Assurance Wireless
Assurance Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Assurance Wireless has a 2.1 star rating from 830 customer reviews, with 22% likely to recommend; overall sentiment is mostly dissatisfied.
Positive Feedback
Users value the free Lifeline service and occasional helpful representatives who resolved issues, making some customers consider returning if problems are fixed.
Negative Feedback / Risk Areas
- Persistent customer service failures and long hold times are a dominant Assurance Wireless customer complaints theme.
- Frequent delivery issues and defective or incompatible phones leave users without service.
- Billing and refund problems include disputed charges and nonrefundable payments after cancellation.
Key Takeaways for Future Customers
- Check recent Assurance Wireless reviews and be prepared for slow or limited support when ordering or needing replacements.
- Document calls and tracking; expect delays on device delivery and potential issues with account activation.
- Consider backup options if uninterrupted service is critical given recurring reliability and customer service concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Assurance Wireless has a 2.1 star rating from 830 customer reviews, with 22% likely to recommend; overall sentiment is mostly dissatisfied.
Positive Feedback
Users value the free Lifeline service and occasional helpful representatives who resolved issues, making some customers consider returning if problems are fixed.
Negative Feedback / Risk Areas
- Persistent customer service failures and long hold times are a dominant Assurance Wireless customer complaints theme.
- Frequent delivery issues and defective or incompatible phones leave users without service.
- Billing and refund problems include disputed charges and nonrefundable payments after cancellation.
Key Takeaways for Future Customers
- Check recent Assurance Wireless reviews and be prepared for slow or limited support when ordering or needing replacements.
- Document calls and tracking; expect delays on device delivery and potential issues with account activation.
- Consider backup options if uninterrupted service is critical given recurring reliability and customer service concerns.
Media from reviews
Denver, Colorado
Trouble making calls, even with strong signal
I believe the situation was solved, Thank you!! Craig...I am in my second year of having Assurance wireless service & 1st year in their Lifeline (Govt Program)!
- Lifeline
Preferred solution: I think I solved the issue, I had improper settings, but for know I think issue is solved !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service
Assurance wireless has reached out by email and is trying to call me on the phone on the # rhat is associated with the symcard they disabled . In fact both sym cards were disabled by Assurance .
I have a ne phone # and service and await my package from Safelink where I have been approved.Assurance wireless reaching out on a phone 3 associated with a sym card they disabled is a sick joke or they are inferior things posing as human . In the email the thing that wrote it stated my service reports as active. What this says is they will steal from the government as long as they can.
When speaking to any of their reps it is always clear that they are not American. so it explains why honesty is a word they do not comprehend
I have been with Assurance Wireless for many years. Three weeks ago, I asked to transfer service to my new phone.
They failed, and then for 3 weeks and over 50 calls after being on hold and disconnected, they answered today.
Instead of transferring my service today, they cut off something very wrong. Neither my old phone nor the new one does work either.
- Very good for a long time
- In complete failure
Preferred solution: Apology
User's recommendation: Something very wrong there do not do business with them
Orlando, Florida
Checking on an order for a phone could not speak to her. I presented to him about a phone that I ordered about three weeks ago.
Zacks, the phone number for my Assurance # wireless knowing that the cell phones are the way they are these days You dont use the phone number anymore. You just press contact number whatever you have it under and then it comes up so I didnt remember my phone number and it kept cutting me off. Im hanging up in other words so I never got anybody to help me.
User's recommendation: Please with your automated system have a option for someone who doesn’t have their phone number thank you
Why isn't my phone working
My phone is acting up and says Coolpad has taken over. Who is that?
Who or whatever company you are, you suck, so fix my phone. 860-778-****
- All
Preferred solution: Full refund
User's recommendation: Do not do business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone is locked; result of trying to change screen unlock pin no
I took all steps that were available to me, including contact via direct call(s), email to customer service, and contacting known affiliates via call and store visits. All of these things turned out to be of no help until One call to Assurance directed to a different department eventually got my phone functioning, but definitely not to my expectation or required level.
msg was received, but as I am unable to reply ("no reply") in order to use the code provided to verify my email address, NOTHING has been accomplished to this point, and I'm still without use of my phone.
