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I have been waiting since August 2017 for my free phone. You can't get a hold of anyone by phone. I sent two or three emails, and you get a script stating to check the website for your status. Mine is always under review. How many years do you have to wait for a free...
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#1170639
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I can't get anybody intelligent enough on the phone to help me get a replacement phone my favorite is when they talk to me and tell me my address isn't my address and now they're calling me a liar. They said they sent out a replacement phone I never received it I...
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Anonymous
Anonymous

Acatel and internet server should both be banned from service. Both company's are running a virus scam!!!!! Had to agree that I read terms and set before I could send message?...

#1170538
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My phone stopped being able to make or receive calls, so AW sent a new one.The new one worked for a while, then stopped making or receiving text mssgs. I worked w tech 3-4 times and fixed it, only to stop working again.While my sister lies on her death bed,I am unable...
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2.9
I didn't like
  • Way i was treated
  • Currant phone and the way i was treated
#1168207
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Assurance Wireless - Terrible RUDE Customer Service

Assurance Wireless
#1171336
1.1
Details
Rude-unable to understand-Call 3x + get 3 different answers Switching to a competitor's lifeline service. Complaining to state + federal bureaus. Tired of being lied to by Assurance Wireless !
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Assurance Wireless - Unhappily

Assurance Wireless
#1169042
1.0
Details
Ive been suspended because the broken phone. They have not received and asked. for the tracking #.im sorry i didnt jot it down.ive been without since Christmas week not to be confused but how is it Suspended on a non paying account? They asked for $25.00 whats that about?
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Assurance Wireless - Insurance wireless phone

Assurance Wireless
#1168437
Phone heats up service is bad bad bad report. Are bad techs are bad and they told me can't have another phone land line so every time I call can't help me I have called 10 timetimes past week
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Assurance Wireless - WTF HAPPENED

Assurance Wireless
#1163062
1.0
Details
Ummmm I had srvice with Qlink Wireless...AMAZING!! I thought I was inquiring about what phones they offer...turns out they cut off my service with qlink and somehow transferred all my info to tjem??? WTF seriously!! I called to cancel service...they said 'sorry no, ypu must have srtvice with us for a yr' ummmm what!?! I just want my qlink service on!!!!
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Value for money
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A man shows up at my house and tells me I can have this Android phone and free wireless service. I asked him who he worked for and he told me Assurance Wireless. I tell him no thank you, call the company, and it is legitimate. I find him, and he asks for my outdated...
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#1167884
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I had Lifeline on a landline so applied with Assurance Wireless to switch to cell phone--in CA. After about a month I was still waiting for the switch to happen. I would go online to check status and would get info that my application has been received and being...
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1.3
I didn't like
  • Everything about the company
#1165557
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This is the all time worst phone I've ever had. I'm stuck as I'm sick with chronic Lyme Disease and on SSDI. When calls come in it takes 40 seconds for the call to show on the screen! By then, the call is gone. The device is ultra slow with little capacity to load...
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1.0
I didn't like
  • Overly scripted and inflexible to met actual needs
  • Failure to provide data
#1161371
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I have used Assurance for the majority of the last 4 years. I am disabled with two special needs children. What a tragic car crash can do to a family. But we depend on this service. When I took a break from Assurance (due to weariness interacting with rude, overly...
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1.5
I didn't like
  • Complete lack of accountability for behavior
  • Overly scripted and inflexible to met actual needs
  • Customer service behaviors are condescending
#1159025
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This morning 9:am estimated time, your agent was refused to read history, argued on about time frame and previous instruction, refused to transfer to Super visor or another agent, demanded exact information I had no way of knowing, argued and said my previous enter...
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#1156599
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Assurance Wireless service first they told me they didn't get the right spelling of my name and a letter they sent me a letter with the correct spelling of my name I sent all the paperwork and everything they asked me for this was all done on November 27th my service...
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#1156375
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Contact Assurance Wireless

Mailing Address:
Assurance Wireless
P.O. Box 686
Parsippany, NJ 07054
US
Phone:
(888) 898-4888
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Its a free phone, wasn't too worried about what kind of phone I just needed one. Its free internet and minutes what more could you ask for. My phone service isn't the best but its good enough for me. I got a job because of this phone. FYI. you can use Virgin Mobile...
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4.3
#1153164
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