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Received my phone on the 3rd of March, it's been frozen on the blue screen on the 4th day of owning....Sooo glad I didn't shut down my current phone and that I didn't have a real emergency, if I did, I be pretty much screwed because the phone doesn't work!!! I'm a...
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WideJackdaw600
WideJackdaw600

Tried to fix problem with customer srvc and they hung up in the middle of rebooting.... Now what do I do just keep calling and be put on hold. I thought I'd get better service...

#1488648
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Assurance Wireless - Hate this phone

Always hot, always stopping and just a piece of *** Horrible camera.
#1486971
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Assurance Wireless - UL40 is the worse free phone ever made

Freezes up. Wont let me download on playstore
1.5
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#1486928
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Assurance Wireless - Applying trying to

I tried to apply online and it said my birthday could not be validated. What does that mean? What can I do?
#1486540
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Assurance Wireless - Cancellation without Cause

On Friday, March 1, 2019, my phone was off. I never received a text or letter to recertify. So, I called and spoke to a guy who informed me that I would be recertified in 3 to 5 business days and that he would give me 250 minutes and another 250 minutes after that if I hadn't been recertified by then. So on Monday, March 4, 2019, my phone was off again. I called to see about the other 250 minutes and I was told I had only received 50 minutes from the agent. This is my only lifeline to my Doctors and transportation to and from my appointments. Nothing has changed in my qualifications for this service. So now I have to wait 5 to 7 business days for a special agent to review my account and was given 50 minutes again...Beyond Pissed Dead Bullshit Angry Cry Shocked Wtf
I didn't like
  • Not enough space to add
#1486054
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Assurance Wireless - ANS PHONE IS FULLY RETARDED

THE ANS UL40 PHONE THAT ASW IS GIVING TO THE "CUSTOMERS" JUST WENT FULL RETARD.
#1485074
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Assurance Wireless - Horrible, incompetent service, tragic, expensive experience

Phone cut off, could not call anyone except Assurance. Finally, someone answered after numerous attempts, but no resolution of problem. Now I can't reach anybody, just automated service repeating the same information and charging me per minute.
1.0
Details
Reliability
I didn't like
  • Currant phone and the way i was treated
  • Poor customer service
  • There customer service sucks
#1484852
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Assurance Wireless - 2nd phone call another 15:21 and hung up on w/o return call

Second CSR was worse than the 1st i explained she apoligized but couldnt pull up my request for a replacement phone.After resubmitting the info 15:21mins. Quess what happen DISCONNECTED AGAIN w/o A return call...i hate to suggest or tell someone how what/will be helpful as a 40 CSR rep.When i call back i willl and this is my medicall phone
1.0
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Product or Service Quality
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Website
#1484058
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Assurance Wireless - Cut off and no return phone call

3/2/19 tried to order a replacement phone we were disconnected.They never took a phone # where i was calling from so i guess thats i didint get a return call
1.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1484047
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Assurance Wireless - I'VE ONLY HAD MY PHONE FOR A MONTH AND IT'S DEFECTIVE.

ALL THE PHONE DOES WHEN I CUT IT ON IS SHOWS THE ASSURANCE WIRELESS SCREEN AND STAYS THERE. I CAN'T DO ANYTHING! I CSN'T MAKE CALLS,TEXT, NOTHING. I WAS TOLD THAT IT IS AN INTERNAL PROBLEM. PLEASE HELP ME; I REALLY NEED MY PHONE. MY NAME IS STEVEN HALL . MY WIRELESS NUMBER IS 302-344-3770. A REPRESENTATIVE CAME TO DOVER; DELAWARE AND ISSUED GOVERNMENT PHONES TO EVERYONE THAT QUALIFIED FOR ONE. I ACTUALLY LIKE THE PHONE. I WANT TO KEEP IT. EMPLOYERS CAN'T CONTACT ME; FAMILY AND FRIENDS CAN'T CONTACT ME; HELP!!!!
#1483891
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