My phone is locked; msg on screen is "SIM CARD IS PUK_LOCKED. EMERGENCY".
phone number is 267-980-****, my assurance pin number is 486698
Linda L Williams
2124 W Cambria St
Philadelphia, PA 19132
Please help asap!!
User's recommendation: Be careful when changing settings; if your phone is locked up, options to contact assurance are few and hard to find on their site
Redo my service for a new phone
I'm trying to redo my service over for a new phone cuz my phone just went blank on me and I'm trying to get a new phone service the number for the phone is 854-234-11:46 and trying to get a new phone for my phone with the same plan that I already have on it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLukefields918@***.com
How do I use use a flash drive made for smart phones only. Do I need a app?
Thank you? Hgrthhjkncfgbb+-_&;!
User's recommendation: Use this site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJust want there kickback
So yes this is for basically free service they do get some money I guess if you add up all the accounts that would be a pretty good turn out
So why take the time for some that fell threw the cracks that would be caring and so far I can't even get a email let alone any service!
That says alot for a company I think!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo use of service
Switched service new phone not a 2009 blu mini . Not recommended they're in trouble ask them.
Feb 5 phone in mail I checked it was 2,000 mins and 3.8g data used before I even had phone. I called soon after phone corrupt?
Called they want to send 2009 phone 16 years outdated I filed.
complaint watch network bounce 2g ,E edge 4g radio 5g uc 5g+ greyed out this how much control they have best I'm get a land-line doesn't require emails text or data.do not use.account blocked all the time and they lied since Feb 5 still haven't used data 2 months stole mins 3,000 from 611 calls. Also have 469 982 **** I never called or used its on my whole account.
User's recommendation: Not recommended assurance wireless in trouble 21 million
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone has been delayed too long
I called two or three times asking why my phone keeps delaying. They gave me a tracking number that doesn't work.
They send me a message every day about why my phone is delayed. No reason why it is delayed.
- There is no pros
- Lie to you all the time
Preferred solution: Deliver product or service ordered
User's recommendation: you'll never get a straight answer from insurance wireless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed an email contact
You obviously need patience and a lot of it because you will sit on hold for an hour
I can never get a hold of anyone there. My phone is broken and the only options are mail or call. No email?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe phone that was sent to me is a defect and it won't turn on at all.. And I have no active phone at the moment
The phone delivered is defective. It won't turn on even when charging.
It's supposed to be a brand new phone, but obviously, it's not. I tried many times and even charged it overnight, and nothing.
- Service is good
- Phone selection is bad
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to come back to your business.I have California Lifeline already
My phone clicked out because I'm at a hospital with a friend. I just want to switch.Life
Line says it's OK!
I can't afford $20 a week for WiFi, because of data!
I'm a senior I AM NOT that into the phone.Thank YOU VERY MUCH($miles) Ms.Lela Y. Davis
User's recommendation: BEWARE,BECAREFUL!! ENJOY YOUR PHONE!!
Need assistance
My phone just stopped working for no reason was working perfectly fine then just stop working it's saying there is no sin card in it
San Antonio, Texas
To upload some documents
Just sending the rest of my documents. Didn't send it with your website cause it told me I couldn't upload my photos cause of the length of my documents.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLose phone
It broke now it doesn't work at allp need a new one phone for my appointment and everything I just need help in all
- Respect
Preferred solution: Deliver product or service ordered
About
, , , ,
Assurance Wireless is a cell phone service. It is known to be used by 278 million customers. The service is available in most states of the country. The program was designed to provide eligible customers with a free cell phone. Assurance Wireless also includes such credit options as 250 free minutes and 250 free text messages. They are provided each month. Assurance Wireless doesnt involve any annual contracts as well as activation fees. The customers get a Voicemail Account, Call Waiting, Caller ID, 911 Access, Nationwide Sprint Network coverage, etc. They are able to keep their current home and cell phone numbers. The program if provided by Virgin Mobile.
Assurance Wireless is ranked 295 out of 2362 in Telecommunications category
USA
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