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Assurance Wireless - ZTE Quest is junk
Users signing up with Assurance during the last part of 2017 are getting the ZTE Quest Android phone, though they actually list several other phones as being offered. The Quest is a cute looking phone but actually rather terrible, very slow, prone to crashes and freeze...
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Anonymous
Sarge

I was with Assurance wireless for a few years when they use to give us that tiny El Cheapo phone before they upgraded to the ZTE Quest N817 which I liked a lot because the Hot...

Anonymous
Vickie

Well with further reading about the ZTE phone I need to buy for $25 as I was with assurance for YEARS. Yet It said we were going to get data added to the program and 9 months ...

1.5
#1136763
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This was a replacement for another equally awful free phone, a coolpad 33a, which *** out in @ 4 months. Or maybe it replaced the ZTE quest - another terrible experience. This ANS ul40 worked ok for a couple months. Then it stopped ringing. Occasionally it would ring,...
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Anonymous
Pbj

ANS UL 40. a total piece of *** Avoid this phone at all costs. Got a replacement ul40 , within a matter of days it 1. deleted the Voicemail icon from All Apps 2. Deleted all m...

Anonymous
anonymous

monetary loss of $250 on a free phone?

#1278712
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I recently contacted customer service regarding a failed battery on my Unimax U673C Phone. I did not want to call because I have had difficulty communicating even things as simple as buying minutes etc. There was not a replacement battery available for purchase...
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Anonymous
Peter White

Complete agreement ! Very. Much had the same experiences

Aaron Secor
Aaron Secor

I have your ANS UL40, I've had 3 of these phones so far and now I am having to request yet another replacement... Big surprise, I know right! I have found that I get much much...

#1302929
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I received a text saying I'll be getting data. I thought how wonderful, but how? I'm on a basic cheap phone...terrible phone. So I called and got the Philippines, and struggled to have a conversation, but was told I can buy a phone for $25. The choices were a Coolpad...
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queenofmean
queenofmean

Typical response.

Anonymous
ANS phones kinda suck

My phone gets so hot, so fast, I fear it will start to fuse hydrogen soon... Coming from iphone8 to this 'cracker jacks toy' is staggering

#1117819
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I'm having a lot of issues with the ZTE QUEST cell phone. It will randomly freeze up and shutdown. It's very unreliable and a bunch of garbage. I'm buying a better phone and switching to a different carrier. I can't wait to throw this cell phone in the street, peel out...
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Anonymous
Rex Notlob

Ul 40 are not the top of the line phones .weather you pay or have free service /the phone has its problems~Assurance must of got one *** of a deal on then.To pawn them off on ...

Anonymous
Mike Veis

I got an ANS #40 from Assurance Wireless after the worthless UMX phone failed. This phone is a hundred times worse! It overheats only after 15 minutes of use, I freezes and wo...

1.0
#1275168
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I am done with your POS refurbished phones. Your company has sent me 3 defective UL40 telephones and now the third one does not work. I cannot turn this POS phone on. It burns my face, ears, and hands. I cannot turn it on. I cannot receive or make phone calls. I...
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queenofmean
queenofmean

The replacement phone has gone out as well. It is doing a major overheating tantrum now. I cannot turn it on. I cannot receive phone calls. It will arbitrarily call anyone in ...

#1417372
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I used to have the ZTE phone and there were many problems with it. Assurance Wireless sent me the UL40 phone and it worked fine for a couple of months and the same problems I had with the ZTE appeared in my UL40 phone. The phone overheated, calls disconnected or while...
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Anonymous
Gbrown

I too have problems with the UL40 and the inferior customer service. Assurance won't let you buy a phone from anyone else, this they call third. Phone in question from the thi...

Anonymous
Donnie Hannah

Your right they are junk!

1.7
I didn't like
  • Not enough space to add
#1409461
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Assurance Wireless - My phone completely stop working

The power wont come on
Product
#1445946
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Assurance Wireless - ANS ul40 ABSOLUTE WORST PHONE EVER!! OMG!!!!

I had gotten this phone from a Sprint/Virgin Mobile vender four days ago, immediately the phone began to reboot itself every few minutes, extremely inconvenient. This morning pop ups that read "com.phone... close app" continued to appear, non-stop. tried rebooting, powering off and on, countless times, could not stop the annoying pop ups that made this phone absolutely USELESS. Finally, I managed to get to the wipe data and factory reset through the boot menu, I backed up my data but, apparently, the data did not back up. I cannot get past select WIFI that appears after "Welcome to your UL40" This is the worst phone I have ever had!!! HELP
#1443254
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Contact Assurance Wireless

Mailing Address:
Assurance Wireless
P.O. Box 686 P.O. Box 5040 Charleston, IL 61920-9907
Parsippany, NJ 07054
USA
Phone:
(888) 898-4888
More
I qualify for Lifeline free phone service because I'm physically & medically disabled and unable to work. The Lifeline service is a godsend... WHEN IT WORKS. After having my Lifeline service and phone number transfer FUBARed by Safelink in California, I chose Assurance...
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Anonymous
d han

Your right!

1.6
I liked
  • Easy to apply for lifeline service thru them
  • Unlimited talk and text plus sufficient data
I didn't like
  • Cannot bring your own compatible cell phone
  • 25 dollar return fee if phone broken
  • Terrible selection of phones to purchase
#1398501
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