying contacting Assurance ,with no success. The phone numbers 1-88*-***-**** disconnected. My Assurance Number is 386-631-****. Please note contact number 386-564-****, until I can get another phone from you all. Thank you for your help.
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ID
#2843168 Review #2843168 is a subjective opinion of poster.
Location
Deland, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I had signed up for assurance wireless a week or two ago and havent gotten anything and i had to replay

i had signed up for this a week or two ago and i have not got my phone yet. and had to apply again im not understanding why i didnt get my phone yet if you could please get back to mer asap that would be amazing
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ID
#2837233 Review #2837233 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

AWARENESS

I ACCIDENTLY SUSPENDED MY SERVICE AND THERES NO WAY TO REACTIVATE MY ACCOUNT ONLINE I MUST CALL THE 1800 NUMBER EXCEPT MY PHONE HAS NO SERVICE SO I THINK THAT ASSURANCE SHOULD HAVE TEXTING AVAILABLE AT THE VERY LEAST WHEN A CONSUMERS LINE IS DOWN FOR WHATEVER REASON OR SITUATION THAT WE FIND OURSELVES IN OTHER THEN THAT TWO THUMBS UP

User's recommendation: BE SURE TO CERTIFIE AND MAKE YOUR CALL TO KEEP ACCOUNT ACTIVE.

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ID
#2831588 Review #2831588 is a subjective opinion of poster.
Pros
  • Free cell phone service for communivcation unlimited
Cons
  • Phones could be a higher quality
Loss
$200000

NEW PHONE

I HAVE A NEW PHONE AND NEED HELP GETTING THE PHONE SET UP I NEED TO SPEAK TO A PERSON WILL YOU PLEASE CALL ME AT 336-859-****
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ID
#2831032 Review #2831032 is a subjective opinion of poster.
Location
Lexington, North Carolina
New Reviewer

Bring my own phone

I'm older, and I wanted to use may own phone. It will ring louder, I can see it more clearly, and the camera is much better as well. It is a Samsung A51. The one I got from them, UMX U693CL. The website said I could bring it to assurance wireless. But the Rep said no. If it wasn't assurance, wireless phone wouldnt work. I'm very unhappy with the phone. However, I'm thankful for the free service. I'm on social security, so every pinny saved is wonderful

User's recommendation: service is wonderful phone stinks so maybe.

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ID
#2829324 Review #2829324 is a subjective opinion of poster.
Pros
  • Customer service is fairly reachable and knowledgeable
  • Good service area coverage
  • Service is free with lifeline
Cons
  • Acommodation for visual impairment of cataracts

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Supporter
New Reviewer

Calling on behalf of my elderly father, he has your service.

My father has been a loyal consumer who never asked for new phone or technology, he wouldn't know how to use it anyway. I am so angry with your company for making me buy him a new phone. Only bc I am on a fixed income myself (664.00 mo), it breaks my heart to see what's really going on in our country, you guys are fleecing America and getting paid!! My dad has terminal cancer and has been givin a 90 day death sentence... Don't ask me how I feel about your company! You think unlimited fixes it??
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ID
#2827494 Review #2827494 is a subjective opinion of poster.
Service
Assurance Wireless Phone Service
Pros
  • Free for my terminally ill father
  • Its free service
Cons
  • Service and phones are horrible
  • When people are truely in need you are not there for them
Loss
$29
Preferred solution
I had to pay for my fathers phone. He has limited amount of time to live. He was a customer of yours for 8 years and rarely got a new phone. I have very little money. I will tell everyone I know about this.

No one done anything they told me

Assurance wireless treated me as if I didn't matter.i am disabled with a liver deases Where I can collapse at any time I told them this. They wouldn't send it to me had to wait.i went 6 days without when needed help. I had to talk to 12 people to get my f phone set up they all said the same thing. Now I'm ready to drop them. Won't ever recommend Assurance

User's recommendation: DONT USE ASSURANCE WIRELESS.

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ID
#2810240 Review #2810240 is a subjective opinion of poster.
Location
Portland, Oregon

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