Most helpful review
New Reviewer

ZTE Quest is junk

Assurance Wireless - ZTE Quest is junk
Users signing up with Assurance during the last part of 2017 are getting the ZTE Quest Android phone, though they actually list several other phones as being offered. The Quest is a cute looking phone but actually rather terrible, very slow, prone to crashes and freeze...
View full review
View full review
31 comments
#1928918

slow the roll! assurance after richard sold out started using phone with pre installed malware.

I have them for 15 years and i can HONESTLY SAY,, YES THEY SUCK HOWEVER, I still have MY ORIGINAL KYOCERA FLIP PHONE FROM 15 years ago.

after 14 years they finally talked me into updating to a new android(they were after me every year to do this but,, I refused) I instantly called them and DEMANDED THEY RE ACTIVATE MY old Kyocera and after threatening to hunt them down and beat them to a pulp they did reactivate my 15 year old kyocera that has been dropped in the mud, the toilet smashed and various other accidents, it is cracked scratched and has part of the back missing but it works like a charm and I have NEVER had an issue with this phone or the service that I recieve with this phone. My HEART GOES OUT TO ALL that have the android models like umx, zte,They are junk and you have been officially screwed.

View more comments
ID
#1136763 Review #1136763 is a subjective opinion of poster.
Product
Zte Quest N817 Cell Phone
Reason of review
Bad quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

These people suck I can't never get the service I'm supposed to have can't get never anybody on the phone to get nothing done go to this every *** month now I'm tired of it so you can take the pho

These are the worst people I've ever dealt with the worst phone company I've ever dealt with for 6 months I supposed to have the unlimited plan for six freaking months they tell me the next 48 hours probably be solved what's been 6 months nothing solved can't get nobody on the phone can't nothing I'm done with this company I hope everybody never goes to them they're the *** people on earth
View full review
ID
#4035788 Review #4035788 is a subjective opinion of poster.
Pros
  • Nome
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Constant network rejection

I have to restart my phone several times a day to get any bars. It's parent company is T-Mobile which has NO cell towers in my area so it is constantly being dumped by the towers that are here. Just tired of all the calling without any help or answers. Don't recommend it at all! Forget texting or calliing let alone any games on this smart phone! Just very unhappy!!

User's recommendation: find another company to go with if your in Western Washington state.

View full review
ID
#4015176 Review #4015176 is a subjective opinion of poster.
Location
Seattle, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone that was sent to me did not turn on

Thank you so much for getting back in contact with me and for making sure everything was okay even when I wasn't responding everything turned out fine and I do appreciate all of your hard work and for just making sure we are able to communicate with our phones and any issues that arise you help take care of and just thank you again for checking to make sure I got the issue resolved.
View full review
ID
#3996065 Review #3996065 is a subjective opinion of poster.
Location
Burien, Washington
New Reviewer

I can never reach them by phone

I try to call the numbers listed and it bleeps out hdhdhhdhdbfhdhdjdjdjjdjfjdjfjfjdjfjfifjfjfjfjjfhfjfhdhdjdjdjjfjdjfjjdjjdjfjffj

User's recommendation: Yes I would recommend.

View full review
ID
#3991338 Review #3991338 is a subjective opinion of poster.
Pros
  • Excellent service
Preferred solution
A new phone mine is lost or stolen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone

I'm just writing to let you know I haven't got my phone yet where is it my phone atyou said I get it in 2 days
View full review
ID
#3984727 Review #3984727 is a subjective opinion of poster.
Preferred solution
You I'm waiting on my replacement phone if y'all supposed to be sending me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My phone isn't working properly and it keeps on freezing up I need a another dri

well my device hasn't been working properly I have no problem with your company and the repercenitive I spoke to this morning was very nice and helpful and she answered all my cautions and she was very thoughtful and helpful

User's recommendation: I'll let other people no about your company and service.

View full review
ID
#3957867 Review #3957867 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Preferred solution
waiting on another device because my device isn't working properly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

People just need to know . .

I've been on Assurance Wireless for about 9 months. I qualify for Lifeline so my service is free and they furnish me with a free phone. I've had Lifeline with several other providers in the past (Access Wireless and Q-Link). First, Assurance is owned by T-Mobile so the...
View full review
View full review
ID
#3950624 Review #3950624 is a subjective opinion of poster.
Location
Louisville, Kentucky

Bad customer service… better employee

Hello I am sitting in front of the store site 2121 Imperial Ave. There are 2 assurance wireless guys at one post. One of the guys are professional. The other is at the site smoking and drinking beers. Not professional and makes people not want to sign up.
View full review
ID
#3943413 Review #3943413 is a subjective opinion of poster.
Location
San Diego, California

No T-Mobile in my area

Assurance Wireless - No T-Mobile in my area
Assurance Wireless - No T-Mobile in my area
First let me start on a positive note! With the problems that I am having I must say that customerService is very patientAnd try so hard to be helpful in resolving the problem. They had been very polite and courteous to me. The problem thatThe problem that IThe problem...
View full review
View full review
ID
#3940325 Review #3940325 is a subjective opinion of poster.
Location
Castile, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to discontinue my free government assistance services

I need to have my account disconnected. I need to enroll with another company who better services my area for lifeline service. I do apologize and i and appreciate you honoring.my request thank you.
View full review
ID
#3931572 Review #3931572 is a subjective opinion of poster.
Location
Tallmadge, Ohio
Pros
  • Thr phone actual came
Cons
  • Service us so horribl 8n0
Preferred solution
Termination of my service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

If my phone is broken no one can tell me for sure if I can get the same number for a replacement phone. I

If my phone is broken, lost or stolen no one can tell me for sure if I can get the same number for a replacement phone. I know the auto bot on the main number offers if you want to change your number to a different service but I've never tapped that option. They'll just talk in circles like the usual frustrating bs. It's a free Obama phone so what else can you expect? Absolutely nothing because it's free and you get what you pay for or don't
View full review
ID
#3923429 Review #3923429 is a subjective opinion of poster.
Location
Anaheim, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I didn't receive a phone or number

I applied for the government free phone back in April I have tried several times to get my first phone I tried to reapply but it tells me that I am already on your system well let me tell you I've not received a dam thing from your company no phone number or phone and...
View full review
View full review
ID
#3923138 Review #3923138 is a subjective opinion of poster.
Location
Asheville, North Carolina
Preferred solution
Apology

Pissed off.

My phone doesn't work , it drops my calls all the time .I'm unemployed and I need a phone to help with my JOB hunting. My name is Deborah Bell my address is 9610 South Crandon Avenue.
View full review
ID
#3917907 Review #3917907 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Where is my phone

Update by user Aug 31, 2022

i did not receive my assurance wireless phone its a free phone lifeline phone

Update by user Aug 31, 2022

i just want to know when i will be receiving my phone

Original review posted by user Aug 31, 2022
its been three weeks and i filled out the application and no phonei ineed it its very important i do not have a phone at allwhy is my phone not here no phone has been sent to me for three weeks after i filled out the application very upset need to make important phone calls no answer about this situation how much longer do i have to wait need answers
View full review
ID
#3908922 Review #3908922 is a subjective opinion of poster.
Location
Rochester, New York
Pros
  • I need the phone its a very good phone
Cons
  • I do not liketoo much of the quality of serving the customers
Loss
$3
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to speak to Billing

When are u going to turn my phone back on, I forgot to make a call or text, Every 30 days, So I need for my phone to get back on.

User's recommendation: Good.

View full review
ID
#3908140 Review #3908140 is a subjective opinion of poster.
Location
Newark, New Jersey

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article