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Assurance Wireless - Service stinks

Warning ....customer service stink they dont care there phones dont work even when u get a replacement for your phone cause it dont work....they dont even fix the broken ones they send out to customers there a big joke
1.0
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Reliability
#1499508
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Assurance Wireless - Phones

Giving a huge warning with this company.....customer service doesnt care there phones r *** and dont work even each time they send u a replacement phone not a reliable compant at all.....
#1499499
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Assurance Wireless - They stink phones r junk and dont work

Warning.....They say they send new phone out each time u have a. Phone u send back when it breaks ....they dont fix then when u send yours back .....phones r junk just got a replacement and this phone doesnt work.....
1.0
Details
Reliability
#1499477
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Assurance Wireless - Need My Phe Fixed...

My assurance wireless phone is stuck on PUK code.
#1499027
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I wrote before that my ANS UL40 was a piece of *** It have not had a working phone since early November 2018. This is mid March 2019. 7 UL40 phones failed. Assurance wireless said that all they had was UL 40's for replacements. I appealed to their decency since my wife...
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MinorMountainLion213
MinorMountainLion213

Did anyone that has been sent replacement phone get told that they had to send in old one or they would have service suspended?

1.6
I didn't like
  • Customer service is an absolute joke
#1498857
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Assurance Wireless - Are they purposely allowing service to not be used?

Since I have had this Assurance Wireless, I have experienced the service being tied up with ads and not being able to use the phone correctly. I try and turn it off and it takes 3 minutes and then to power back you, 27 minutes. This is not a Lifeline because it is failing to send messages, not allowing usage up to 4 hours. My personal opinion, that the company is programming the phones & the ability to use the service. Last night I had a life or death situation and the phone could not be used. This is something that now has happened twice with two different phones.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Poorest service availability and should be investigated
#1498720
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Assurance Wireless - Dont hevdmyphone

cand you seeweris my phone
I liked
  • Ndet odermy phone
#1498647
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Assurance Wireless - Help no connection for support

I cannot get hold anybody I need different phone this 1 I have not working
#1497581
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Assurance Wireless - DEADBEAT PHONES

I AM ON NUMBER 3 ANS PHONE 2 WERE REPLACED BECAUSE THEY FRIED THEMSELVES NOW NUMBER 3 SAYS ANDROID PHONE HAS STOPPED, UNREAL. I KNOW IT IS A FREE PHONE & A BLESSING IF IT WORKS AS IT SHOULD. I WONDER WHY ASSURANCE KEEPS USING DEADBEAT PHONES & COLLECTING PAYCHECKS FROM THE FEDERAL GOVERNMENT WITH NO GOVERNMENT MONITIORING OF THIS PROGRAM? I AM FRUSTRATED BEYOND WORDS IF WE WERE PAYING FOR THIS PHONE WE WOULD HAVE THE ABILITY TO DEMAND BETTER PHONES.
#1497080
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Contact Assurance Wireless Customer Service

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
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Assurance Wireless - Trash

Phone gets viruses easy af and button recognition sucks. You hit one button and it registers as another. F this company and each employees mama.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1497072
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